- Demonstrate leadership in day-to-day management of the Service Technicians under their direction.
- Assign and schedule jobs and work areas to Service Technicians according to their skills and knowledge.
- Coach, mentor, and communicate job expectations to service department team members.
- Lead and take ownership of management responsibility relating to hiring, performance management and overall people management with assigned Service Technicians.
- Effectively utilize the service scheduling and Ewalk tools to properly manage the flow of the work order process to completion. (customer, internal and warranty)
- Follow and understand all of our manufacturer partner's guidelines, processes and expectations.
- Review and approve the daily timecards for employees.
- Proactively seek customer feedback, anticipate problems and respond promptly.
- Respond and follow up with employee issues and/or concerns.
- Review and process all repair work orders for accuracy and completeness concerning parts, materials, labor, and approve the release of equipment for delivery to the customer.
- Assist and support all aspects of the service department in support of the responsibilities of the Service Operations Manager.
- Responsible for facilitating proper annual employee reviews, 1:1 meetings and quarterly Career Path Level (CPL) meetings.
- Maintain technical and product knowledge on all equipment sold within the dealership's area of responsibility.
- Maintain and demonstrate the knowledge of the RDO Equipment Co. Service operations and procedures model.
- Effectively utilize company provided tools, i.e. Work Order Scheduler, Ewalk, Precise, DTAC, Service Advisor, Service Advisor Remote etc.
- Handle warranty claims, including computation of charges, partner with the Central Warranty Department on the submission and follow-up of all warranty claims.
- Ensure that appropriate communications take place throughout the location/s by facilitating/participating in monthly open-book meetings, conducting regular team meetings, encouraging an open-door policy, and proactively seeking feedback from team members.
- Foster an engaged work environment within the location/s, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
- Lead and manage all business and/or department activities related to ensuring the customer experience is positive and that all team members are committed to creating solutions and long term relationships with customers.
- Ensure that the company/location reputation and image in the community is consistent with RDO Equipment Co. Core Values, and that business relationships with all stakeholders are not compromised.
- Manage the evaluation, allocation, and management of physical and financial resources and administer the hiring, development/training, management, evaluation, and effective assignment of people resources.
- Responsible for ensuring that sound and safe business practices and processes are implemented and are continuously improved to effectively and efficiently achieve ethical business objectives.
- Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
- Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
- Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
- Perform all other duties as assigned by management in a professional and efficient manner.
- Previous supervisory/management experience preferred
- Excellent customer service skills
- Excellent computer skills
- Technical knowledge
- Excellent time management, problem solving and organizational skills
- Excellent oral and written communication skills
- High school and/or technical s
-
Service Manager
1 day ago
Bishs Idaho Falls, United StatesBishs RV is the largest family-owned RV dealer in the Rockies and the Mid-West. We are dedicated to providing quality products and services that exceed the expectations of our customers, and to creating an atmosphere where our customers can enjoy a positive experience as friends ...
-
Service Manager
2 weeks ago
H&E Equipment Services Idaho Falls, United StatesJob Title: · Service Manager - *New Location* - Idaho Falls, ID · Job Requisition: · R0016238 · Job Description: · H&E Equipment Services has an immediate opening for a Service Manager. The Service Manager leads all service operations including customer relations, P&L budgeting f ...
-
Service Manager
1 day ago
Idaho State Job Bank Idaho Falls, United StatesService Manager - New Location - Idaho Falls, ID at H&E Equipment Services, Inc in Idaho Falls, Idaho, United States Job Description Job Title: Service Manager - New Location - Idaho Falls, ID Job Requisition: R Job Description: H&E Equipment Services?has an immediate opening for ...
-
Service Operations Manager
1 day ago
Idaho State Job Bank Idaho Falls, United StatesService Operations Manager at RDO Equipment in Idaho Falls, Idaho, United States Job Description Description This role will provide leadership in recruiting, hiring, motivating, managing, and evaluating service team members. The Service Operations Manager will manage the overall ...
-
Heavy Equipment Service Manager
2 weeks ago
RDO Equipment Company Idaho Falls, United StatesThis individual will provide leadership in motivating, managing, and evaluating Service Technicians. The Service Manager will efficiently coordinate, schedule, and manage Service Technician's time, while maintaining the work order process. This role Service Manager, Service Techn ...
-
Manager, Mission Service Acquisitions
1 week ago
Idaho National Laboratory Idaho Falls, United StatesJob Description · Idaho National Laboratory is hiring a Manager, Mission Service Acquisitions to work in our Business Management department. Our team works a 9x80 schedule located out of our Idaho Falls EROB facility with every other Friday off. You will be fully accountable to l ...
