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    Service Manager - Knoxville, United States - Tire Discounters

    Tire Discounters
    Tire Discounters Knoxville, United States

    3 weeks ago

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    Description

    ** Service Manager**

    **Job Category****:** Management **Requisition Number****:** SERVI008275 Showing 1 location **Job Details**

    **Description**

    **General Description:**

    At Tire Discounters, we pride ourselves on doing the right thing, delivering excellent car care, and outstanding customer service. Our Service Managers are the neighborhoods trusted mechanic. Service Managers are responsible for developing, directing, and supervising a team of Service Technicians and Tire Technicians.

    Youll lead a team to perform the highest level of quality of maintenance and repair services as well as achieving outstanding Customer Service results. The Service Manager position reports to the General Manager.

    **Youll Lead the Shop:**

    You have exceptional communication skills. Above all, the Service Manager is held accountable for ensuring consistent and clear communication between the shop and the customers. You also have mechanic experience, a passion for quality and doing the right thing, and strong leadership skills.

    **What Our Service Managers Do:**

    Supervise Service Technician and Tire Technician staff; evaluate the performance, provide training, and assist in the hiring, discipline and termination

    Exercise strong, fair, and consistent leadership with all employees

    Monitor and manage the workflow in the bays and keep sales staff informed on wait times

    Enforce all safety policies ensuring all safety goggles are worn, proper clothing is worn and all employees are working in a safe and clean environment

    Ensure consistent enforcement of all Tire Discounters policies and procedures

    Meet or exceed Tire Discounters Performance Standards for quality and speed of service

    Ensure all diagnostic procedures are followed and appropriate recommendations are given

    Enforce with all employees that the customer is our highest priority so that our integrity will never be questioned

    Ensure every vehicle has been inspected for needed services

    Ensure customers are satisfied with the services performed

    Partner with sales staff as needed to assist customers and help with other tasks as needed

    Maintain cleanliness and care of every customer vehicle

    Assist in the shop when needed.

    **Health & Wellness Benefits**

    Medical Coverage (three plan options to choose from)

    Dental Coverage

    Vision Coverage

    Wellness Program (including incentives)

    Employer Paid $15K Employee Life/AD&D Coverage

    Voluntary Life/AD&D Coverage (for yourself, spouse and child(ren))

    Voluntary Short Term and Long Term Disability Coverage

    Voluntary Group Accident and Critical Illness Coverage

    401(k) Retirement Savings Plan (includes company match)

    Employee Assistance Program (EAP)

    Personal Assistant for Health Related Appointments and Questions (Heath Joy)

    24/7 Free Teledoc

    **Investing in Your Future**

    Paid Training at Tire Discounters University and in a digital learning platform

    Paid ASE Certification

    Company Tool Program

    **Pay & Recognition**

    Paid Weekly

    Bonus, SPIFF, or Commission at All Store Levels

    High Bonus Potential with High Car Count

    Recognition Awards, Events, and Trips

    Employee Discounts and Perks

    Employee Referral Program

    **Work/Life Balance**

    5 Day Work Week

    Closed Sundays

    Paid Personal Days + Paid Holidays (Closed: New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, and Christmas Day)

    **Service Manager Requirements:**

    Previous mechanic experience, or experience working in automotive service and repair

    Proven history of successful management/supervisory experience

    Strong telephone, verbal and written communication skills

    A.S.E. Certifications preferred but not required

    Valid in state motor vehicle license

    Ability to work Saturdays

    Working conditions are considered acceptable, but occasionally involve exposure to mechanical hazards and outside weather conditions

    Authorized to work in the USA and at least 18 years of age

    Founded in 1976 in Cincinnati, Ohio, Tire Discounters is the nations largest, 100% family owned and operated independent tire provider and is recognized as Tire Dealer of the Year, a national industry designation. The company is growing rapidly and leads the way in providing unique and innovative customer benefits designed to make tires last longer and maximize the overall performance of a vehicle. Tire Discounters ASE-certified technicians provide routine automotive repair and factory scheduled maintenance.

    The company has more than 400,000 tires in stock available for installation, most for same-day installation. Tire Discounters currently employs more than 1,400 people in over 140 locations in Ohio, Kentucky, Indiana, Tennessee, Georgia, and Alabama.

    Tire Discounters also owns three distribution centers, located in Sharonville, Ohio, La Vergne, Tennessee and Athens, Georgia. The companys headquarters are in downtown Cincinnati, Ohio.

    Qualified candidates may call our Career Hotline at for more information about this position or other career opportunities with Tire Discounters.

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

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