-
Technology Service Tech Field Support
2 weeks ago
Ricoh Parma Heights, United StatesJob Description · Job DescriptionSummary · Manager Job Description: P{ay rate is $24.62 · Candidates must have the following knowledge and reflect on resume: · o Administer Technology-oriented issues escalated by the on-site Business unit. Issues are captured in a Service-Now tic ...
-
Field Support Technician
1 week ago
Keefe Group Strongsville, United StatesOverview Are you looking for a career with premium benefits and the potential for growth? At TKC Holdings, we've created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional t ...
-
Field Support Technician
1 week ago
Manpower Group Inc. Akron, United StatesOur client in Akron, OH is seeking a Field Support Technician to join their team · Job Title: Field Support Technician · Location: Fairlawn/Canton/Akron, Ohio · Duration: 9-month contract (potential to convert full-time) · Pay Range: $28-30/hr. · Position Overview: We are seeking ...
-
Field Support Technician
3 weeks ago
Motion Recruitment Cleveland, United StatesWe are seeking a skilled IT Field Support Technician to join our team and provide comprehensive technical assistance to our end-users. As an IT Field Support Technician, you will be responsible for responding to support tickets, providing Level 1 and potentially Level 2 support, ...
-
Coordinator, Field Support
3 weeks ago
WELBILT FSG US HOLDING LLC cleveland, United StatesWe are KitchenCare and we provide aftermarket support to our many brands. br>As a Installation and Network Coordinator II, you will assure we have FAS network coverage available for all installations, start ups and dispatches. You will monitor the performance of our FAS network a ...
-
Macpower Digital Assets Edge Private Limited (MDA Edge) Cleveland, United StatesSummary:Application Administration and Support. · This person will review the ticket system (ServiceNow-SNOW) queues and resolve application issues to support end-user customer service expectations. · They will also perform data entry in support of automated application integrati ...
-
Field Support Technician
4 weeks ago
Opusing LLC Cleveland, OH, United StatesTitle : Field Support Technician · Location : Cleveland, OH 44113 · Duration : 3 Months contract to FTE · Top must have Skills: · o Experience with Remote software tools, Lifecycle management · o Level 1 & Level 2 software support · o Backend office MS Office Support · o MS Intu ...
-
IT Field Support Engineer
1 day ago
Atriyo LLC Cleveland, OH, United StatesJob Title: IT Field Engineer · o Administer Technology-oriented issues escalated by the on-site Business unit. Issues are captured in a Service-Now ticket queue for this team to resolve. · o Troubleshooting user account access for existing team members. · o Troubleshooting select ...
-
Technical Field Support Specialist
3 weeks ago
Cellular Technology Limited — CTL Shaker Heights, United StatesJob Description · Job Description · Company Profile: · Cellular Technology Limited (CTL), headquartered in Cleveland, Ohio, is a global biotechnology company with locations and distributors worldwide. We are the industry leader in the development, use, and manufacture of standa ...
-
Social worker, social educator
1 week ago
Emerald Enterprises Parma Heights, OH, United States FreelanceWe are a non-profit workshop for people with disabilities with multiple locations in Neukölln and Treptow-Köpenick. In addition to vocational training, individual qualification, and diverse job opportunities in various fields, our services for people with disabilities include int ...
-
HVACR Service Technician
3 weeks ago
Phoenix Innovations Parma Heights, United StatesPARMA HEIGHTS SERVICE TECHNICIAN HKLS (M/F/D) * Caverion Germany * Stuttgart Branch * Junior Level Experience * Professional Experience * Craftsmanship THIS IS CAVERION The future cannot be predicted, but it can be shaped - especially in the field of building technology: The adva ...
-
Project Manager Energy Management
3 weeks ago
Stellar Enterprises Parma Heights, United StatesINTRODUCTION · FMgo GmbH is the operating company responsible for the technical and infrastructural building management of the office and administrative buildings of a large insurance company located in Munich. We provide our employees with space for personal development. Sinceri ...
-
Interior Test Engineer
3 weeks ago
Horizon Ventures Parma Heights, United StatesAkkodis - formed through the merger of AKKA & Modis - is a global leader in engineering & IT. As a global partner in a constantly changing technology & competitive environment, we support our clients with our 360° offering to shape a more sustainable & smarter future. United by o ...
-
Technical Field Support Specialist
3 weeks ago
Immunospot Cleveland, United StatesPost-Sales Support Team · Position Description: We are a well-established market leader in the immune monitoring field and we are seeking a talented individual to become an integral part of our growing Post-Sales Support Team. If you possess a strong technical aptitude, are mech ...
