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    Senior Human Resources Manager - Milwaukee, United States - Compass Group, North America

    Compass Group, North America
    Compass Group, North America Milwaukee, United States

    2 weeks ago

    Compass Group, North America background
    Description
    TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today.

    Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

    Job Summary

    Working as the Senior Human Resources Manager, you will provide field and corporate support with an emphasis in associate relations, front line associate recruitment, training and diversity.

    You will be the HR content expert regarding policies, procedures and programs for the hospital accounts you support. Based at a hospital account in Wisconsin, this role will support all Touch Point hospital accounts in Wisconsin.

    Key Responsibilities:
    Investigates and advises management in appropriate resolution of associate relations issues
    Coordinates/conducts exit interviews to determine reasons behind separations
    Makes recommendations to reduce absenteeism and turnover
    Represents organization at personnel-related hearings and investigations as is needed
    Supports internal customer survey and associate satisfaction interpretation/feedback process
    Attends Operational meetings to increase HR visibility, conduct classroom training, provide assistance and implement account HR initiatives
    Coordinates and conducts management training related to the areas of interviewing, selection and hiring, terminations, sexual harassment, and performance management
    Assists managers in developing and implementing recruitment plans to increase qualified applicant flow
    Provides support and tools to unit management to build relations and make presentation at schools, organizations, community associates and job fairs regarding the organization and opportunities
    Supports TouchPoint sector and provides direct assistance and support in critical markets
    Identifies critical needs area's and takes appropriate steps to rectify problems
    Coordinates and conducts new hire orientation and management training
    Conducts HR Assessments
    Prepares and presents HR related topics at Field Operations Workshops for HR Training and Development
    Regularly conducts HR related training (i

    e:
    Sexual Harassment, Progressive Discipline, HR 101)
    Supports Preferred Employer objectives and HR business plan by attending and participating in operational meetings

    Preferred Qualifications:
    Two to five years multi-unit HR Generalist/Manager and associate relations experience
    Experience in a high customer contact setting
    Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents
    Ability to respond to common inquires or complaints from customers, regulatory agencies or members of the business community
    Ability to work with mathematical concepts such as probability and statistical inference
    Ability to define problems, collect data, establish facts and draw valid conclusions
    Office in Indianapolis and travel throughout designated region as business needs require
    SPHR/PHR Certification preferred
    Apply to TouchPoint today
    TouchPoint is a member of Compass Group USA
    Click here to Learn More about the Compass Story (http://www.compass-)
    Compass Group is an equal opportunity employer.

    At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

    Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation


    Disclaimer:

    this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position.

    While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

    We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

    We encourage applicants with a criminal history (and driving history) to apply.
    Associates at Touchpoint are offered many fantastic benefits.
    Medical
    Vision
    Life Insurance/ AD
    Disability Insurance
    Retirement Plan
    Paid Time Off
    Holiday Time Off (varies by site/state)
    Associate Shopping Program
    Health and Wellness Programs
    Discount Marketplace
    Identity Theft Protection
    Pet Insurance
    Employee Assistance Program
    Flexible Spending Accounts (FSAs)
    Applications are accepted on an ongoing basis.
    Touchpoint maintains a drugfree workplace.

    #J-18808-Ljbffr
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