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Santa Ana

    Customer Relations Account Specialist - Santa Ana, United States - Statewide Safety Systems

    Statewide Safety Systems
    Statewide Safety Systems Santa Ana, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionCompany Description

    AWP is North America's leading traffic control specialist. Our team of 6,500 professionals helps secure 2,000 work zones every day – ensuring customer crews, drivers, and our teams get home safely. We protect those who operate, maintain, and upgrade infrastructure in the energy, broadband, and transportation sectors and provide traffic control for major events like the Boston Marathon.

    Since our founding in 1981, we have served customers through the talent of extraordinary team members committed to customer focus, growth, valuing each other, safety and quality, and a sense of urgency.

    Job Description

    As the Customer Relations Account Specialist, this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people, and time. This role will focus on accurate and timely invoicing to our customers. This position is also responsible for ensuring all payments are received within the defined terms. The Customer Relations Associate is responsible for collaboration across all levels to achieve departmental and organizational goals.

    • Enter high volumes of data into the various systems timely and accurately for billing purposes
    • Adjust and handle billing discrepancies and rejections timely and accurately
    • Validate, verify, and compare contract agreements as needed
    • Provide excellent customer service and provide customers with a positive experience
    • Support the team in securing timely payments from customers
    • Act as a resource for other functions within AWP
    • Answer phones and respond to inquiries using a professional and courteous demeanor
    • Provide general office support and peer training as requested
    • Comply with all AWP policies, procedures, and safety requirements
    • Perform other duties and special projects as assigned
    Qualifications
    • High school diploma or GED required
    • 3-5 years AR/Billing experience preferred
    • Strong customer service skills
    • Basic knowledge of accounting principles and terminology; strong math skills
    • Excellent verbal and written communication
    • Intense focus on accuracy and attention to detail; organized
    • Problem-solving skills
    • Critical thinking skills
    • Excellent organizational skills
    • Outgoing & assertive personality – not afraid to approach individuals
    • Proficiency with Microsoft Office Suite Products (Excel, Word)
    • Experience with American Contractor, Prelude, Microsoft Great Plains, and Salesforce software preferred
    Additional Information

    Base Salary Range: $67,000-70,000 DOE

    Traffic Solutions Corp., d.b.a. Statewide Safety Systems, a company of AWP, complies with all laws prohibiting discrimination against employees and applicants based on race, color, religion, sex, age, national origin, citizenship status, disability, genetic information, veteran status, or other protected classifications under applicable law. Traffic Solutions Corp., d.b.a. Statewide Safety Systems complies with all federal government contracting laws and is committed to providing equal employment opportunities for qualified employees and applicants, such as women, minorities, persons with disabilities, and certain groups of veterans. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits. Traffic Solutions Corp., d.b.a. Statewide Safety Systems policies and practices reflect our commitment to nondiscrimination in all areas of employment, including contracting opportunities for vendors and suppliers.

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