Bed and Breakfast Front Desk Host - Greenwich, United States - Stanton House Inn

Stanton House Inn Greenwich, United States

5 days ago

Description

Job Description

Front Desk Host

Have you ever wanted to make your dreams of running an Inn come true? Just like your favorite small town coffee drinking Innkeeper?

Well we did

Our elegantly charming 21 room bed and breakfast is looking to expand its team

This isn't your average "hotel job".

We aim to make our guests feel at home. Picture staying at your friend's house for the weekend and how they made you feel so welcome and looked after.

That's how we want our guests to feel If you love hosting people then this is the job for you.

*Working in a hotel is not a job requirement, though customer facing experience is.

Job responsibilities include:

Taking care of guests
Preparing/serving breakfast
Connecting with guests
Taking reservations
Preparing rooms for incoming guests
Inspecting rooms for cleanliness before and after a guest stay
Maintaining positive guest relationships
Communicating with guests via various channels such as text message, email, and over the phone
Respond to guest complaints in a timely and professional manner
Meeting sales goals

Requirements:

A strong customer service attitude that values the 5 skills of customer service:

Patience
Positivity
Clarity in communication
Empathy
Continuous Improvement

Excellent communication and organizational skills
Must have a flexible work schedule
Task-driven individual
Autonomous, self-starter
Reliable transportation
Punctual (Being on time is important)
Non-smoking at our non-smoking establishment
Ability to excel at a job that requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and ability to climb stairs and lift and carry up to 50 pounds

Who are we?

We are Stanton House Inn. A historical and boutique inn based in Greenwich, CT. Our goal is to see guests smile and leave here happier than when they arrived. In both big and small moments, our team continues to share the light and warmth of hospitality when the world needs it the most. Our calm, warm, and relaxing space seamlessly transitions to historical and interesting features. Above and beyond is where we start. We believe each individual deserves to be seen, heard, and cared for in a truly unique way, tailored to them. If you are ready to join our amazing boutique Inn then look no further.

Benefits:

401k employer match up to 5%
3 weeks paid time off over winter break
Possible monthly bonus of up to $300
Tips split with the team
Opportunity for professional development

It is important to note that the Inn is a historic house and is not ADA compliant. Therefore, the job requires the ability to climb stairs as there is no elevator.

For this position we're offering competitive pay, based on experience, and a range of excellent benefits. We also offer a great working environment. Here, you can work in a well respected and supportive location with a team that will help you grow professionally.

Stanton House Inn provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We're looking for someone who can hit the ground running and bring their experience into the business. So if this sounds like the type of role you're interested in and you want to find out more then get in touch.

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