-
Front Desk Agent
1 week ago
Expedite Technology Solutions Santa Clara, United StatesThey will not be answering or making phone calls, but greeting people checking them in and getting them where they need to go · - Provides support for reception and guest services, mail services, phone, meeting rooms and location services. · - Greets and announces clients, applic ...
-
Front Desk Agent/night Auditor
1 week ago
AC Santa Clara Santa Clara, United StatesJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
4 days ago
Residence Inn Silicon Valley I Sunnyvale, United States Part time: · Our team is looking to add an upbeat **Front Desk Agent (part-time) **to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstand ...
-
Front Desk Agent
5 days ago
Shashi Hotel Mountain View, United States**Perks**: · Bonus Plan · **GALLERY HOST/HOSTESS** · Shashi Group, LLC is a hotel ownership, development, and management company with active properties in the San Francisco Bay Area and plans to further expand its geographic reach. With 5 distinctive properties, both branded and ...
-
Computer scientist as IT service desk agent
1 week ago
Horizon Dynamics Hillview, United StatesPosition Available at · TÜV NORD Service GmbH & Co. KG · Contract Type · Permanent Employment · What You Will Do · You will provide internal IT support to employees of the TÜV NORD GROUP (national and international) for any IT-related issues and be responsible for maintaining and ...
-
Front Desk Agent
6 days ago
el PRADO Hotel Palo Alto, United StatesEl Prado Hotel -Downtown Palo Alto · 520 Cowper Street, Palo Alto CA · Job Title**:Front Desk Agent** · Payrate**:$22.00/ per hour** · Preferred Experience: · - Hotel Front Desk 1 year · - Customer Service 1-2 years · **Overview**: · The Front Desk Agent is responsible for assist ...
-
Front Desk Agent
1 week ago
el PRADO Hotel Palo Alto, United Statesel Prado Hotel -Downtown Palo Alto · 520 Cowper Street, Palo Alto CA · Job Title**:Part-Time Front Desk Agent** · Payrate**:$22.00/ per hour** · Preferred Experience: · - Hotel Front Desk 1 year · - Customer Service 1-2 years · You must be comfortable with a schedule and hours th ...
-
Front Desk Agent
4 days ago
el PRADO Hotel Palo Alto, United StatesEl Prado Hotel -Downtown Palo Alto · 520 Cowper Street, Palo Alto CA · Job Title**:Front Desk Agent** · Payrate**:$ $24.00 / per hour** · Preferred Experience: · - Hotel Front Desk 1 year · - Customer Service 1-2 years · **Overview**: · The Front Desk Agent is responsible for ass ...
-
Front Desk Agent
1 week ago
Marriott Hotels & Resorts San Jose, United StatesCompensation: $19.00 per hour. Shashi Group, LLC is a hotel ownership, development, and management company with active properties in the San Francisco Bay Area and plans to further expand its geographic reach. At Shashi Group, were culture focused. Agent, Front Desk ...
-
Front Desk Agent
1 week ago
Marriott International Inc San Jose, United StatesJob Number · Job Category Rooms & Guest Services Operations · Location Aloft San Jose Cupertino, 4241 Moorpark Avenue, San Jose, California, United States VIEW ON MAP · Schedule Part-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · Additional Inf ...
-
Front Desk Agent
1 week ago
Marriott San Jose, United StatesJob Number · Job Category Rooms & Guest Services Operations · Location Aloft San Jose Cupertino, 4241 Moorpark Avenue, San Jose, California, United States · Schedule Part-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · Additional Information: This hot ...
-
Front Desk Agent
1 week ago
Sonesta International Hotels Corporation San Jose, United StatesJob Description Summary · The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. T ...
-
Front Desk Agent
1 week ago
Aimbridge Hospitality San Jose, United StatesFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...
-
Front Desk Agent
1 week ago
Marriott International Inc San Jose, United StatesJob Number · Job Category Rooms & Guest Services Operations · Location Aloft San Jose Cupertino, 4241 Moorpark Avenue, San Jose, California, United States VIEW ON MAP · Schedule Part-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · Additional Inf ...
-
Front Desk Agent
3 days ago
Marriott International Inc San Jose, United StatesJob Description · Additional Information: This hotel is owned and operated by an independent franchisee, Shashi Corporation. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's em ...
