- Taking care of guests, from leading the check-in/check-out process, to billing, confirming contact information, and fielding questions throughout a hotel stay
- Being a savvy guide that's ready to share a wealth of information on the hotel, amenities, and neighborhood.
- Communicating in a friendly, positive way to create a warm environment amongst colleagues and a great experience for guests.
- Building memorable relationships with hotel guests in line with our service standards
- Bringing personality and clarity to the registration process and guest arrivals as well as check-out, listening to guest feedback, and settling folios.
- Fielding phone calls, emails, and other guest inquiries in a timely, friendly, and trusty manner.
- Inputting guest information and payments into hotel software systems, such as Opera.
- Collaborating with the sales and operations teams to ensure a smooth experience for all guests.
- Proactively identifying guest needs and finding ways to surprise and delight patrons so they become repeat customers.
- Maintaining a keen eye for detail, whether it be a book out of place or a guest that needs assistance.
- Politely enforcing established policies and procedures.
- Effectively communicating guest requests or issues to the Front Desk Manager, Housekeeping, or Engineering, Conducting walkthroughs for safety, security, and overall cleanliness.
- Performing safety duties and adhering to predetermined protocols in the event of an emergency situation.
- Lending a hand as required by other departments to ensure a safe, smooth operation that's enjoyable for guests and fellow coworkers.
- Must possess a positive attitude.
- Must be energetic and outgoing.
- Must be service oriented.
- Must be a team player.
- Must be able to multi-task.
- Must possess excellent interpersonal, analytical, and organizational skills.
- Must have knowledge of basic arithmetic.
- Must have the ability to input data and access information on the computer.
- Must be able to work a flexible schedule and shifts – weekends & holidays as needed.
- Flexible schedule- must be available to work a variety of shifts.
- Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel setting.
- Fluency in English both verbally and non-verbally.
- Provide legible communication and directions.
- Ability to input and access information in the property management system/computers/point of sales system.
- Ability to perform job functions with attention to detail, speed and accuracy.
- Ability to prioritize and organize.
- Be a clear thinker, remaining calm and resolving problems using good judgment.
- Follow directions thoroughly.
- Understand guest's service needs.
- Work cohesively with co-workers as part of a team.
- Work with minimal supervision.
- Maintain confidentiality of guest information and pertinent hotel data.
- Must be able to stand for long periods of time.
- Must be able to push, pull or lift up to 25 lbs.
- Requires mobility and prolonged standing, walking, bending and lifting up to 30 lbs.
- Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel setting.
- A competitive compensation package including medical, dental, vision, and life insurance.
- 401(k) retirement plan (future you will love this one)
- Paid time off, holiday pay, and sick pay when you're under the weather.
- Career advancement in an organization committed to helping star employees thrive.
- There's also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
- Professional development that sets you up for success across multiple hospitality career paths.
- A collaborative work environment where your creative ideas can come to fruition.
- Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come)
- Hands-on training with a nimble team.
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Front Desk Agent - Portland, United States - Hotel Grand Stark
Description
MORE ABOUT US:
Palisociety is a fully integrated hospitality company that develops and operates unique hotels and residences across the country. In addition to our independent collection of hotels, we also operate Palihouses, Palihotels, and ARRIVE by Palisociety. We strive to delight and inspire our guests and local community by creating one-of-a-kind neighborhood-centric places filled with interesting people, friendly staff, and trusty service.
We're a family business founded in Los Angeles by CEO Avi Brosh in 1998. As we continue to grow and develop new hotels and restaurants, we're always looking for spirited, hardworking, passionate people that can join our team and grow with us
FRONT DESK AGENT | HOTEL GRAND STARK | $500 sign on bonus
(must successfully complete the 90 day introductory period to receive the sign on bonus)
POSITION PROFILE:
We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a crucial role in providing a memorable guest experience.
ABOUT HOTEL GRAND STARK:
Located within Portland's vibrant Central Eastside, Hotel Grand Stark embodies the independent spirit of the Pacific Northwest. Featuring 57 bespoke King, Queen and Double-bedded guest rooms, a restaurant, bar and welcoming Lobby with separate Study Hall, the entire hotel has been designed to pay homage to the neighborhood's rich history and encourages communal and inclusive spaces for travelers and locals alike. If you're passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at Hotel Grand Stark.
THE TASK AT HAND:
WHAT WE'RE LOOKING FOR:
WHAT'S IN IT FOR YOU:
Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.
For more information, visit or follow @palisociety
For more information, visit or follow @lepetitpali
For more information, visit or follow @arrivehotels
We are an E-Verify Employer/Somos un empleador de E-Verify.
