Associate Enterprise Technology Specialist - Indianapolis, United States - Kroger

Kroger Indianapolis, United States

4 weeks ago

Description

This position is part of the Enterprise Technology team supporting the Central division. The person selected will work out of the division office located at Indianapolis, IN. This position will be responsible for overseeing the deployment of Enterprise and Division Technology projects, general store infrastructure and office support. This includes directing vendors and implementing/enforcing standards. This is an office and store focused position requiring travel. The person selected should be proficient with Microsoft windows and office products. A working knowledge of networking and POS systems is desired. Must be organized, a self-starter, and work independently.

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Support the technology infrastructure within enterprise locations. Uphold technology policies and standards to ensure service level guidelines are met, and the overall technology outcomes are delivered on time. Foster communication and collaboration by supporting the Technology Leader in the role as the technology ambassador. Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion, and safety.

RESPONSIBILITIES

Support and oversee technology deployments from end to end spanning multiple disciplines

Facilitate project completion within each discipline to manage hardware installations, vendor partnerships, milestones, and enterprise rollout schedules

Drive service level agreement (SLA) achievement and scope of work (SOW) for technology maintenance providers

Communicate with business stakeholders and vendor partners to monitor progress and opportunities that require action

Collaborate with technology partners to ensure systems are operating at the defined standards to create successful outcomes for our enterprise locations

Support and provide guidance to local leadership ensuring all facets of technology implementations are provided within enterprise standards

Collaborate vertically on multiple disciplines by sharing of knowledge to enable growth

Coach and provide technology expertise to end users to create collaborative solutions

Identify efficiencies that enable process improvement, change management, and growth within enterprise locations

Provide annual infrastructure refresh needs, manage expenses, and identify cost savings

Travel independently to enterprise locations

Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS

Minimum

Any experience in supporting a specific technology domain or system.

Knowledge of Microsoft products.

Knowledge and understanding of technology infrastructure, systems, procedures, and project life cycles

Communication skills to effectively share information with business leaders and stakeholders

Ability to articulate technology information to all levels of the organization

Administrative and project management skills

Ability to collaborate in a team environment

Desired

Associate Degree a technology discipline or related certifications

Any experience as a project manager

Any retail technology knowledge

Knowledge of Android, Apple, networking, PC, desktop, audio/video, telephony, end user software, and related hardware

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