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    Coordinator, Customer Service - Ronkonkoma, United States - Qosina Corp.

    Qosina Corp.
    Qosina Corp. Ronkonkoma, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Title: Customer Service Coordinator

    FLSA: Non-Exempt

    Reports To: Customer Service Manager

    Rev Date: July 24, 2023

    Position Summary:

    The Qosina Customer Service Coordinator will act as the first point of contact for customers. This role is responsible for validating, delegating and prioritizing incoming customer requests, as well as monitoring and maintaining the data in our systems.

    Responsibilities:

    • Professionally answer incoming phone calls and identify the needs of the caller to transfer accordingly
    • Monitor and distribute voicemails left in the general phone mailbox
    • Monitor the company's general email mailboxes. Read to understand the request and research to delegate to the appropriate person
    • Work with the Customer Service Manager and Team Leader to manage the Customer Service team's workloads
    • Manage and validate new customers from the ecommerce platform
    • Communicate with customers to learn more about their use of Qosina products, request additional information, or to deny their request
    • Research, validate and assign new customer opportunities in the CRM system
    • Monitor and maintain the data integrity of all customer records, including resolving duplicate records

    Education/Technical Certifications:

    • N/A

    Experience:

    • 2 years' work experience as a Customer Service Representative, Administrative Assistant, Receptionist or similar role
    • Strong communication and organizational skills
    • Ability to multi-task
    • Excellent attention to detail and ability to proofread
    • Experience with data entry and computer software preferred

    Skillsets:

    • Organizational skills
    • Administrative skills
    • Computer skills
    • Communication skills
    • Collaboration skills
    • Independent skills
    • Analytical skills
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