-
Customer Success Manager
1 week ago
Cengage Group Des Moines, United StatesWe believe in the power and joy of learning · At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their ...
-
Customer Success Manager
2 weeks ago
Apollo Technologies Inc Des Moines, United StatesJob Type · Full-time · Description · Customer Success Manager (CA) · OpenLoop is looking for a Customer Success Manager to join our team remotely or at our HQ in Des Moines, Iowa. This role will be a member of the Operations team, collaborating closely with the Director of Cust ...
-
Customer Success Manager
1 week ago
Kuraray America , Inc. Des Moines, United States: · We're creating the future of work right here in St. Louis - and we need a Customer Success Manager to drive Capacity forward. Sound like you? Read on. · The Role · At Capacity, customer success is at the center of everything we do. As a Customer Success Manager, you will be ...
-
Customer Success Manager
2 weeks ago
Apollo Technologies Inc Des Moines, United StatesAbout the Role Build trust and develop a trusted advisor relationship with assigned accounts. · Support and participate in all functions of the customer facing team including, but not limited to:Managing meetings and workflows such as legal, customer success, and communications ...
-
Customer Success Manager
1 week ago
Money Fit by DRS Des Moines, United States: · Customer Success Manager (CA) · OpenLoop is looking for a Customer Success Manager to join our team remotely or at our HQ in Des Moines, Iowa. This role will be a member of the Operations team, collaborating closely with the Director of Customer Success, the CSM will be res ...
-
ACA Product Success Manager
1 week ago
Equifax Des Moines, United StatesThe ACA Product Success Manager · is responsible for optimizing the customer experience lifecycle, handling post-sales implementation program management, and collaborating with the customer to ensure they are realizing expected value from Equifax ACA solutions, as well as drivin ...
-
Financial Success Manager
1 week ago
Deere Employees Credit Union / Infinity Credit Union Johnston, United StatesFinancial Success Managers onboard new members and empower financially healthy members by providing in-depth budgeting tools, cash flow analyses, and retirement projections. They help members navigate complex financial decisions during and throughout the busiest phase of their li ...
-
Microbiology Lab Technician
1 week ago
Actalent Des Moines, United States Full timeDescription: · Enter the sample data into eLIMS system in a timely and accurate manner. · Complete laboratory testing on all incoming samples in an accurate, efficient and timely manner; ensure sample turnaround time goals are met or exceeded. · Keeping work area clean, sanitized ...
-
Microbiology Lab Technician
23 hours ago
Actalent Des Moines, United States Full timeDescription: · Enter the sample data into eLIMS system in a timely and accurate manner. · Complete laboratory testing on all incoming samples in an accurate, efficient and timely manner; ensure sample turnaround time goals are met or exceeded. · Keeping work area clean, sanitized ...
-
Dentist – DDS
2 days ago
Aspen Dental Des Moines, United States Full timeThis opening is a lead dentist role, Managing Clinical Director. · At Aspen Dental, we put You first, offering the financial security and job stability that comes with working with a world-class Dental Service Organization (DSO). Our best-in-class learning and development traini ...
-
Production Controller
2 weeks ago
Redwood Ventures West Des Moines, IA, United States FreelanceFor our client, one of the world's largest service providers for process optimization in the technical field for the automotive industry, we are looking for a Production Controller (m/f/d) in a permanent position in West Des Moines, IA. The established company group develops inno ...
-
Airport Project Manager
4 days ago
Harrison Consulting Solutions Des Moines, United StatesMulti-state design firm is seeking a Senior Airport Project Manager for their team in Des Moines · Responsibilities: · Oversee all aspects of large/complex projects (planning, execution, delivery) · Lead/manage team · Responsible for determining scope, complexity, planning, and ...
-
Structural Project Manager
1 day ago
Harrison Consulting Solutions Des Moines, United StatesEstablished multi-disciplined consulting firm is looking to add a talented Structural Project Manager to their Des Moines, Iowa team · Responsibilities: · Project manager for structural engineering projects (primarily water/wastewater facilities) · Prepare structural design calcu ...
