Systems & Network Administrator - Louisville, United States - Solutions 2 GO

Description

Job Description

Job Description About Us:
Solutions 2 GO is a premier global distributor of video game products.

With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers coast-to-coast distribution in the USA and is the exclusive distribution partner for Sony PlayStation in Latin America.

Our leadership, processes and partnerships have earned us a reputation as the premier provider of flexible, dynamic distribution solutions for publishers, manufacturers, and retailers around the world.

We are looking for a Systems & Network Administrator to work at our Louisville, Kentucky distribution center. If you are a self-starter who is driven in ensuring that we achieve business results and create a great company culture while doing it, then we are looking for you

Scope:

The Systems & Network Administrator position is responsible for supporting all aspects of desktop & network infrastructure within a multi-site enterprise environment.

This role will require the candidate to own and be accountable for delivering support for both on-site & remote-site users & infrastructure services.

The ideal candidate will have a strong background in managing and optimizing IT infrastructures, with a specific emphasis on supporting and enhancing systems related to warehouse operations and automation technologies.

This role requires a blend of technical expertise, problem-solving skills, and a decent understanding of warehouse management processes.

Main Duties and Responsibilities:

Network & Server Infrastructure:
Oversee and maintain the network infrastructure supporting warehouse operations, ensuring seamless connectivity for all systems
Collaborate and ensure the smooth operation of network connectivity supporting warehouse systems and automation technologies
Support enterprise VPN, WAN, WiFi and LAN infrastructure, including Cisco, Avaya, Sonicwall, routers, and switches
Offer comprehensive technical support for physical and virtual servers, including VMware, Nutanix, and Microsoft environments

Warehouse Systems Management:
Support and maintain Warehouse Management Systems (WMS) and automation technologies to ensure optimal performance and reliability
Collaborate with cross-functional teams to integrate WMS with other business systems
Implement, upgrade, and troubleshoot warehouse software applications, addressing any issues that may arise
Conduct regular assessments of automation processes, identifying areas for improvement and implementing enhancements

Backup and Disaster Recovery :
Assist in maintaining and improving backup and disaster recovery plans for office & warehouse systems
Ensure data integrity and security compliance in backup and recovery processes

Security and Compliance:
Implement and enforce security measures to safeguard warehouse systems and data
Ensure compliance with industry standards and regulations related to warehouse operations and data management

End-User Support and Training:
Take ownership of the day-to-day operations and support for end-user requests
Provide support for standard and label network printers, radio frequency scan guns, IP cameras, and coach users on basic setup and troubleshooting techniques
Deliver support and training to users for IT applications, including Microsoft Office and other corporate software tools

Workstation Deployment and Support:
Perform workstation deployment, imaging,

software/application

installation, and upgrades
Manage digital and VOIP telephone systems within the warehouse environment.

Mobile Devices and Management:
Experience supporting mobile devices and Mobile Device Management solutions for warehouse staff

System Monitoring and Optimization:
Implement monitoring tools to proactively identify potential issues and address them before they impact operations
Continuously optimize warehouse systems for improved efficiency and performance

Record Keeping:
Maintain records of troubleshooting and documentation in a professional manner for future reference
Develop, implement, and monitor information systems policies and controls to ensure data accuracy and security compliance

Flexibility and After-Hours Support:
Demonstrate flexibility for after-hour coverage and problem resolution as needed


Skills and Qualifications:
Bachelor's degree with an IT-related focus from a four-year college, university or equivalent experience
Certification in relevant technologies (e.g., Microsoft, VMware, Nutanix, Network+, Security+ or similar)

5 years' experience with systems and networking administration experience with Microsoft's core business applications / Azure / Office 365, as well as virtual environments built on VMware and Nutanix
Support services for Microsoft related technologies: Windows Server, Azure, Exchange, SQL, SharePoint, etc.

Technical services and support at the network level: WAN and LAN connectivity, VPN, Remote Desktop / Terminal Services, routers, firewalls, and security (SonicWALL / Extreme / Cisco).

Install, configure, test, and maintain operating systems, application software and system management tools
Strong understanding of all aspects of network security
Experience with SAN/NAS, various types of UPS, understanding of RAID arrays
Working knowledge of IP Based Phone Systems and experience dealing with service providers for SIP Trunks/PRI's/POTS Lines
Preferred knowledge / experience with integration of IT systems and warehouse automation technologies
Analyzes problems from a systems perspective, isolates to hardware or software issue and carries through to resolution
Implement and support disaster recovery solutions
Proactively ensure the highest levels of systems and infrastructure availability
Strong customer support skills and teamwork orientation coupled with enthusiasm, energy, and self-motivation to work independently
Proven ability to juggle multiple projects with changing priorities, under minimal supervision
Proven analytical and troubleshooting skills
Provide 2nd and 3rd level support
Maintains familiarity with industry best practices

Perks:
Health benefits available 1st of month following hire date
Employer paid life, short term and long term disability
Vacation, sick time and 10 paid holidays
Discretionary bonus #LI-SB1

#J-18808-Ljbffr