System/Network Engineer - Louisville, United States - Portlandchristian

Portlandchristian Louisville, United States

4 days ago

Description

The Engineer's responsibilities include ensuring the organization's managed services clients receive fast, professional and technically accurate support.

We usually respond within

three days
Job Description

Location:

Louisville, KY

Department:

Service Delivery

FLSA Designation:

Exempt

Reports To:

Service Manager

DateCreated/Revised
:

02/21/2023

JOB SUMMARY:
The Senior Engineer's responsibilities include providing advanced network and IT systems support issues the company's clientele encounters.

This comes in the form of advanced network and data center issues, systems architecture, providing support to escalated issues and providing mentorship to newer and existing engineers.

JOB DUTIES AND RESPONSIBILITIES:
Triage service tickets by quickly responding to and resolving/escalating end-user reported technology issues
Act as subject matter expert and architect on system and network related issues
Design and architect new networks, support existing ones and be the technical lead on advanced systems issues
Support and collaborate with the PMO on systems and network projects
Provide advanced network and systems support to the following:

Switches, routers, firewalls and all other related systems
WAN and LAN issues
Remote access, VPN and other endpoint security tools
Hardware and systems such as Cisco Meraki, Sonicwall, Netgear, Fortinet and others
On premise as well as virtualized and cloud hosted environments
Provide advanced network assistance to the network security team when applicable
Maintain and update service tickets, knowledge bases and time sheets
Comply with all organization business policies, workflow processes and documentation practices

EDUCATION AND EXPERIENCE:
Bachelor's degree preferred in computer science, business administration or a related field
Professional IT Certifications, such as:

CCNA / CCNP, VMware VCP / AWS Associate, Microsoft Certs such as MCSA/SE or Microsoft 'Role' based certifications
Previous IT/MSP experience in a similarly applicable role
3+ of IT, MSP, or related experience
3+ years of increasingly responsible experience fulfilling help desk responsibilities and supporting Windows desktops, business applications and end users
KNOWLEDGE,

SKILLS AND ABILITIES:
Advanced proficiency and understanding in the following is required:

Diagnosing, troubleshooting and repairing hardware and software
Installation and set up of windows clients and server operating systems
Storage area networks and network storage solutions

Ceaseless desire to deliver unsurpassed customer service and maintain knowledge and understanding of new technologies

JOB COMPETENCIES:
Attention to Detail

:

Follows established guidelines and procedures to ensure accuracy; gets work right despite pressing deadlines; concentrates on routine work details and organizes and maintains a system of records; is alert and aware of surroundings and carefully monitors technical equipment or processes.

Commitment to Task:

Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.

Communication Skills:

Presents ideas, concepts, and information effectively and clearly through the spoken and written word; actively listens; communicates comfortably with various audiences; responds effectively to questions; prepares clear, concise, and effective written communications; displays strong grammatical, spelling, composition, and proof-reading skills.

Customer Focused:

Commits to meeting the needs and expectations of the organization's internal and external customers; delivers a high level of customer service; searches continually for ways to increase employee and customer satisfaction (i.e., customer feedback).

Flexibility:

Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.

Initiative:

Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.

Execution:

Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.

Relationship Management:

Initiates and develops relationships with others; demonstrates credibility; confronts conflict quickly and professionally; inspires confidence in others.
Teamwork:

Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts.

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