Epic Application Analyst - New York, United States - Innovative Management Solution

Innovative Management Solution
Innovative Management Solution
Verified Company
New York, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Position:
Epic Technical Lead

Location:
Manhattan, NY/Hybrid with 3 days onsite.

Duration:
Full time

Minimum:

BA/BS Degree in Information Systems, Business, or a related area

Must be able to communicate and interact extremely well with all levels within the HSS organization

Must have strong interpersonal relationship skills

Must be a team player

Strong customer service orientation

Detail oriented


Responsibilities:

Oversee Epic Technical Support Team including assistance required for

System freezes

Chart locks

Monitoring of trends in performance

Monitoring/supervision of Hosting teams

Root Cause Analysis (RCA) follow-ups to verify process improvements

Browser + Network Whitelisting

Tickets/Escalations/Queue Management

Lead Epic System Updates, Client Packs, Release Authorizations

Develop, maintain, and manage processes and policies for Workstation and Printer Configuration

Assume the role of IT Lead for Downtime/Business Continuity (BCA):
BCA Strategy

BCA Audit/drills

BCA Monitoring (System Pulse/Kuiper)

Disaster recovery planning for Epic

Alternate/Backup Access + Emergency Public Access Gateway to Epic


Lead Epic Cyber Security Initiatives:
Aiding in quarterly Epic Security Audits

Facilitating the implementation of Epic security fixes

Oversee Help Desk + Epic Network Operations Center (NOC) process improvement and drills

Assume responsibility for Audits + Annual Benchmarking surveys


Preferred:

4+ years' experience in healthcare working directly for a healthcare organization

EPIC certified or experienced in one or more of the front-end modules

Knowledge and understanding of project management principles


Pay:
$140, $150,000.00 per year


Benefits:


  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift

Work setting:

  • Inperson

Experience:


  • Epic: 8 years (required)
  • Business continuity Access: 5 years (required)
  • Disaster recovery: 5 years (required)
  • Software troubleshooting: 6 years (required)
  • Root cause analysis: 2 years (required)
  • Technical support: 8 years (required)

License/Certification:

  • Epic Certification (required)

Ability to Commute:

  • New York, NY required)

Ability to Relocate:

  • New York, NY 10282: Relocate before starting work (required)

Work Location:
In person
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