- Re-selling into the same organization
- Expanding into new departments (HR → IT, Legal, Finance)
- Strengthening executive relationships
- Driving renewal confidence
- Manage renewal timelines and negotiation strategy
- Identify risks early and create mitigation plans
- Ensure customers clearly understand value delivered
- Forecast accurately and maintain strong renewal hygiene
- Map accounts across departments and stakeholder groups
- Identify new workflow and use-case expansion opportunities
- Position Cascade's value to new executive buyers
- Partner with AEs where appropriate to close larger expansions
- Run structured Quarterly Business Reviews
- Anchor discussions in value, ROI, adoption, and roadmap alignment
- Build relationships beyond day-to-day users
- Multi-thread across HR, IT, Finance, Legal, and other stakeholders
- Monitor usage and engagement data
- Recommend actions to improve adoption and workflow integration
- Work closely with Implementation to ensure time-to-value
- Identify and qualify expansion signals within accounts
- Executive stakeholder map
- Expansion pathways
- Risk assessment and mitigation plan
- Quarterly action plan
- Where growth will come from
- What risks exist
- What next steps are required
- CEO, Sales, and Marketing (for larger expansions or joint selling motions)
- CS Implementation for onboarding and complex rollout support
- Product & Engineering to communicate strategic customer feedback
- 5+ years in Account Management, Strategic CSM, or post-sale revenue roles
- Experience owning renewals and expansion quotas
- Comfortable navigating enterprise stakeholders
- Strong account mapping and multi-threading skills
- Confident running executive-level conversations
- Commercially minded and revenue-oriented
- Experience selling across departments within the same organization
- Experience in B2B SaaS, HR tech, IT systems, or enterprise AI
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Senior Account Manager - Santa Rosa - Cascade AI
Description
Role Overview
Cascade AI is hiring a Senior Account Manager to own renewals, expansion, and strategic account growth across our existing customer base.
All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.
This is a commercially oriented role. You will manage a portfolio of accounts, drive adoption, run QBRs, map stakeholders, and identify expansion opportunities across new departments and workflows.
You are not responsible for implementation — that function is owned separately. Your focus is revenue retention and growth within existing logos.
What This Role Is
This is not a support or onboarding role.
This is a revenue-carrying account ownership role focused on:
You will operate as the commercial owner of your accounts post-sale.
Core Responsibilities
1. Own Renewals
2. Drive Expansion Within Accounts
Expansion at Cascade often means entering new departments, not just increasing seat counts. This requires strategic navigation and commercial skill.
3. Lead QBRs & Executive Conversations
4. Drive Adoption & Account Health
5. Account Strategy & Mapping
For each account, you will maintain:
You should be able to clearly articulate:
Cross-Functional xhmxlyz Collaboration
You will work closely with:
This role requires influence without formal authority.
Who You Are
Bonus:
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