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    Marketplace Operations Specialist - San Mateo, United States - Snowflake Computing

    Snowflake Computing
    Snowflake Computing San Mateo, United States

    1 week ago

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    Description
    Build the future of data. Join the Snowflake team.

    As companies migrate to the Cloud and as the need to access an ever increasing volume of Data/Content to deliver insights and impact to their business increases, Snowflake is in a unique position to deliver on the Data Cloud.

    The Snowflake Marketplace enables any company/user ("Consumers") to seamlessly discover and access valuable Data/Applications/Functions from other companies ("Providers") via Listings.

    As a Marketplace Operations Specialist, you will be a key driver of the growth of the Snowflake Marketplace, in a fast changing environment.


    You will have three main areas of responsibilities:

    Manage several customer-facing workflows to ensure a trusted and vibrant Marketplace, often engaging directly with customers on zoom (core part of the role).Identify and implement improvements to the Product and Operations processes to enable us to scale.

    Drive ad hoc projects / initiatives to address gaps and opportunities, e.g., Product launch support. You will work closely with Product and with the Sales/Business Development team.


    RESPONSIBILITIES:


    Review Providers and Content submitted daily to the Marketplace to ensure compliance with our Policies to deliver a quality Consumer experience, while replying promptly to providers to ensure a good provider experience.

    Review the Native Applications shared in the listing to ensure that they meet our Functionality requirements, which requires mounting the application and testing its functionality.

    Communicate/troubleshoot directly with Providers via email or zoom calls to help them onboard successfully onto the Marketplace, by highlighting policy, quality and product requirements.

    Identify Product, Policy or internal Process fixes from metrics, analyses, and quality control reviews, as well as Provider and Consumer outreaches.

    Seek out answers internally and take initiative to implement operational solutions and/or work closely with Product by filing detailed bug reports (reproduction steps, logs, queries, etc.) to expedite product fixes.

    Proactively conduct outreach and communications with Marketplace Providers or Consumers to collect feedback, resolve customer problems, and guide users through the Marketplace experience.

    Learn and maintain a thorough working knowledge of Snowflake product features, provider policies, listing flows and CRM tools.


    PREFERRED EXPERIENCE:


    Bachelor's degree (BA or BS); Engineering, Computer Science or related a plus3+ years of experience as in an Analytical, Product Specialist, Technical Consulting, Technical Customer Support or Quality Assurance role in a technology company (Marketplace or Applications store experience is a plus) Proven track record of hitting SLA targetsExcellent SQL skills (e.g., Joins, Subqueries, Constraints) - using SQL on a daily basis to solve problems and build dashboards.

    (Python, Scala, or Java is a plus)Excellent written and verbal communication skillsComfortable problem solving with customers live via Zoom callsProduct and Operational mindset, i.e., able to deconstruct large problems into smaller more manageable steps and to diagram new/existing workflows into visual representations (e.g.

    , Lucid, Visio, Confluence)Experience with public/private/hybrid cloud and understanding of common ETL (Extract Transform Load) activities
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