Jobs

    IT Support - Carlsbad, CA, United States - Sky Systems Inc

    Sky Systems Inc
    Sky Systems Inc Carlsbad, CA, United States

    3 weeks ago

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    Description
    Local Site Infrastructure Technician**Become visible and provide IT support to the customer and provide guidance and support as needed.
    Have solid understanding of working in a fast-paced environment, supporting onsite clients as well as home office users.
    Off hour, Weekend and Holiday support for all operational assets and systems as needed.
    *Adhere to scheduled appointments for asset recovery collections and e-waste processes.

    • Ability to troubleshoot (hardware, software and connectivity) incidents through to resolution
    • Support Users Remotely utilizing teams, Bomgar or Remote desktop.
    • Inventory control and asset management
    • Ensure OT environment health: maintain the landscape, network documents and integration with IT solutions
    • Supports, manages, optimizes, and maintains the configuration and installation of the Servers, to include, but not limited to, patch updates, hardware replacements, with spares.
    • Track all incoming/outgoing activities via client's asset management system. Maintain Excel/SharePoint Trackers on all equipment, as well as in client's asset management system.
    • Analyze Client Service calls for desktop devices and incident data to identify and advise Client of any potential user-training requirement and automation and to drive continuous service improvements.
    • Track logistics of equipment, transferring between stock rooms (both physically & logically) with attention to detail. Following litigation processes to ensure all equipment is quarantined properly.
    • Provide guidance to clients and Support projects in progress in collaboration with other IT organizations. Assist Manufacturing / Engineering personnel with remediation of machine and software accounts.
    • Create automatic backups of lab images and account access logs
    • Meet with vendors pre-implementation of new technology and ensure Client IT standards are met.
    • Work with vendors on troubleshooting and implementation of lab devices.
    • Ensure all quality standards are met to comply with FDA, EMA and CDC standards.
    • Use knowledge of technology to implement new automation and quality of life for engineering / manufacturing personnel.
    • Utilize COMAP to ensure only proper patching is sent to devices based off vendor and software needs.
    • Review and approve qualification documents.
    • Engage with Quality Control (QC) representatives to ensure solutions are delivered and maintained to meet business goals and end user needs.
    • Coordinate, prioritize, and manage the QCIT deliverables for new system implementation.
    • Engage with Quality Control representatives to ensure solutions are delivered and maintained to meet business goals and end user needs.
    *Solid knowledge of Windows, IOS or other computer operating systems

    • Understanding of Office Suite and SharePoint Technologies
    • Experienced in Service Now ticketing system
    • Knowledge of Active Directory, SCCM or other User and Asset rights or deployment systems
    • Knowledge of IMAC, SLA's and Asset management, ITIL
    • Good understanding of network infrastructure of DNS, Proxy servers and firewalls
    • Knowledge of software distribution, patching and imaging technologies desirable
    • Associate degree in an IT-related field or working experience
    • At least 2 years of working experience in information technology. Excellent knowledge of English language (written and spoken).
    • Strong knowledge of laboratory instruments and related software applications
    • Experienced with GxP compliance and Computer Systems Validation
    • Job Type: Contract
    00 per hour

    Application Question(s):


    • Do you have strong knowledge of laboratory instruments and related software applications?
    • What are your hourly pay rate expectations?
    • IT Support: 3 years (Preferred)
    Computer System Validation: 2 years (Preferred)

  • Sky Systems

    IT Support

    3 weeks ago


    Sky Systems Carlsbad, United States

    *Local Site Infrastructure Technician* · *Carlsbad, CA* · *Role purpose:* · Become visible and provide IT support to the customer and provide guidance and support as needed. · Have solid understanding of working in a fast-paced environment, supporting onsite clients as well as ho ...


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