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Marketplace Operations Specialist
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Business Operations Specialist
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Business Operations Specialist
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Robust San Carlos, United StatesAbout you and this role:Robust AI is a fast-growing, early-stage startup founded in 2019 by an unsurpassed team of veterans in robotics, AI, and business. We are a collaborative group with a wide range of backgrounds and perspectives, seeking talented individuals who are just as ...
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Sr. Specialist, Marketing Operations
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Services Operations Specialist
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Campaign Operations Specialist-Marketing
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Campaign Operations Specialist-Marketing
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Insight Global Burlingame, United StatesInsight Global is looking for a Campaign Specialist with a heavy focus within the operations side of the house. This is a chance to join a growing team for a company focused within the mental health space. This role will collaborate heavily with the Campaign Marketing teams and o ...
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Services Operations Specialist
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Avantor South San Francisco, United StatesThe Opportunity: · In this role, you will report to the Operations Specialist Manager and will work closely with the Avantor's Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return ...
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Operations Specialist
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Operations Specialist
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Snapdocs San Francisco, United StatesToday, 20% of real estate transactions are processed through our platform. As we expand our product offering to serve more customers, we need to grow our team with smart, hungry, and curious people. Thats where you come in" The Operations Specialis Operations Specialist, Operatio ...
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Operations Specialist
1 day ago
ArrayLabs, LLC Palo Alto, United StatesArray Labs is building the first distributed radar imaging constellation to power the first real-time, high-fidelity 3D model of Earth. The Operations team, which is critical in ensuring mission success and execution against this ambitious vision, is looking for our first teammat ...
Marketplace Operations Specialist - San Mateo, United States - Snowflake Computing
Description
Build the future of data. Join the Snowflake team.
As companies migrate to the Cloud and as the need to access an ever increasing volume of Data/Content to deliver insights and impact to their business increases, Snowflake is in a unique position to deliver on the Data Cloud.
The Snowflake Marketplace enables any company/user ("Consumers") to seamlessly discover and access valuable Data/Applications/Functions from other companies ("Providers") via Listings.
As a Marketplace Operations Specialist, you will be a key driver of the growth of the Snowflake Marketplace, in a fast changing environment.
You will have three main areas of responsibilities:
Manage several customer-facing workflows to ensure a trusted and vibrant Marketplace, often engaging directly with customers on zoom (core part of the role).
Drive ad hoc projects / initiatives to address gaps and opportunities, e.g., Product launch support. You will work closely with Product and with the Sales/Business Development team.
RESPONSIBILITIES:
Review Providers and Content submitted daily to the Marketplace to ensure compliance with our Policies to deliver a quality Consumer experience, while replying promptly to providers to ensure a good provider experience.
Review the Native Applications shared in the listing to ensure that they meet our Functionality requirements, which requires mounting the application and testing its functionality.
Communicate/troubleshoot directly with Providers via email or zoom calls to help them onboard successfully onto the Marketplace, by highlighting policy, quality and product requirements.
Identify Product, Policy or internal Process fixes from metrics, analyses, and quality control reviews, as well as Provider and Consumer outreaches.
Seek out answers internally and take initiative to implement operational solutions and/or work closely with Product by filing detailed bug reports (reproduction steps, logs, queries, etc.) to expedite product fixes.
Proactively conduct outreach and communications with Marketplace Providers or Consumers to collect feedback, resolve customer problems, and guide users through the Marketplace experience.
Learn and maintain a thorough working knowledge of Snowflake product features, provider policies, listing flows and CRM tools.PREFERRED EXPERIENCE:
Bachelor's degree (BA or BS); Engineering, Computer Science or related a plus
3+ years of experience as in an Analytical, Product Specialist, Technical Consulting, Technical Customer Support or Quality Assurance role in a technology company (Marketplace or Applications store experience is a plus)
Proven track record of hitting SLA targets
Excellent SQL skills (e.g., Joins, Subqueries, Constraints) - using SQL on a daily basis to solve problems and build dashboards.
(Python, Scala, or Java is a plus)Excellent written and verbal communication skills
Comfortable problem solving with customers live via Zoom calls
Product and Operational mindset, i.e., able to deconstruct large problems into smaller more manageable steps and to diagram new/existing workflows into visual representations (e.g., Lucid, Visio, Confluence)
Experience with public/private/hybrid cloud and understanding of common ETL (Extract Transform Load) activities
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