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Customer Service Advisor greeter
1 week ago
Community Medical Centers Inc Stockton, United StatesThe Customer Service Advisor will be responsible for welcoming patients, visitors, and staff. This position will be first point of contact for many patients and visitors. This position answers patient questions thoroughly and responds to their issues immediately; listens closely ...
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Automotive Customer Service Advisor
1 week ago
The Pep Boys Manny Moe & Jack of California Stockton, United States**Position Summary** · Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register. · **Duties & Responsibil ...
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Service Advisor
1 week ago
Tracy Toyota Tracy, United States**Job Title**: Service Advisor · **Department**: Service · **Reports to**: Service Manager · **Position Summary**: The service advisor is responsible for scheduling service work in the service department and for selling additional services to customers. The service advisor is res ...
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Customer Service Advisor
2 weeks ago
Pep Boys Stockton, United States**** · **Customer Service Advisor** · **Customer Service Advisor** · **Requisition ID:** · **Category:** Stores · **Overview** · Pep Boys is driven by its promise to its customers, We go further to help you go farther. Founded 100 years ago by military veterans, generations ...
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Customer Service Advisor
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Schnitzer Steel Stockton, United States** Customer Service Advisor** · **Job Category****:** Retail **Requisition Number****:** TEMPL014687 Showing 1 location **Job Details** · **Description** · Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Serv ...
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Automotive Service Advisor
6 days ago
Mataga Cadillac Buick GMC Stockton, United StatesQualifications · Other · Ability to read and comprehend instructions and information. · Professional personal appearance. · Excellent communication skills. · Ability to meet company's production and quality standards. · Physical Requirements · Surroundings · spend time in ...
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Full-time Retail Sales Associate
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Office Depot Stockton, United States Full time**Overview** · At Office Depot Inc., the Solutions Advisor is a full-time role, providing "total solutions" to our customers encompassing Technology, Services, Furniture and Print offerings. The Solutions Advisor will quickly build & maintain customer relationships and become a t ...
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Customer Advisor
6 days ago
Communication Service for the Deaf, Inc Stockton, United States: · Supports the California Field Operations Coordinator for Deaf and Disabled Telecommunications Program (DDTP) by assisting disabled California residents who have difficulty using a standard telephone. The DDTP offers specialized telephone equipment, Traditional Rely Services, ...
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Service Technician
6 days ago
Belkorp Ag, LLC Stockton, United States**Why This Opportunity?** · Join a team with longevity and a track record of internal promotions that feels like family, where you can level up your professional knowledge, educational opportunities, and a career path to grow. · - Sound like you? Read on_ · **Pay Range: $ $40.00 ...
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Therapeutic Program Advisor
2 weeks ago
Ever Well Stockton, United States**Description** · Ever Well Health is searching for a caring and compassionate Therapeutic Program Advisor to join our growing team. · - We've made a commitment to provide superior care through thoughtful and empathetic treatment, for adults experiencing significant mental or emo ...
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Care Coordination Assistant
1 week ago
St Josephs Medical Center Stockton, United States**Overview** · St. Josephs Medical Center is a member of Dignity Health. The word dignity perfectly defines what our organization stands for showing respect for all people by providing excellent care. St. Josephs Medical Center was founded in 1899 under the direction of the Domin ...
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Commercial Support Associate
5 days ago
Acrisure Stockton, United StatesJob Description · Immediate Supervisor: Manager - Broker's Assistants · This role is responsible to the Manager - Broker's Assistants, Manager, Broker's Assistants and Lead Broker(s) · About Acrisure: · Acrisure is a global Fintech leader that combines the best of humans and high ...
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Clerical Assistant
5 days ago
Acrisure Stockton, United StatesJob Description · Job Summary: · Under the direction of the manager and lead, assigned Lead Broker(s), and other assigned supervisor perform a variety of responsible duties related to the solicitation and placement of insurance policies for M.J. Hall's sub-producers. This is an h ...
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Service Advisor
6 days ago
Martin Automotive Group Antioch, United StatesMartin Automotive Group is searching for a Service Advisor to join our team at our Hyundai of Hickory Hollow location We believe our continued success and future growth is attributed to our employees. · Responsibilities: · * Greet customers promptly · * Obtain customer and vehicl ...
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Commercial Support Associate
4 days ago
Acrisure Stockton, United StatesJob Description · Immediate Supervisor: Manager - Broker's Assistants · This role is responsible to the Manager - Broker's Assistants, Manager, Broker's Assistants and Lead Broker(s) · About Acrisure: · Acrisure is a global Fintech leader that combines the best of humans and high ...
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Bilingual Spanish HR Coordinator
2 days ago
HNW Building Maintenance Services Stockton, United StatesThe **Human Resources Coordinator** assists with the administration of the day-to-day operations of the Human Resources department. This position assists or carries out responsibilities in all of the following functional areas: departmental development, HRIS, employee relations, ...
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Service Advisor
6 days ago
Tracy Toyota Tracy, United StatesJob Title: Service Advisor · Department: Service · Reports to: Service Manager · Position Summary: The service advisor is responsible for scheduling service work in the service department and for selling additional services to customers. The service advisor is responsible for the ...
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Service Advisor
6 days ago
Tracy Toyota Tracy, United StatesJob Title: Service Advisor · Department: Service · Reports to: Service Manager · Position Summary: The service advisor is responsible for scheduling service work in the service department and for selling additional services to customers. The service advisor is responsible for ...
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Service Advisor
1 week ago
Central Valley Volkswagen Hyundai Modesto, United StatesAs a Service Advisor, you will own our customer's experience in the service lane. · You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. · From greeting vehicle owners on t ...
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Service Advisor
1 week ago
Tracy Toyota Tracy, United StatesJob Description · Job DescriptionJob Title: Service Advisor · Department: Service · Reports to: Service Manager · Position Summary: The service advisor is responsible for scheduling service work in the service department and for selling additional services to customers. The servi ...
Automotive Service Advisor - Stockton, United States - Mataga Cadillac Buick GMC
Description
Job Description
Job DescriptionQualifications
Other
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Physical Requirements
Surroundings
spend time indoors in air-conditioned areas.
Sitting
on a regular basis
Standing
on a regular basis
Walking
on a regular basis
Bending, twisting and/or stooping
on a regular basis
Kneeling and/or Squatting
on a regular basis
Lifting
over 50 lbs
infrequently
Reaching and/or lifting overhead
on a regular basis
Climbing
stairs
Repetitive hand/finger movement
on a regular basis
Grasping/grabbing with hands
on a regular basis
Pushing and Pulling
on a regular basis
Expectations
General Expectations
Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company's business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company's non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.
Job-Specific Expectations
Determine costs and completion date. Communicate expected repair time to customer.
Analyze progress to maximize efficiency and maintain high quality of repairs.
Delegate jobs to technicians as appropriate considering skill level. Effectively utilize current resources.
Prior to the start of a repair job, ascertain the correct part numbers on repair orders and help the parts department pull and post the appropriate parts.
Diagnose problems correctly and accurately describe those problems on the repair order.
Together with the service department manager work to establish and maintain an effective and proficient service department with excellent customer satisfaction.
Be available to aid technicians as appropriate if they have having trouble completing service work.
Produce accurate estimates for wreck and internal repairs.
Provide cashier transactions when needed.
Adhere to procedures for timely and proficient dealing of warranty items such as correct storage and labeling.
Become familiar and proficient with all phases of the computer system needed for parts and service management, developing and maintaining the skills required.
Start and finalize repair orders for warranty, customer paid, and internal repair.
Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
Be polite and friendly and greet customers promptly.
Conduct telephone transactions courteously, and quickly.
Provide excellent customer service for all customers whether external and internal.
Sell supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle.
Notify customers promptly regarding any delays, changes, or additional work that is required.
When repeat repairs are presented, give special attention as needed to make sure the issue is corrected.
Do not make commitments to customers that cannot be met, or are not likely to be met. Communicate with customers to keep expectation levels appropriate.
