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    Help Desk Assistant - St. Louis, United States - Washington University in St. Louis School of Arts and Sciences

    Washington University in St. Louis School of Arts and Sciences
    Washington University in St. Louis School of Arts and Sciences St. Louis, United States

    3 weeks ago

    Default job background
    Full time
    Description

    Scheduled Hours37.5

    Position SummaryThe Help Desk Assistant position is one of WU Libraries' primary customer service representatives. The position is responsible for assisting patrons with research needs and use of library resources, explaining services and policies, and resolving problems.The position requires mature judgment and discretion, supervisory skills, knowledge of the library organization, and collaboration with other university departments as needed. The incumbent is responsible for managing the library during evening and weekend hours when senior library staff and library administration are not present.

    The person in this position will contribute to routine shelving and stacks maintenance duties and assist with the training and supervision of the Help Desk student assistants. The position requires proficiency in a variety of software applications, including but not limited to, Sierra, ILLiad, Ares, and WhenToWork as well as familiarity with LC classification.

    Depending on the demands of the unit, the Assistant will also be responsible for processing interlibrary loan requests, assisting in other service areas within Access, as well as special projects to improve workflows and user experience.

    Job Description

    Primary Duties & Responsibilities

  • Provide general circulation services and assistance to library users, such as charging and renewing of materials, interpreting and explaining policies and procedures to patrons and other library staff, collecting and adjusting fines as appropriate, searching for library materials and performing related tasks. Assist users via phone, email, and in person, and assist with daily maintenance of public printers and computers.
  • Perform shelving tasks such as sorting, shelving, retrieval and processing. Assist with shifting and shelf-reading projects as needed.
  • Assist in the training and supervision of student employees.
  • Assist with unit projects and perform other duties as assigned. Working Conditions
    Job Location/Working Conditions
  • This position works primarily nights and/or weekends and the schedule may fluctuate depending on the library's operating hours.
  • Normal office environment.
  • Dust, dirt, grease or other disagreeable elements.
  • Ability to travel to various on- and off-campus locations.
    Physical Effort
  • Typically sitting at desk or table.
  • Typically standing or walking.
  • Typically bending, crouching, stooping.
  • Repetitive hand movement.
  • Occasional lifting lbs).
  • Equipment. Preferred Qualifications
  • Experience with integrated library systems and software applications such as Innovative Interfaces, ILLiad, Ares, and WhenToWork as well as familiarity with LC Classification.
  • Demonstrated commitment to providing excellent customer service.
  • Strong research skills and familiarity with a range of academic disciplines and/or foreign language(s).
  • Previous supervisory experience.
  • Excellent customer service and communication skills.
  • Strong critical thinking and problem resolution skills.
  • Dedication to collaborative teamwork and responsibility to work independently with minimal supervision as needed.
  • Strong organizational skills and attention to detail.
  • Adaptability to multi-task and learn new skills in a fast-paced environment.
  • Ability to teach processes and skills to student employees and co-workers.
  • Flexibility to adjust work schedule based on library's hours of operation.

    Required Qualifications

    Bachelor's degree or equivalent work experience in library access or public service areas.

    GradeG06-H

    Salary Range$ $26.27 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

    Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ.

    Accommodation

    If you are unable to use our online application system and would like an accommodation, please call the dedicated accommodation inquiry number at and leave a voicemail with the nature of your request.

    Pre-Employment ScreeningAll external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

    Benefits Statement

    Personal

  • Up to 22 days of vacation, 10 recognized holidays, and sick time.
  • Competitive health insurance packages with priority appointments and lower copays/coinsurance.
  • Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.
  • WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness
  • Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more Family
  • We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered.
  • WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit:

    EEO/AA StatementWashington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

    Diversity StatementWashington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

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