- Responsible for managing the day-to-day operations of a large-scale enterprise corporate infrastructure to ensure highly available up-time of business-critical hardware and software.
- Leads, develops, and implements an enterprise-wide instrumentation strategy to support real time observability, health checks, and remediations.
- Troubleshoots, isolates and diagnoses network/systems and production issues/problems, independent and/or in collaboration with cross-functional teams.
- Proactively monitors, analyzes alert information, initiates corrective actions to promptly isolate issues, restore service, implements changes, and provides analysis and consultation to appropriate teams.
- Owns, monitors, and remediates an extensive IT environment (databases, servers, voice, network, on-premises datacenter, Cloud infrastructure, and business critical applications).
- Owns, configures, manages, updates, and capacity plans (production, backup, and DR) physical and virtual environments; network connectivity; authentication
- Updates and manages tickets through resolution with other internal support teams.
- Performs Preventative Maintenance tasks and creates, maintains, updates Ops runbooks.
- Participates in the department budget planning process and manages the team's budget accordingly.
- Reviews and updates department procedures. Participates in the creation and revision of department policies.
- Analyzes trends from customer requests, recommends, and develops improvements to overall service levels or department processes to ensure high quality service delivery in every step. Drives support metrics by documenting end-user interactions.
- Manages workload using Jira, Zendesk, and/or other solutions used by the Company.
- Collaborates and cross train others in support needs
- Contributes to and encourages team to create knowledge base articles of problems and solutions
- 5+ Years' experience supporting large scale infrastructure
- 4+ years system administration and software support: VMware, VCenter, VMware Horizon; ESXI Host; Windows/Linux server technologies
- 3+ years' experience Network Technologies: TCPIP; Cisco Switch Stack; Layer 3 Routing
- Ability to work in a fast-paced work environment while solving complex problems.
- Flexible schedule to work after hours and weekends
- Ability to learn new Technologies as needed.
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Infrastructure Manager - Union, United States - SurePoint Technologies
Description
Job Summary
Manager of Infrastructure is a key role at the SurePoint to ensure overall operational success of the environment that supports our clients and employees. Your success is our success as we work in a collaborative environment where this role will own and lead the efforts to support the current environment and our go forward strategy.
Location: Candidates must be local to Cincinnati to work at our data centers
What You'll Do:
