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    Customs Brokerage Operations Team Lead- Baltimore, MD - A.P. Mller - Maersk A/S

    A.P. Mller - Maersk A/S
    A.P. Mller - Maersk A/S Baltimore, United States

    1 week ago

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    Description
    CHB Team Lead

    This position is located in Baltimore, MD.

    Supports a base group of client accounts by managing a team of Customs Entry Writers and/or clients, expediting their shipments from start to finish by development of familiarity with their import programs and products; through an understanding of Customs regulations and international transportation; by coordinating file processing with team members and other Company work groups. Directs and coordinates superior client service delivery and production activities of defined team within our Customs Brokerage operation. Executes these activities in support of the established Maersk Customs Services policies, goals, and objectives and in full compliance with CBP regulations. Serves as a subject matter expert for existing and new customers on CHB matters. Other duties and responsibilities may be assigned which are "client specific" to satisfy special customer needs. These responsibilities are achieved by performance of the following duties personally or through subordinate team members.

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    -Development of complete familiarity with client import programs and set organizational plans for the department on the handling of the specific clients, this includes the following:
    • Products
    • Classifications and Special Customs Details
    • Other government agency compliance requirements
    • Carriers
    • Delivery Specifications
    • Billing Requirements
    • Special Reports
    • A/R Status
    • Client Specific needs and requirements
    -Set operational, goals and objectives for the department

    -Measure and monitor results against KPI's established and hold any supervisory level colleagues accountable.

    -Resolve large or complex issues, and put corrective action in place

    REQUIRED EXPERIENCE & SKILLS

    Education and Experience:
    • Bachelor degree or equivalent work experience; HS Diploma or equivalent required
    • 5-7 years of experience in the industry
    • 2-3 years previous management experience
    Technical Skills and Competencies Required:
    • A strong execution minded manager with strong financial technical skills, analytical ability, good judgment and strong operational focus including an understanding of systems.
    • Strong understanding of transportation industry
    • Excellent communication skills can relate to people at all levels of an organization.
    • A well organized and self-directed individual who is a team player, excellent conflict resolution and problem-solving skills.
    • Ability to be resourceful, creative and maintain flexibility, manage resources effectively and efficiently
    • Ability to train, coach, evaluate and mentor.
    • Strong thought leadership and influencing skills, ability to engage multiple business units to develop solutions.
    • Strong and current knowledge of technology platforms, MS Office products and ability to quickly adapt to new software.
    Physical Demands & Work Environment:

    The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    General office setting, typically the employee may sit comfortably to perform the work, usually at a computer terminal - with short breaks or lunch period. However, there may be some bending/stooping, reaching above shoulder level, walking; standing; carrying of light items such as papers, books or packages of up to 25 pounds. Should be able to hear and speak clearly using phone / headset to communicate with customers; be able to navigate, view & enter information on the computer.

    Expected Working Hours

    This position is not remote and generally requires availability for a 40 hour work week during standard business hours. The position also requires availability for nights, weekends, and holidays, based on customer and/or business needs, to include adjustments for global time zone differences. We offer flex work.

    Notice to applicants applying to positions in the United States

    You must be authorized to work for any employer in the U.S.

    Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

    We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing

    Pay Transparency Notice:

    #LI-AA10

    #LI-Onsite

    Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

    We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing

    CHB Team Lead
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