Services Sales Consultant, Professional Services - Atlanta, United States - QGenda

Description

QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform.

With more than 600 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.

At QGenda, we value our employees and their contributions toward the success of the business.

We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.

The Sales Desk is responsible for laying the groundwork to deliver client-facing projects that span across one or more business units.

The Service Sales Consultant is expected to partner with sales to define scope and requirements related to the delivery and support of QGenda's platform.

This individual will oversee the translation of these requirements into tasks/services and estimation of the level of effort, including cost to deliver.

This role will also collaborate with the workforce management team as scope and resourcing is defined to create the correct staffing model for customer engagement.

The Service Sales desk will complete documentation & attend meetings as requested by Sales or the customer.
How You'll Make an Impact

Support the QGenda Sales team in the sales process, by being the CX SME as it relates to QGenda onboarding, training, customer success and customer support.

Respond to scoping requests for new QGenda opportunities that require CX data and details for onboarding, training, and customer support.

Work with various stakeholders such as sales teams, product experts, customers, etc to determine customer service requirements.

Translate non-standard service requests, into a services SOW, to ensure customer requirements and responsibilities are formally documented and agreed upon.

Facilitate handoff between Sales and Intake teams with documentation that will serve as the groundwork for the delivery team and implementation of the product/services.

Track Service Sales opportunities and bookings
Leverage knowledge of solutions and services as well as other resources inside and outside to choose the most appropriate services solution, task verbiage, and level of effort to deliver the solution
Complete documentation requested from customer and Sales, including but not limited to RFPs, SOWs, rate cards, scope documents, etc.
Who You Are

Strong communication and ability to represent QGenda's Customer Experience organization.
Experience in understanding business problems, products, processes and technical challenges and thrive on connecting technology with measurable business value for customers and the internal organization
Skilled at using data management systems to manage information and analyze performance and trends
Demonstrates ability to use project management techniques and skills as appropriate for difficult implementations with a high degree of expertise and independence
Strong written and verbal communication skills to interact with a wide audience.
Exceptional attention to detail and ability to manage multiple project streams simultaneously and prioritize responsibilities
Experience You Bring

Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Travel up to 20%
4+ years applicable experience relevant for the function being managed
Applicants for this position must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
What's In It For You

We offer a comprehensive total rewards package to support our full-time employees and their family's day-to-day needs, well-being and major life events, which includes:
Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
Flexible paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
Paid parental leave for birth, adoption or permanent placement

401(k) with company match
Options to work in a hybrid-working model or remotely from home, depending on the position
Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more
QGenda delivers technology solutions to improve how healthcare is delivered and increase access - for everyone.

We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole.

We are committed to creating a culture of embracing diversity, inclusion and equity for all.

QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.

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As set forth in QGenda's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

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For government reporting purposes, we ask candidates to respond to the below self-identification survey.
Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in QGenda's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.

As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.

Classification of protected categoriesis as follows:
A "disabled veteran" is one of the following: a veteran of the U.S.

military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S.

military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S.

military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S.

military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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