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Fresno

    IT Specialist - Fresno, United States - Department Of The Treasury

    Department Of The Treasury
    Department Of The Treasury Fresno, United States

    2 weeks ago

    Department of the Treasury background
    Full time
    Description

    Summary



    Positions under this announcement are being filled using a Direct Hire Authority (DHA).

    Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.

    WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at



    Duties


    WHAT IS THE INFORMATION TECHNOLOGY (IT) DIVISION?

    A description of the business units can be found at:

    Vacancies will be filled in the following specialty areas: Information Technology

    The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

    • Manage large IRS-wide special projects that have a significant impact on the delivery of customer support services; e.g., infrastructure or work force relocation.
    • Represent the customer support office in planning for the installation and implementation of major new IRS-wide systems; e.g., upgrade to a new operating system; and lead efforts to define post-implementation support requirements.
    • Plan, implement, and manage major IRS-wide problem management systems designed to effectively recognize, report, track, and resolve problems; and evaluate the feasibility of adapting new methods to enhance customer satisfaction.
    • Provide advice and assistance to customers on a large local problem to troubleshoot complex problems; and provide support in a manner that minimizes interruptions in customers' ability to carry out critical business activities.
    • Lead the local implementation of a national project to evaluate and report on new tools and trends in the customer support field such as browser-based and speech-enabled customer support services; organize vendor demonstration sessions for other specialists; and recommend purchase of new tools to enhance the delivery of customer support services.
    • Develop national policy and provide expert advice on a myriad of technical issues considering the functionality, compatibility, utilization, and cost effectiveness of proposed and existing computer and telecommunication systems. Serve as the primary contact with vendors on major equipment installation, movement, maintenance, and acceptance testing of new, untried, equipment involving multiple sites. Prepare and maintain documentation involving development, monitoring, and evaluation of procurement and contract activities.
    • Review and/or prepare financial planning documents, budget allocation reports, and requisitions to acquire computer equipment, supplies, and support.
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