Consumer Loan Service Delivery Representative I - Riverside, United States - SchoolsFirst FCU

SchoolsFirst FCU

Verified Company

Riverside, United States

1 day ago

Posted by:

Mark Lane

beBee recruiter

Description

We're always looking for diverse, talented, service-oriented people to join our exceptional team.

Consumer Loan Service Delivery Representative I

Pay Range:
$ $26.31

Scheduled Weekly Hours:
25

What You'll Be Doing

Deliver World Class Personal Member Service in a caring, enthusiastic, professional and efficient manner, while contributing to Consumer Lending goals on accuracy and service quality.
Prepare loans for funding, ensuring all documents and funding terms are correct and forms (if applicable) are properly signed.
Communicate all consumer loan decisions (approvals and denials) to Members, advise them of all requirements necessary for loan approvals.
Has a working knowledge of consumer lending product and services including DMV and insurance products to effectively refer Members to the appropriate area. Identify needs and make recommendations for Members requests.
Advocate for Members and be willing to escalate calls as appropriate and solicit help as needed from other departments.
Maintain confidentiality of credit union and Member records.
May communicate with Members using electronic correspondence.
Provide consultative services to Members regarding credit union products and services by assessing the Member's needs and addressing their concerns.

Additional Job Functions

Performs other duties as assigned
Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions

Qualifications

High School Diploma or GED required

- less than 1 year previous experience in sales, customer service, or banking required

Knowledge, Skills, and Abilities

Concentrates on caller
Basic consumer lending product and service knowledge
Listens without interrupting
Asks questions to clarify and verify information
Recaps transaction to ensure understanding
Identifies essential information
Enters information efficiently
Displays expected level of accuracy
Summarizes transaction clearly and concisely
Excellent oral and written communication skills

SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring
SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion.

SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.

This organization participates in E-Verify.