Interaction Management Coach - Edmeston, NY

The Interaction Management Coach is responsible for coaching internal and external employees on customer interactions with the primary focus on areas of opportunity to enhance our customers' experiences through voice email chat and other personal interactions. · Coching divisiona ...

The Interaction Management Coach is responsible for the coaching of internal and external employees on customer interactions with the primary focus on areas of opportunity to enhance our customers' experiences through voice, email, chat, and other personal interactions. · ...

The Leadership Coach (Hybrid) is responsible to utilize NYCM's leadership coaching model to: implement and engage in effective leadership coaching of Supervisors and Business Unit Managers alongside their leaders, helping to support new leaders and grow existing leaders. Coach le ...

The Leadership Coach (Hybrid) is responsible to utilize NYCM's leadership coaching model to implement and engage in effective leadership coaching of Supervisors and Business Unit Managers alongside their leaders, helping to support new leaders and grow existing leaders.Coach lead ...

The Assistant Customer Experience (CX) Division Manager is responsible for the overall management and execution of the long-term strategic direction of the CX division. · They direct the planning and development of the 3-5 year vision for CX. Along with the Business Unit Managers ...

The Assistant Customer Experience (CX) Division Manager is responsible for the overall management and execution of the long-term strategic direction of the CX division. · Assists the Division Manager to carry out the corporate strategic plans. · Develops, oversees, and manages di ...

The Operational Efficiency Business Unit Manager provides tactical leadership to the Operational Efficiency team of the Project Management division.This role is responsible for the daily operations of the business unit and for consistently executing the Operational Efficiency str ...

The Casualty Claims Division Manager is responsible for the overall management and execution of the long-term strategic direction of the Casualty Claims area of NYCM. · ...

The Casualty Claims Division Manager is responsible for the overall management and execution of the long-term strategic direction of the Casualty Claims area. · They direct the planning and development of the 3-5 year vision for Casualty. · ...

The Operations Supervisor will lead and supervise a team of workforce management, administration, quality assurance or production staff members.Achieve success using an in-depth understanding of call center operations and the phone system including the IVR, scheduling, forecastin ...

The Compensation and Benefits Business Unit Manager provides leadership in the areas of compensation, payroll, and benefits. · They are responsible for ensuring that compensation offerings are competitive with other companies. ...

+Job summary · The Compensation and Benefits Business Unit Manager provides leadership in the areas of compensation, payroll, and benefits.++Assists the Division Manager in carrying out the corporate strategic plans (KST), long-term goals, and short-term goals · Works with the Di ...

+ Plan and manage equitable claim file dispersion throughout territories to ensure effective capacity for staff members.+ Represent the interests of policyholders and NYCM on high visibility/exposure cases.+ Provide tactical leadership to the Business Unit within the Casualty Div ...

The Operations Supervisor will lead and supervise a team of workforce management, administration, quality assurance or production staff members. · Achieve success using an in-depth understanding of call center operations and the phone system including the IVR, scheduling, forecas ...

The Compensation and Benefits Business Unit Manager provides leadership in the areas of compensation, payroll, and benefits. · They are responsible for the daily operations of the business unit, including compensation policies and procedures; payroll policies, procedures and comp ...

The Compensation and Benefits Business Unit Manager provides leadership in the areas of compensation, payroll, and benefits. · They are responsible for the daily operations of the business unit, including compensation policies and procedures; payroll policies, procedures and comp ...

The Underwriting Support Supervisor will supervise and manage rater workflow. They will provide guidance and support to staff. · Manage assigned team, provide guidance, direction, and leadership. · Analyze the most effective utilization of available personnel. · ...

The Operational Efficiency Business Unit Manager provides tactical leadership to the Operational Efficiency team of the Project Management division. This role is responsible for the daily operations of the business unit and for consistently executing the Operational Efficiency st ...

The Assistant Customer Experience (CX) Division Manager is responsible for the overall management and execution of the long-term strategic direction of the CX division. They provide coaching for Business Unit Managers and direct the planning and development of the 3-5 year vision ...

The Operational Efficiency Business Unit Manager provides tactical leadership to the Operational Efficiency team of the Project Management division. This role is responsible for the daily operations of the business unit and for consistently executing the Operational Efficiency st ...