-
Front Desk Agent
1 week ago
Huntington Hotel San Jose, United States**Position Title:** Guest Services Associate · **Immediate Supervisors Title:** Front Office Supervisor · **Overall Responsibilities** · Greet and welcome guest. · Assign rooms and keys. · Keep track of daily scheduled functions and their locations. · Manage all daily arriv ...
-
Front Desk Agent
1 week ago
Grand Bay Hotel San Francisco Redwood City, United States**Description**: · A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. · **What will I be doing?** · As a Guest Services A ...
-
Front Desk Agent
3 weeks ago
Aloft San Jose Cupertino San Jose, United States Part timeShashi Group, LLC is a hotel ownership, development, and management company with active properties in the San Francisco Bay Area and plans to further expand its geographic reach. At Shashi Group, we're culture focused. We believe in empowering each team member to continue to grow ...
-
Front Desk Agent
1 week ago
Grand Bay Hotel, San Francisco Redwood City, United StatesA Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. · **What will I be doing?** · As a Guest Services Agent, you would be ...
-
Front Desk Agent
1 week ago
Howard Johnson Inn Santa Cruz, United StatesJob Overview: · **Duties**: · - Greet and assist visitors in a professional and friendly manner · - Answer and direct phone calls promptly · - Manage reservations and check-ins for guests · - Handle inquiries and provide accurate information about the organization · - Maintain a ...
Front Desk Agent - San Jose, United States - Huntington Hotel
Description
**Position Title:** Guest Services Associate
**Immediate Supervisors Title:** Front Office Supervisor
**Overall Responsibilities**
Greet and welcome guest.
Assign rooms and keys.
Keep track of daily scheduled functions and their locations.
Manage all daily arrivals and departures, including groups.
Prepare guest folio and collect payment for visit.
Follow banking-out and shift closing procedures.
Maintain safe and clean work areas.
Provide accurate, descriptive hotel information to guests and callers including hours of operation, guestroom features and locations, all services and amenities provided, and local area information.
Provide suggestions for places to visit, eat, and shop as well directionsand maps.
Handle mail, messages, guestroom messages, and faxes per prescribed procedure.
Arrange transportation.
Carry out specified duties in the event of emergencies.
Answer phones promptly in a polite and professional manner using the standard phraseology.
Route incoming calls to the appropriate department, guestroom,meeting room, or other facility.
Handle wake-up calls and ensure timely delivery by following standard procedure.
Assist guests with function of all guestroom features.
Log and track all guest complaints.
Promptly communicate all requests to appropriate departments.
Assist in solving billing discrepancies.
Handle monetary transactions per prescribed procedure.
Utilize property management system and all other required technology to carry out daily responsibilities.
Advise guests and callers of current rates and promotions.
Show guestrooms and meeting space to prospective guests as needed.
All other duties as assigned
**Education, Knowledge and Skills:**
High School diploma or G.E.D. certificate
Customer service background
Hotel Front Desk experience preferred
**Essential Functions**
Language skills: Have the ability to read and interpret documents such as safety rules (i.e., Lockout Tagout, JSAs), safety awareness information (MSDS), operation and maintenance instructions, and procedure manuals. Ability to keep logs and to speak effectively to customers and associates.
The hotel functions seven days a week, 24 hours a day. Applicant must have the flexibility to work a shift other than the one they are assigned dependent on business demand. Further, business demand and weather determines the amount of hours that are worked. Some weeks may be scheduled at less than 40 hours and other weeks at more than 40 hours.
Use aggressive hospitality skills, which include:
Smile and Greet every Guest
Speak to the guest in a warm, friendly and courteous manner
Display genuine and enthusiastic interest in the guest, pay complete attention
Anticipate guest needs and be flexible in responding to them
Be knowledgeable about your job
LEARN to take ownership of guest problems and resolve them
Report to work station at your scheduled time, being prepared to commence all assigned duties.
Perform all job requests assigned by management in which the associate is capable.
Maintain a well groomed, professional appearance and attitude at all times.
Acknowledge guests immediately with a smile and greeting. Use the guests name at least once in an interaction and practice the principles of Aggressive Hospitality.
Anticipate guest needs and offer assistance.
Always use guest name. Listen intently to each guest, focusing directly on them during each interaction.
Company : Huntington Hotels
Position : Front Desk Agent
Status : Full Time
Shift : First (Day), Second (Afternoon)
Req # :
Date Posted : November 03, 2021
Location : 10 Skyport Dr, San Jose, US, CA, 95110
Job Category : Hourly