- Health Insurance
- Vision Insurance
- Dental Insurance
- Life Insurance
- 401K
- Paid Time Off
- Holiday Bonus Club
- Implements and maintains an effective dispatch system.
- Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
- Prioritizes and controls all comebacks to ensure proper and prompt attention.
- Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation.
- Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer.
- Maintains timely and professional contact with service customers as necessary
- Maintains an organized and up-to-date repair log.
- Prepares estimates when required.
- Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.
- Checks customer credit status.
- Ensures that technicians follow warranty material disposition procedures.
- Communicates job status with the next shift supervisor.
- Schedules maintenance for service department vehicles and equipment.
- Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the service manager as needed.
- Coordinates parts requirements with the parts department; contacts special-order parts customers immediately upon receipt of parts orders to schedule appointment.
- Advises parts manager and service manager of repetitive shortage so that corrective action can be taken.
- Maintains high customer satisfaction ratings.
- Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc.
- Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department.
- Maintains a clean work area.
- Maintains a professional appearance.
- Other tasks as assigned
- 2+ years of Service Technician experience preferred
- High school diploma or equivalent, ASE Certification required
- Dexterity, requiring a steady hand, excellent hand-eye coordination
- Excellent customer service skills and basic computer competencies
- Positive, friendly attitude, along with an eagerness to improve
- Enjoy working in a dynamic environment
- Teammate with ability to collaborate with others effectively
- Ability to learn new technology, repair and service procedures and specifications
- Valid driver's license and clean driving record
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Service Dispatcher/Shop Management - Lakewood, United States - Emich Chevrolet
Description
Job Description
Job DescriptionEmich Chevrolet is looking for a Service Dispatcher. A service Dispatcher -Plans, organizes, leads and controls the flow of service work through the service department in a professional, timely manner while ensuring quality of repairs were performed.
Benefits
Essential Duties
Qualifications
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws
