- Communicate with customers via email and phone, both inbound and outbound
- Process incoming orders and communicate with customers regarding confirmation and status
- Work with Purchasing and/or Supplier Relations to obtain lead time for customers and get ahead of any supply chain issues
- Answer customers' general questions and requests for information
- Review and coordinate the completion of customer questionnaires and surveys
- Gather and send documentation related to shipments as requested by the customer (i.e., commercial invoices, packing lists, certificates of material)
- Assist customers with their requests for part information and documentation including drawings, SDS, technical data, etc. Work with the Quality Department to obtain any missing documentation
- Process customer returns and complaints. Work with internal departments to resolve issues
- Obtain forecasts from customers to understand their needs and ensure steady supply
- Work closely and communicate with the sales team to offer support and escalate any promising opportunities or issues
- Learn and understand our product line to assist customers that may need material information or an alternative item
- Update customer information and keep accurate records
- N/A
- 2 years of customer service experience or equivalent added college
- Excellent attention to detail and ability to proofread
- Excellent communication and organizational skills
- Ability to multi-task and solve problems
- Experience with CRM and ERP systems preferred
- Organizational skills
- Administrative skills
- Computer skills
- Communication skills
- Collaboration skills
- Independent skills
- Analytical skills
-
Customer Service Representative
1 week ago
ROTHCO Ronkonkoma, United StatesJob Description · Job DescriptionThe position of customer service representative consists of interacting with customers to provide information in response to inquiries about products or services and to handle and resolve complaints. · Job Responsibilities and Duties: · Responsibl ...
-
Customer Service Representative
2 weeks ago
Prestige Holbrook, United StatesJob Description · Job DescriptionWE ARE HIRING ASAP LOCAL CUSTOMER SERVICE APPLICANTS NEEDED · We are looking for someone with excellent communication skills to fill our newly open customer service position. · Responsibilities Will Include: · Customer service · Handling customer ...
-
Customer Service Representative
4 days ago
Prestige Holbrook, United StatesJob Description · Job DescriptionWE ARE HIRING ASAP LOCAL CUSTOMER SERVICE APPLICANTS NEEDED · We are looking for someone with excellent communication skills to fill our newly open customer service position. · Responsibilities Will Include: · Customer service · Handling customer ...
-
Customer Service Representative
3 days ago
UniFirst Bohemia, United States Full timeUniFirst is seeking a dedicated Customer Service Representative to join our team. You will be a key player in delivering outstanding customer service as a liaison between customers and the company. At UniFirst we have a 5-day work week, enjoy Saturday and Sunday off We have an im ...
-
Customer Service Representative
2 weeks ago
Effie Knuth - State Farm Agent Islandia, United StatesJob Description · Job DescriptionPosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only ...
-
PT Customer Service Associate
4 weeks ago
Piping Rock Health Products, LLC Ronkonkoma, United StatesProfessionally handle incoming requests via phone from customers regarding orders, sales, products, problems, and billing - Promptly and thoroughly handle all issues and customer inquiries - Providing quality customer service to take care of our cust Customer Service, Associate, ...
-
Customer Service Senior Lead
22 hours ago
Piping Rock Health Products Ronkonkoma, United StatesEssence of the role (Roles Purpose):The Customer Service departments main functions are to answer and interact with customers over the phone by processing orders, identifying potential issues, assisting in any customer related matter. This position reports directly to the Assista ...
-
Insurance Customer Service Representative
2 weeks ago
The Vanderbeck Agency Ronkonkoma, United StatesJob Description · Job DescriptionJoin The Vanderbeck Agency, a customer-focused insurance provider dedicated to serving the community in Ronkonkoma, New York. We believe in the power of personal connections and the value of putting our clients first. While our work isn't remote, ...
-
Customer Service Representative
2 weeks ago
Kaitlin Scott - State Farm Agent Nesconset, United StatesJob Description · Job DescriptionPosition Overview: · Are you a people person who thrives on creating positive experiences? Does the idea of engaging with the public excite you? If you said yes, joining a State Farm independent contractor agent could be the perfect career move fo ...
-
Senior Customer Service Representative
1 week ago
Nestle Holbrook, United StatesAt Nestle Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned br ...
-
Customer Service Associate- FT/PT
1 week ago
Piping Rock Ronkonkoma, United StatesThe Customer Service Associate will provide comprehensive customer service to existing and prospective customers. In the Customer Service Department, the Customer Service Associate's main function will be to answer and interact with customers over the phone by taking orders, iden ...
-
Cashier Customer Service
3 weeks ago
LI Wings Franchise systems. inc Farmingville, United StatesJob Description · Job Descriptionanswering phones, taking orders, customer service, packing orders, · ...
-
Part Time Customer Service Associate
1 week ago
Piping Rock Ronkonkoma, United States Part timeThe Customer Service Associate will provide comprehensive customer service to existing and prospective customers. In the Customer Service Department, the Customer Service Associate's main function will be to answer and interact with customers over the phone by taking orders, iden ...
-
Retail Customer Service Lead
3 days ago
Ocean State Job Lot Centereach, United States Full timeCompensation for this opportunity is based on candidate experience and position · Join our team All associates receive a 30% discount · POSITION SUMMARY: · The Customer Service Lead role at Ocean State Job Lot ("OSJL" and "Company") is responsible for creating a positive experien ...
-
Customer Service Representative
2 weeks ago
Spark Talent Inc Hauppauge, United StatesJob Description · Job DescriptionJob Title: Customer Service Representative Location: Long Island, NY · Responsibilities: · • Manage customer demand from initial placement of all order types through on-time delivery for assigned accounts and sale reps. · • Work collaboratively ...
-
Customer Service-Self Storage Manager
5 days ago
Public Storage Lake Ronkonkoma, United StatesJob Description · Job DescriptionCompany Description · Public Storage is the self-storage industry leader and we are Hiring Now · Earn $16.50 Per Hour · Our Benefits · Total Rewards package available to our team: · We work Flexible and Full-Time Schedules between the hours of 9:3 ...
-
customer service coordinator
4 hours ago
Randstad Hauppauge, United StatesRandstad - JobID: customer-service-coordinator_hauppauge [Customer Service / Guest Service / Retail Sales] Immediate Openings for Customer Service positions. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than ...
-
Customer service coordinator
2 weeks ago
Randstad Hauppauge, United StatesA medical supply company in Hauppauge, NY is looking for a Customer Service Coordinator to join their growing team You will be in charge of providing top notch customer service by supporting the Customer Service team with requests by phone, email, analyzing the requests, and prov ...
-
Customer Services Assistant
3 weeks ago
Nationwide Court Services, Inc. Ronkonkoma, NY, United StatesOur busy process serving company is seeking a detailed oriented individual for a process service clerk position. The ideal candidate should be reliable, organized self-starters who can handle a high volume of work. Strong customer service skills, as well as the ability to communi ...
-
Customer Service Representative
3 weeks ago
Engage Partners Inc. Ronkonkoma, United StatesCustomer service representatives will serve as a liaison between customers, vendors and sales for an electrical supply distributor. · ON-SITE 5 Days/per week · Monday-Friday 8:30am-5:00pm · Duties will include: · Communicating with customers and vendors in a positive and profes ...
Specialist, Customer Service - Ronkonkoma, United States - Qosina Corp.
Description
Title: Customer Service SpecialistFLSA: Non-Exempt
Reports To: Customer Service Manager
Rev Date: July 24, 2023
Position Summary:
A Qosina Customer Service Specialist will act as the primary point of contact for all customers post sale. This role is responsible for maintaining customer relationships and communicating customer needs with all internal stakeholders.
Responsibilities:
