- Prepares and reviews patient's lab request forms, order forms, and referrals for complete demographics, ICD-9 & CPT codes.
- Assist patients and providers with appointments in other departments or the GWU Hospital by scheduling the appointment or by providing a telephone number for scheduling and directions to the facility.
- Schedule and post-surgery cases & procedures on the provider's proxy calendar.
- Verifies patient's insurance status by checking the online system or calling the insurance carrier. Document in the electronic system active or termination status, deductibles & co-payments for future visits.
- Prepares appointment notices and provides instructions for patient's surgery, procedures, and testing as needed. Inform patient of required H&P for surgery and assist with the appointment to see PCP if internal.
- Cancels and verifies appointments internal and external for testing and procedures.
- Maintains weekly procedure cancellation log by division.
- Obtains pre-authorization from insurance for procedures & testing ordered internally and externally.
- Direct patients for financial counseling and identify the appropriate person in the Business Office
- Acts as liaison between MFA and other ancillary and outside departments as it relates to patient referrals and scheduling of tests and procedures.
- Comprehends clinical data with knowledge of procedure & diagnosis coding.
- TW scanning of documents on a daily basis.
- Tasking to assist with provider and patient administrative requests.
- Utilization of department pre-certification note for authorization of MRI, CT Scan, and other testing & procedures.
- Assist patients with follow-up needs in a personal, systematic, and organized manner.
- Maintains insurance matrix & procedure code matrix to assist with scheduling & referral responsibilities.
- Performs additional duties as assigned.
- Knowledge of ICD-9 and CPT codes.
- Assist with researching procedures with regard to proper CPT coding/correct ICD 9 codes
- Assists in answering inquiries regarding departmental and Medical Center services and provides information regarding procedures, rules, and regulations pertaining to assigned clinical areas.
- A high school diploma or an equivalent combination of training and experience.
- A minimum of 1 year of experience in a medical environment, such as a hospital, doctor's office, or ambulatory clinic.
- A minimum of 2 years of experience with electronic scheduling systems, including some prior surgery scheduling experience.
- Prior professional experience utilizing a web-based computerized system or experience with Windows.
- Strong knowledge of ICD-9 and CPT codes.
- Strong knowledge of insurance guidelines and third-party payers.
- Walk, bend, twist, and reach above the shoulder frequently in an office setting.
- Must be able to occasionally lift or carry and frequently push or pull up to 20 lbs. as part of the role
- Regularly exposed to healthcare settings that may require personal protective equipment
- Requires manual dexterity to operate a computer keyboard, calculator, copier machine, and other equipment.
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Patient Services Coordinator, Psychiatry - Washington, United States - MFA Co
Description
The GW Medical Faculty Associates (MFA) was incorporated in July 2000 as a not-for-profit, physician-led practice group. The organization functioned as an independent organization in support of The George Washington University School of Medicine and Sciences as a multi-specialty physician practice group. The GW MFA has grown to become the largest independent academic physician practice in the Washington, DC metro region with more than 500 physicians and nearly 200 APP providers. In 2018, the MFA bylaws were revised to allow The George Washington University to serve as the sole corporate member while the MFA retained independent 501c3 status. The purpose of the change was to ensure alignment between the MFA and The George Washington University.
MFA physicians provide comprehensive patient care, offering one practice for the whole person with 52 medical and surgical specialties. As members of the GW School of Medicine and Health Sciences faculty, MFA providers are teachers and mentors for medical students, residents, fellows, and researchers preserving the rich tradition of academics, research, and healing. In addition to maintaining a closely integrated alliance with The George Washington University and The George Washington University Hospital (GWUH), separately owned and operated by Universal Health Services (UHS), the GW MFA has active referring relationships with 12 area hospitals.
The GW MFA's leading healthcare presence in the DC metro region is complemented by a network of community-based practices in DC, Maryland, and Virginia. Given its geographic location in central NW Washington, DC, and proximity to more than 175 resident embassies, the MFA continues to evolve its international clinical outreach.
Position Summary
To assist the provider with form completion, referral process, scheduling of procedures, and registration of patients. In addition, assist the patient and provide direction following the clinic appointment.
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
Education
