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    Associate Enterprise Technology Specialist - Indianapolis, United States - Kroger

    Kroger
    Kroger Indianapolis, United States

    1 week ago

    Kroger background
    Retail
    Description

    This position is part of the Enterprise Technology team supporting the Central division. The person selected will work out of the division office located at Indianapolis, IN. Primary responsibility for support of data security, HIPAA standards and user access for all end users of the specified division groups as needed. This includes support of store and district office technology solutions, to include networks, audio video, multi-functional devices, desktop/laptop, and mobile devices. A successful candidate will be detail oriented with a high rate of accuracy for work completed and comfortable supporting end users.

    Provide advanced administrative and end user support within enterprise locations. Uphold technology policies and standards to ensure service level guidelines are met, and the overall technology outcomes are delivered on time. Foster communication and collaboration by supporting the Technology Leader in the role as the technology ambassador. Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion, and safety.

    RESPONSIBILITIES

    Maintain data access security administration within the assigned enterprise location

    Support technology deployments from end to end spanning multiple disciplines

    Support project completion within each discipline for hardware installations, vendor partnerships, milestones, and enterprise rollout schedules

    Support service level agreement (SLA) achievement and scope of work (SOW) for technology maintenance providers

    Communicate with business stakeholders and vendor partners to monitor progress and opportunities that require action

    Collaborate with technology partners to ensure systems are operating at the defined standards to create successful outcomes for our enterprise locations

    Support and provide guidance to local leadership ensuring all facets of technology implementations are provided within enterprise standards.

    Collaborate vertically on multiple disciplines by sharing of knowledge to enable growth

    Coach and provide technology expertise to end users to create collaborative solutions

    Identify efficiencies that enable process improvement, change management, and growth within enterprise locations

    Provide annual infrastructure refresh needs, manage expenses, and identify cost savings

    Travel independently to support enterprise locations

    Must be able to perform the essential job functions of this position with or without reasonable accommodation

    QUALIFICATIONS

    Minimum

    Any experience in supporting a specific technology domain or system

    Knowledge of Microsoft products

    Ability to collaborate in a team environment

    Administrative and project management skills

    Ability to articulate technology information to all levels of the organization

    Communication skills to effectively share information with business leaders and stakeholders

    Knowledge and understanding of technology infrastructure, systems, procedures, and project life cycles

    Desired

    Knowledge of Android, Apple, networking, PC, desktop, audio/video, telephony, end user software, and related hardware.

    Retail technology knowledge



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