Customer Service Representative - Copperas Cove, United States - GC Services

GC Services Copperas Cove, United States

2 weeks ago

Description

Overview

InteLogix is seeking a Customer Service Representative to join our organization.

In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience.

The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused mindset.

Who we are:

At InteLogix, we know that with the right support, people and clients have the power to progress in incredible ways.

For over 65 years, InteLogix has been trusted by a diverse portfolio of clients to provide a full suite of contact center solutions.

With over 7,000 employees throughout the Americas and the Philippines, we make lives better; we engage, listen, and resolve consumer concerns and obligations with empathy and innovation.

What's the role about?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

Are you energetic, enthusiastic with an engaging personality?

Are you driven to deliver effective results while providing excellent customer service?

Do you have extraordinary communication skills?

What's in it for YOU?

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Full-time, non-seasonal

Career Advancement

Early access to earned wages via PayActiv

Access up to 50% of earned wages (capped at $500 per pay period)

Salary Range:
Up to $16.00/hour

Responsibilities

Serve as the primary point of contact for customers via phone

Make outbound financial collection calls in addition to incoming calls from customers in an effort to persuade customers to make payments on past due accounts

Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions

Maintain a thorough understanding of products, services and policies to effectively assist customers

Accurately document customer interactions and transactions across all tools/platforms

Collaborate with other departments to resolve customer issues and escalate complex problems as necessary

Strive to exceed customer satisfaction goals and performance metrics

Continuously seek opportunities to improve the customer experience and streamline processes

Stay updated on product knowledge and industry trends to better assist customers

Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

Monday - Friday: 7 a.m. to 8 p.m.

Rotating Saturday Shift: 10 a.m. to 3 p.m.

Qualifications

What We Look for in a Candidate:
Must be 18 years of age or older

High School Diploma or equivalent

Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions

Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone

Typing Assessment required

Superb attendance, so you can be there when our customers need us

All job offers are contingent upon completion of drug screen and background checks.

Position Category Administrative/Clerical

Job Location US-TX-Copperas Cove

Minimum Pay Rate USD $12.00/Hr.

Max USD $16.00/Hr.

Financial Services Representative

5 days ago

Alan Cox - State Farm Agent Killeen, United States

**Position Overview**: · Do you have aspirations to run your own business? If so, you may want to consider working in the office of Alan Cox - State Farm Agent. As a member of our agency team, you have an opportunity to experience first-hand what it takes to be a State Farm Agent ...
Customer Service Representative

3 weeks ago

GC Services Copperas Cove, United States

Inte. Logix is seeking a Customer Service Representative to join our organization. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate Customer Service Representati ...
customer service representative

3 weeks ago

Family Dollar Copperas Cove, United States

Family Dollar - 202 N 1ST ST [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash reg ...
Customer Service Representative

1 week ago

Uptown Liquor Jarrell, United States

Job Summary: · Uptown liquor is looking for people with good customer service, and able to help customers and stock shelf's. must be over 21+ to work. · **Job Types**: Full-time, Part-time · Pay: $ $16.00 per hour · Expected hours: per week · Shift: · - Evening shift · - Morning ...
Customer Service Representative

2 weeks ago

City of Copperas Cove Copperas Cove, United States

PLEASE WHITELIST ALL EMAILS FROM NO-.COM AS STATUS UPDATES FOR POSITIONS ARE SENT DIRECTLY FROM THIS EMAIL. · General Purpose: · Performs routine and semi-complex clerical, administrative, customer service and data processing work as necessary to maintain accurate and accessible ...
Customer Service Representative

1 week ago

City of Copperas Cove Copperas Cove, United States

PLEASE WHITELIST ALL EMAILS FROM NO-.COM AS STATUS UPDATES FOR POSITIONS ARE SENT DIRECTLY FROM THIS EMAIL. · General Purpose: · Performs routine and semi-complex clerical, administrative, customer service and data processing work as necessary to maintain accurate and accessibl ...
Customer Service Representative

2 weeks ago

City of Copperas Cove Copperas Cove, United States

PLEASE WHITELIST ALL EMAILS FROM AS STATUS UPDATES FOR POSITIONS ARE SENT DIRECTLY FROM THIS EMAIL. · General Purpose: · Performs routine and semi-complex clerical, administrative, customer service and data processing work as necessary to maintain accurate and accessible records ...
Customer Service Representative

3 weeks ago

Intelogix Corporation Copperas Cove, United States

Overview: · InteLogix is seeking a Customer Service Representative to join our organization. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellen ...
Customer Service Representative

3 weeks ago

Intelogix Corporation Copperas Cove, United States

Overview: · InteLogix is seeking a Customer Service Representative to join our organization. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellen ...
Customer Service Representative

1 week ago

City of Copperas Cove Copperas Cove, United States

Job Description · Job DescriptionPLEASE WHITELIST ALL EMAILS FROM NO-.COM AS STATUS UPDATES FOR POSITIONS ARE SENT DIRECTLY FROM THIS EMAIL. · General Purpose: · Performs routine and semi-complex clerical, administrative, customer service and data processing work as necessary to ...
Customer service representative

3 days ago

Oceanic Ventures Jarrell, TX, United States Freelance

To strengthen our team in Remscheid, we are currently looking for **Customer Service Representatives (m/f/d) - no prior experience required**. · Don't have any experience as a customer service representative? No problem We provide comprehensive training and offer opportunities fo ...
Bilingual (English/Spanish) Customer Service Representative - (Onsite)

2 weeks ago

GC Services Copperas Cove, United States

Overview · InteLogix is seeking a Bilingual (English/Spanish) Customer Service Representative to join our organization. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal ca ...
customer service representative

2 weeks ago

Family Dollar Kempner, United States

Family Dollar EAST US HWY 190 [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash re ...
Bilingual (English/Spanish) Customer Service Representative - (Onsite)

3 weeks ago

Intelogix Corporation Copperas Cove, United States

Overview: · InteLogix is seeking a Bilingual (English/Spanish) Customer Service Representative to join our organization. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal ...
Bilingual (English/Spanish) Customer Service Representative - (Onsite)

3 weeks ago

Intelogix Corporation Copperas Cove, United States

Overview: · InteLogix is seeking a Bilingual (English/Spanish) Customer Service Representative to join our organization. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal ...
Customer Service Representative

4 weeks ago

Circle K Killeen, United States

Circle K Trimmier Rd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel c ...
Customer Service Representative

3 weeks ago

U-Haul Killeen, United States

**job category research study** · We want to make job hunting easier by updating the structure of job titles and categories to improve upon the job search experience. Please participate in a brief drag-and-drop activity to let us know how you recognize and relate to general job ...
customer service representative

2 weeks ago

Family Dollar Killeen, United States

Family Dollar DESERT WILLOW DR [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash r ...
Customer Service Representative

1 week ago

Spherion Killeen, United States TEMPORARY

Spherion Temple is looking for a detail-oriented and customer-focused individual to join our client's team in Killeen as a Customer Service Representative. If you thrive in a multi-tasking work environment and have a passion for helping others and have experience in a call center ...
Customer Service Representative

1 week ago

Joaquin Carrasquillo - State Farm Agent Killeen, United States

Job Description · Job DescriptionPosition OverviewLooking for a part-time job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's office. · ResponsibilitiesEstablish customer relationships and follow up with customers, as needed ...