- Provide Sales Distribution (SD) expertise to refine business requirements;
- Offer configuration, data migration, interface, and functional assistance;
- Lead the design of SD interfaces, conversion programs, reports, and enhancements;
- Create and update systems documentation such as business process procedures, functional design specifications, and test cases;
- Support the development of training materials and address trainer inquiries;
- Define user authorization needs;
- Deliver help desk support, resolving end user issues, troubleshooting SD defects, and assessing potential ERP SD system enhancements;
- Conduct briefings, demos, or training sessions when necessary
- This role demands a deep understanding of functional areas and SAP modules, specifically Sales Distribution (SD)
- Proven experience in presenting briefings to senior stakeholders
- Experience leading multidisciplinary teams as a program or project manager
- Strong analytical skills to evaluate program data, address inconsistencies, and suggest solutions
- Familiarity with Department of Defense IT structures
- Privileged access is required, along with PAA form and SSBI clearance
- Minimum of 10 years of experience
- Background in post go-live production support and issue resolution
- Emphasis on customer service, responsiveness, and effective customer management
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