-
Cascade Innovations Reminderville, United StatesAt Reminderville, we are dedicated to improving healthcare through rapid and accurate diagnostic testing. Our mission drives us every day as we develop innovative solutions to address the world's most complex health challenges. Our team is involved in all stages of molecular diag ...
-
NovaWorks Parma, United StatesWhat can you expect? · You will conduct requirements engineering for digitalization projects in the healthcare sector using agile and traditional methods, and refine the requirements with stakeholders · You will be the point of contact for one or more products in the field of sta ...
-
Media Designer for Image and Sound
3 weeks ago
Horizon Innovations Parma, United StatesTo further expand our Bavarian-wide online marketing team, we are currently looking for a media designer for image and sound (m/f/d) to start as soon as possible. · Your tasks: · You design appealing and captivating video content along the customer journey · You are an essential ...
-
Electrician (Male/Female/Other)
1 week ago
Redwood Ventures Parma, OH, United States FreelanceAre you working as an electrician-craftsman (male/female/other) in Parma, OH? · Then we have the perfect job for you Because we are looking for you, an electrician (male/female/other) for an installation company - starting immediately on a full-time basis. · **We offer you**: · - ...
-
Horizon Innovations Brook Park, United StatesAt the earliest possible date, we are looking for a DevOps Engineer for our location in Berlin, Brook Park. · Your responsibilities · Automation of IT processes (Continuous Integration, Continuous Delivery, Continuous Deployment) as well as independent execution of administrative ...
-
Field Support Specialist
3 weeks ago
Tremco CPG Beachwood, United StatesJob Description · BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD · Tremco Construction Products Group brings together Roofing & Building Maintenance, Commercial Sealants, Waterproofing divisions, Tremco Barrier Solutions Inc., Dryvit, Nudura and Willseal brands, Prebuck ...
Technology Service Tech Field Support - Parma Heights, United States - Ricoh
Description
Job Description
Job DescriptionSummary
Manager Job Description:
** All candidates must be US Citizens due to the nature of information handled and as requirement of the client
** Pay rate is $20.87
THIS IS 2ND SHIFT POSITION PLEASE VIEW THE RESPONSIBILITIES SECTION FOR FULL JOB DUTIES
This person will This person will review the ticket system (service-now) queues and run a variety of reports to support customer service expectations.
They will also perform data entry for converting project information over to a new Project module within Service-now.
They will also perform other data entry tasks as needed in other systems utilized by the Parma operations.
There is not alot of walking, standing or lifting. Ideal candidates would be student with technical or applications-oriented training or background; possible experience as a Help Desk or customer service representative.
Must have data entry, computer knowledge and first line of defense for help desk.
Someone who has done some help desk and has tech skills would be perfect.
One of the extra skills that we were very interested in was skills (either experience or formal training) in Business analysis.
I put some bullet points in the Qualifications field asking for this as a plus.
Dress code is Ricoh standard of business casual, khakis, polo button up shirt.
Report to ; 5575 Venture Drive Unit A Parma Ohio 44130 and parking is free.
***Shift timings***
3:00 pm to 11:30 pm (Mon to Fri)
Job Type: Temp to perm
Roles & Responsibilities
Services and repairs a variety of company products and systems at customer locations usually within a specific geographic area.
A Technology Service Technician is capable of handling a full workload in a standalone and or networked environment.
• Achieves expected productivity levels associated with assigned workload and level of experience.
• Manages territory, inventory and customer relationships.
• Demonstrates excellent technical and customer relation skills.
• Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads.
Demonstrates technical expertise
• Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment.
• Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing functions.
• Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices.
• Demonstrates required digital competencies associated with assigned products and level assignment.
• Completes technical training on new equipment as assigned.
Minimum Qualifications
Manages territory
• Effectively executes all required territory management and call handling procedures.
• Works closely with sales partners to maximize equipment leads and upgrade opportunities.
• Maintains and manages own parts inventory with a high degree of accuracy.
• Adheres to territory back-up plans.
• Completes all required administrative tasks in an accurate and timely manner.
• Complies with all company policies.
Customer Service
• Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
• Provides technical assistance to less experienced technicians.
• Exhibits professional appearance and demeanor at all times.
• Maintains productive, professional relationship with all company personnel.
• Is positive and contributing team member.
• Responsible for maintaining a "car stock" inventory.
• Performs other duties as assigned.