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    Senior Account Manager - Minneapolis, United States - MentorMate

    MentorMate
    MentorMate Minneapolis, United States

    3 weeks ago

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    Description


    MentorMate creates durable technical solutions that deliver digital transformation at scale by blending strategic insights and thoughtful design with brilliant engineering.

    With mature and established practices in enterprise web and mobile development, quality engineering, technical architecture, human-centered design, cloud, DevOps, data, and analytics, the company provides challenging careers in a friendly and global people-oriented environment.

    We value every team member and share our success through flexible working models, competitive pay and benefits, and advancement opportunities.

    As part of global technology company Tietoevry Create, MentorMate enables people to work on impactful, global projects for recognizable brands and grow their careers in a team of over 10,000 experts.

    About the roleMentorMate is seeking a Senior Account Manager to deliver excellence in our existing customer contracting, retention, and satisfaction efforts.

    The Senior Account Manager will support the client engagement function within MentorMate and will be responsible for proactively developing one-on-one business relationships within our client base.

    The Senior Account Manager is also responsible for retaining and growing business with clients which is a key performance metric.

    The Senior Account Manager owns the relationship between MentorMate and the client; holding each group accountable to the agreements and managing expectations.

    This includes managing executive-level client interactions and partnering with cross-functional teams including Sales, Solutions, Delivery, Legal, Finance, and Operations to align resources.

    The Senior Account Manager will manage proposals, SoW's, change orders, approvals, and contracting workflows for assigned client accounts.

    In addition, The Senior Account Manager will assist in tracking and analyzing the metrics associated with our existing customer base.

    We are looking for a candidate who is highly analytical, business savvy, excels at writing and project oversight, and can partner with key decision-makers to drive successful outcomes.

    The ideal candidate is a strong cross-organizational team player who can quickly process information from various sources under very tight deadlines.

    Responsibilities IncludeDevelop a strong understanding of MentorMate, its offerings, and all new initiatives that impact proposal responsesCrafting and executing the strategy for engaging and growing each accountProactively identify and drive sales opportunities within assigned account baseIdentify and deliver healthcare related insights to clients with the intention of selling additional business and/or building relationshipsManage the entire workflow of contract renewals and additional business including contracts, proposals, RFPs, and estimatesArrange and participate in technical and sales presentations to clients as neededBuild strong productive relationships with clients as well as internal partners to drive deal efficiency and meet revenue objectivesKey communicator role between clients and team leadsResponsible for ensuring enterprise class client and team experienceProvide strategic analysis such as margin analysis, account growth plans, travel plan costs, etc.

    Assist with special projects as assignedPosition will require less than 20% travelCurate and conduct quarterly business reviews with clientsMinimum QualificationsBA/BS in Business Administration, Finance or related degree preferred7+ years professional experience5+ years vertical experience - priority will go to those who have worked in healthcare, finance/FinTech, or agricultureOutstanding analytical skills, including ability to deliver reporting that informs strategic decisionsOutstanding communications skills: verbal, written, editing planningAbility to handle difficult conversations on performance, costs, status, etc.

    Strong executive presence and experience working with leadership teamsProven ability to successfully manage engagements from start to finishAbility to multitask, prioritize and manage changing prioritiesExcellent cross-organizational skills, including the ability to influence without authority and communicate with senior executivesStrong interpersonal and relational aptitude, and team-orientedAbility to adapt quickly to a changing environmentDiscretion and a high-level of confidentiality are required in this rolePreferred QualificationsExperience in a software or technical company desiredExperience working with offshore remote teamsWorking knowledge of Hubspot (or similar platform)

    Proficiency in Google applicationsWhy take this opportunityCompetitive Salary:
    Competitive base pay and opportunities for advancement

    Work Where You Want:
    Choose to work remotely, in-office, or a combination of the two

    Flexible Schedule:
    Maintain a healthy work/life balancePTO &

    Holiday Pay:
    Generous time off and 8 paid company holidaysMedical, Dental, Vision: Attractive insurance packages for you and your dependentsLife &

    Disability Insurance:
    Automatic basic coverage with supplemental options401(k): Save for your retirement with a company match on us

    Referral Program:
    Bonus for referring employees

    Volunteer Opportunities:
    Take part in regular charity and volunteer activitiesMentorMate is a place of constant energy and personality. On the clock, we're technology experts and leaders that bring passion and knowledge to every project. Off the clock, we're an eclectic bunch of foodies, music buffs, artists, sports fanatics, karaoke pros, and outdoor enthusiasts.
    Global leaders in digital consulting, design, and engineering services, MentorMate and Tietoevry Create are equal-opportunity employers.

    All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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