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Service Manager Commercial Core - Redlands, United States - DEFENDERS
Description
Company Overview:
The next generation of ADT Commercial is here.
At Everon, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect.
When you're a part of Everon, you'll have the opportunity to be a part of that difference every day.With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth.
For more information, visit or follow us on LinkedIn.Duties:
Responsible for planning, implementing and managing the activities of the entire Service workforce.
Ensures the group meets company gross profit objectives through field productivity, scheduling, maximizing billings, and controlling costs.
Provides adequate supervision and personnel deployment and utilization and materials purchasing and coordination to ensure maximum profit potential.
Manages all indirect cost and expense below budget levels.
Accomplishes all work within client and company agreed parameters.
Provides timely and adequate sales support to ensure service field technicians are fully productive.
Responsible for preparing proposals for potential clients.
Sets realistic schedule for self and subordinates to ensure maximum utilization of resources and timely completion of tasks.
Direct coordinate activities of work force to generate sales at or above company standards.
Determines staffing requirements, interview, hire, develop and manage new employees, or oversee those personnel processes. Manage all employee annual performance reviews and month end performance reviews in a timely manner.
Prepares budget, manage revenues and expenses, drive new customer acquisitions, ensure great customer service and manage and prepare reports to document results.
Authorize all expenditures handled directly by the department in adherence to company policy.May engineer, plan, schedule, service, program and or install simple to complex fire alarms systems and/or programming panels.
Other duties as assigned.
Education/Certification:
4 year degree required. Master's Degree preferred.
Experience:
Skills/Requirements:
Knowledge and experience in organizational effectiveness and operations management.
Knowledge of financial and accounting principles and practices.
Experience with employee relations, talent management/engagement, team building, customer service, and interpersonal skills.
Superior management skills, excellent time management, planning, and forward-thinking skills.
Must demonstrate ability to work with and influence peers and management.
Expert familiarity with applicable codes (i.e. NFPA 25 and NFPA 72).
Available for travel, which may include nights and weekends to accommodate customer's schedule.
Physical requirements may include, but are not limited to:climbing up or down ladders, occasional lifting up to 50lbs, stairs, scaffolding, ramps and the like; remaining in a stationary position, often standing or sitting for prolonged periods; moving about to accomplish tasks or moving from one worksite to another; moving in different positions to accomplish tasks in various environments including tight and confined spaces; and general office duties including use of a computer.
Pay and Benefits Disclosure:
The salary range for this role is $66,034 - $132,068 and is based on experience and qualifications. Certain roles are eligible for annual bonus. These awards are allocated based on company and individual performance.
We offer employees access to healthcare benefits, a 401(k) plan and company match, short term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others.
Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.ADT Commercial is an Equal Opportunity/Affirmative Action employer.
We provide equal employment opportunities to applicants and existing employees and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religion, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding, and related medical conditions), mental or physical disability, medical condition, military and veteran status, or any other status or condition protected by law.
View the EEO poster here.View the Pay Transparency Nondiscrimination Provision here.
View the E-Verify Posting here.
ADT Commercial is committed to providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to and let us know your contact information and the nature of your request.
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