-
Customer Success Manager
2 weeks ago
Workiva Ames, United StatesWorkiva Customer Success Managers (CSM) are a critical part of our customer-facing team. CS - Ms serve as the primary point of contact for customers, managing the entire customer lifecycle by focusing on business outcomes; and identifying opportuniti Manager, Reporting, Customer, ...
-
Working student
1 week ago
Velocity Enterprises Windsor Heights, United StatesWe are PETER/LACKE. For over 100 years, we have been developing and producing innovative coating systems and are currently active in the automotive, aviation, lifestyle, and glass market segments. PETER/LACKE is led by the 5th generation. Our entrepreneurial success is ensured by ...
-
Electrical Engineering Master
1 week ago
FusionWorks Windsor Heights, United StatesAbout us: · Lübbersmeyer Elektro-Bau GmbH has been combining a wide range of services under one roof since 1978: from network technology and smart home solutions to E-checks. We are committed to serving the industrial, commercial, and private sectors. What sets us apart? The inte ...
-
Infinity Systems Saylorville, IA, United States FreelanceSince 2012, balolo has been developing and producing high-quality wooden products in Saylorville, IA. From conception and product development to sales and marketing, we utilize our expertise to create sustainable and innovative products. Our attention to detail has led to strong ...
-
Health and Safety Officer
1 week ago
Nexus Innovations Urbandale, United StatesWe are currently looking for a Safety and Health Coordinator (SiGeKo) (m/f/d) according to the Construction Site Ordinance for the greater Bochum area. This is a full-time position in permanent employment. · ZETCON Ingenieure has been a reliable and competent partner for engineer ...
-
Employee in Quality Assurance
2 weeks ago
Sapphire Technologies Clive, IA, United States FreelanceHey there I'm Clive from Primal State - a young, rapidly growing health and well-aging company based in Berlin. We also have another successful brand, Glow25, as part of the Primal family - a collagen company that is setting new standards in the well-aging market. Our mission is ...
-
Team Leader Quality Control
2 weeks ago
Emerald Enterprises Clive, IA, United States Freelance**Team Leader Quality Control (M/F/D) in Clive, IA** · **Company:** · We are a globally operating technical service provider specializing in quality assurance in the supply chain and production facilities. As a successful family-owned company, we have been standing for innovation ...
Customer Success Manager - Des Moines, United States - Openloophealth
Description
About the RoleBuild trust and develop a trusted advisor relationship with assigned accounts.
Support and participate in all functions of the customer facing team including, but not limited to:
Managing meetings and workflows such as legal, customer success, and communications
Demonstrate proactive communication when available
Identify and resolve issues
Recommended solutions
Offer new services (where needed),
Provide technical support
Be able to analyze and provide reporting – both internally and externally by analyzing client accounts and reporting in an effort to increase retention.
Data entry and integrityManage with a sense of urgency and availability as the client's advocate.
Regular Business Review presentation creation and management including follow-up to complete deliverables.
Act as the client champion internally within OpenLoop expressing client needs and expectations.
Manage client expectations by understanding the client agreement and how OpenLoops services align with contract obligations such as SLAs.
Enters and updates support systems like Zoho, Healthie, Miro etc. as needed.
Identify and implement process improvements.
Partners with OpenLoop teams like:
Implementation, Clinical and Non-Clinical Patient Support, Recruitment, Sales and other pertinent teams across the organization.
Identifying expansion opportunities.
Improving team efficiency by creating optimum processes with technology and people.
Requirements
2-4 years experience in a SaaS sales or customer success role
3-6 years of business development, sales, or account management experience
Ability to thrive in a rapidly changing, high-energy, high-expectations environment
Excellent written and verbal communication skills
An energetic, mature, positive attitude that works well independently and with a team
Proven track record of taking initiative
Results-oriented and customer-focused mindset
Ability to listen, absorb, and respond accordingly
Ability to manage multiple projects and tasks, while staying organized and efficient
Proven capacity to learn new technologies for maximum project success
Ability to construct effective written communication through email or Slack, giving clients and internal stakeholders all necessary background and project updates
#J-18808-Ljbffr