-
Service Manager
2 weeks ago
Cornerstone Recruiting Idaho Falls, United StatesWe are seeking an HVAC Service Manager to lead a team of employees to install, maintain, and repair the client's commercial HVAC systems. The HVAC Service Manager is responsible for collaborating with service and install technicians, dispatch workers, and other supervisors to ens ...
-
Content Management Services Team Lead
2 weeks ago
Idaho National Laboratory Idaho Falls, United StatesIdaho National Laboratory is hiring a Content Management Services Team Lead to work in our Information Technology department. Our team works a 9x80 schedule located out of our Research and Education Campus in Idaho Falls, Idaho with every other Friday off. Remote or Hybrid work o ...
-
Idaho State Job Bank Idaho Falls, United StatesManager Application Development and Database Services at Battelle Energy Alliance dba Idaho National Labora in Idaho Falls, Idaho, United States Job Description Preferred Candidate Identified Idaho National Laboratory is hiring a Manager Application Development and Database Servi ...
-
Idaho State Job Bank Idaho Falls, United StatesSenior Quality Services Manager and Advisor at Battelle Energy Alliance dba Idaho National Labora in Idaho Falls, Idaho, United States Job Description Idaho National Laboratory is hiring a Senior Quality Services Manager to work in our Environment, Safety, Health & Quality depart ...
-
Customer Service Manager PT Nights/Weekends
3 weeks ago
Michaels Stores Idaho Falls, United StatesCustomer Service Manager PT Nights/Weekends page is loaded **Customer Service Manager PT Nights/Weekends** · **Customer Service Manager PT Nights/Weekends** · locationsIdaho Falls-2345 E 17th St Ste B time typePart time posted onPosted Today job requisition idR Store - IDAHO FA ...
-
BlueSky Innovations North Bonneville, United States · ASKLEPIOS As one of the largest private hospital operators in Germany, we see ourselves as companions to our patients - and as partners to our employees. We bring together what belongs together: closeness and progress, warmth and high standards, teamwork and appreciation, pe ...
-
HVAC Area Service Manager
2 weeks ago
Idaho State Job Bank Idaho Falls, United StatesHVAC Area Service Manager at CMS Nextech in Idaho Falls, Idaho, United States Job Description For nearly 30 years, KORE/Nextech and its employees have been driven to provide customers the best quality service and solutions in the commercial HVAC/R industry. KORE/Nextech has grown ...
-
Manager, Mission Service Acquisitions
2 weeks ago
Idaho National Laboratory Idaho Falls, United States Full time· Idaho National Laboratory is hiring a Manager, Mission Service Acquisitions to work in our Business Management department. Our team works a 9x80 schedule located out of our Idaho Falls EROB facility with every other Friday off. · You will be fully accountable to lead and manag ...
-
Chef inom fastighetsdrift/VVS-anlggning
2 weeks ago
Sandvik AB Idaho Falls, United States**Chef inom fastighetsdrift/VVS-anlggning** · Share Deadline: Mar 20 Country: Sweden Location: Gimo Job-ID: R Job category: Manufacturing P Sandvik Coromant r vi nyfikna, hngivna, personligt engagerade och vi tror p vrt fretag och dess vrderingar. Vr vertygelse r att kunskap utv ...
-
Part Time Day Surgery RN
3 weeks ago
Eastern Idaho Regional Medical Center Hillview, United States Part timeDescription · Hourly Wage Estimate: $ $44.25 / hour · Learn more about the benefits offered for this job. · The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, ho ...
-
Day Surgery PRN RN
4 weeks ago
Eastern Idaho Regional Medical Center Hillview, United StatesDescription · Hourly Wage Estimate: $ $44.25 / hour · Learn more about the benefits offered for this job. · The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, ho ...
-
PRN Wound Care RN
4 weeks ago
Eastern Idaho Regional Medical Center Hillview, United StatesDescription · Hourly Wage Estimate: $ $44.25 / hour · Learn more about the benefits offered for this job. · The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, ho ...
-
Part Time NICU RN
3 weeks ago
Eastern Idaho Regional Medical Center Idaho Falls, United States Part timeHourly Wage Estimate: $ $44.25 / hour · Learn more about the · benefits offered · for this job. · The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many year ...
-
Wound Care RN
3 weeks ago
Eastern Idaho Regional Medical Center Hillview, United StatesDescription · Hourly Wage Estimate: $ $44.25 / hour · Learn more about the benefits offered for this job. · The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, ho ...
Heavy Equipment Service Manager - Idaho Falls, United States - RDO Equipment Co.
Description
This individual will provide leadership in motivating, managing, and evaluating Service Technicians. The Service Manager will efficiently coordinate, schedule, and manage Service Technician's time, while maintaining the work order process. This role will also communicate with the customer in regards to quotes, job status, and scheduling. This management role will coordinate activities with other departments to best serve the needs of the customer and employees.Specific Duties Include:
Job Requirements: