Recovery Representative I - Tustin, United States - SchoolsFirst FCU

SchoolsFirst FCU

Verified Company

Tustin, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

We're always looking for diverse, talented, service-oriented people to join our exceptional team.

Recovery Representative I

Pay Range:
$ $32.88

Scheduled Weekly Hours:
40

What You'll Be Doing

Responsible for collecting on chargedoff loans made by the Credit Union. Provide direct assistance to our Members by working with them to identify the true cause of nonpayment in order to provide personalized options.
Essential Job Functions
Work on chargedoff loans through inbound/outbound calls, written and electronic correspondence, and other approved methods.
Responsible for working specialized queues for defaulted repayment plans
Work with our Members and 3rd parties to set up repayment plans, negotiate settlements, reestablish Membership services, and perform account maintenance in order to accurately reflect the approved arrangements.
Review chargedoff loans for possible collection agency placement. Partner with team and management to refer accounts for litigation review.
Assist management and team with miscellaneous projects and reporting including 1099C tax form filings, monthly audits, and collection agency placements
Additional Job Functions
Performs other duties as assigned
Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions

Additional Skills

Excellent verbal and written skills
Conflict resolution and negotiation skills
Active listening skills
Experience with inbound/outbound phone system preferred
Intermediate computer and typing skills
Basic skip tracing skills
Education/Years of Experience/Certifications
High School Diploma required
Minimum of 2 years of previous related experience required
Previous financial institution or credit union experience preferred
Knowledge FDCPA, TCPA and SCRA
SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring

SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion.

SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.

This organization participates in E-Verify.