- Accurately and efficiently diagnose and resolve problems related to the use of The Heritage Group technology resources and applications. This includes issues related to the use of desktops/laptops, software, peripheral devices, connectivity, VPN, and other concerns.
- Ability to work in a business unit location and be the main point of contact for users in that location. Locations rotate throughout Indianapolis based on need.
- Provide excellent customer service for each call, using verbiage that is appropriate and easily understood by non-technical clients.
- Ability to identify and resolve issues with end-user hardware, both corporate-provided and user-owned.
- Appropriate use of tools to log, track, escalate, research, resolve and close calls and incidents.
- Provide support for all IT-related projects and implementations.
- Flexibility to work non-standard business hours (e.g. not 8AM-5PM) to provide support to end users. To include an on-call rotation for nights and weekends.
- Organized and able to manage multiple work streams simultaneously.
- Ability to communicate effectively with end users and other IT support personnel.
- Imaging of desktops and laptops to prepare end-user deployment.
- Maintain and develop system documentation, policies, procedures, forms, instructions, etc., as assigned.
- Provisioning and managing user access utilizing AD Manager Plus and Active Directory
- Willingness to identify and work with Network, Server, and Applications teams to assume responsibility of repeatable operational IT tasks.
- Other duties as assigned
- Ability to hold themselves and others accountable to high standards
- Experience identifying and resolving issues independently. Demonstrates a solid sense of accountability and sound personal judgment.
- Ability to work in a self-sufficient and independent manner
- Courage to take initiative in unfamiliar or ambiguous circumstances.
- Excellent verbal and written communication
- Demonstrated creative thinking, analytical, and problem-solving skills
- Maintains a high level of confidentiality
- Strong customer service orientation
- Ability to accurately capture details from users and escalate to other IT support groups.
- 3 years experience in a technical support/service desk role, preferably in a professional environment.
- Windows 10 Operating System troubleshooting and configuration
- M365 experience to include installation, configuration, and troubleshooting of associated applications
- Desktop hardware installation, configuration, and troubleshooting
- Understanding of Microsoft Active Directory and Microsoft Exchange environments
- ITIL, CompTIA or Microsoft Certifications a plus
-
Tier 2 Technical Support
1 week ago
Anchor Point Technology Resources Indianapolis, United StatesJob Summary: · The Tier 2 Technical Support Specialist provides advanced technical support to end-users, ensuring efficient resolution of complex issues that require in-depth knowledge of the company's products and services. This role serves as an escalation point for Tier 1 supp ...
-
Tier 2 Helpdesk Support
2 weeks ago
Exact IT Consulting Indianapolis, United StatesBenefits: · 401(k) matching · Bonus based on performance · Competitive salary · Dental insurance · Free food & snacks · Health insurance · Vision insurance · Tier 2 Helpdesk Technician Job Description · Active Directory, VOIP (3cx/FreePBX), RMM, PSA, Cloudberry, Barracuda, and Of ...
-
Support Specialist
1 week ago
BCforward Indianapolis, United StatesBCforward is currently seeking a highly motivated Salesforce Support Specialist for an opportunity in Indianapolis, IN · Summary: · Position Title: Salesforce Support Specialist · Location: Indianapolis, IN · Anticipated Start Date: 06/03/2024 · Duration: Full-Time Employee · Wor ...
-
support specialist
5 days ago
Health & Hospital Corporation Indianapolis, United StatesThe Support Specialist provides skills training and development to clients as required by medical necessity. This position provides crisis management and emergency interventions including but not limited to CPR and CPI, as well as provides quality ca Support Specialist, Behaviora ...
-
IT Support Specialist
2 weeks ago
On-Board Services Indianapolis, United StatesIT Support Specialist · Date: · Function: IT & Security · Reports to: Manager, IT · Position Summary: · The IT Support Specialist is responsible for providing technical support to our internal team members, managing hardware inventory and maintaining servers. This role assis ...
-
Support Specialist
2 weeks ago
Schneider Geospatial Indianapolis, United StatesThe Schneider Geospatial Support Specialist serves as a front-line team member providing excellent remote customer service for clients and end users of our desktop and SaaS applications, while managing many concurrent tasks. An ideal candidate will use problem solving skills to t ...
-
IT Support Specialist
6 days ago
Herff Jones Indianapolis, United StatesPosition: IT Support Specialist · Location: Indianapolis, IN · Starting Min. Pay: $50K/annually · THE MOST TRUSTED NAME IN CELEBRATING STUDENT MILESTONES - HERFF JONES · Herff Jones is the leading provider of graduation and educational products and services designed to inspir ...
-
Support Specialist
4 days ago
Health & Hospital Corporation of Marion County Indianapolis, United StatesDivision:SEMHC Health · Sub-Division: · Req ID: 20365 · Schedule: Any · Shift: Any · Sandra Eskenazi Mental Health Center, Indiana's first community mental health center, provides comprehensive care for emotional and behavioral problems, including severe mental illness and su ...
-
IT Support Specialist
3 days ago
Eclipse Enterprises Doe Run, United StatesAbout the Company · With a true passion for providing excellent IT services, Doe Run has been successfully implementing complex IT projects for over 20 years. Whether it's IT infrastructure, cloud services, or managed services, we are a strategic and digitalization partner, under ...
-
Youth Support Specialist
3 weeks ago
Homes for Independent Living Indianapolis, United StatesThe Youth Service Specialist will provide direct supervision and interactive support to a diverse population of at risk youth. Through the training process, YSS staff learn the importance of strong verbal and written communication regarding resident Support Specialist, Support, S ...
-
Facilities Support Specialist
3 weeks ago
Goodwill Industries of Central & Southern Indiana Indianapolis, United StatesTravels to off-site Central and Southern Indiana Goodwill locations by company service vehicle to maintain and repair physical locations and properties in a condition consistent with Goodwill initiatives and branding strategy. Locations include retai Support Specialist, Facilitie ...
-
Laboratory Support Specialist
2 weeks ago
Pyramid Consulting, Inc Indianapolis, United StatesImmediate need for a talented Laboratory Support Specialist. This is a 12+ Months Contract opportunity with long-term potential and is located in Indianapolis, IN (Onsite). Please review the job description below and contact me ASAP if you are interested. · Job ID: · Pay Range: ...
-
Customer Support Specialist
3 weeks ago
George E. Booth Co., Inc. Indianapolis, United StatesGeorge E. Booth is an EEO employer - M/F/Vets/Disabled · The George E. Booth Co. is a family-owned and operatedindustrial automation sales company looking to hire their next full-timeCustomer Support Specialist in Indianapolis, IN. to learn more about the company values, produc ...
-
Technical Support Specialist
3 weeks ago
Lucid Services Group Indianapolis, United StatesA leading Indiana employer is in current need of a highly-motivated Technical Support Specialist to join their team to assist with some major initiatives and projects. This is an excellent opportunity for someone looking to expand upon their current technical support by working i ...
-
Student Support Specialist
1 day ago
The Oaks Academy Indianapolis, United StatesUnderstands and promotes the mission, core values, standards, and policies of the school. Demonstrates understanding of early childhood development including supports needed for students with ADHD, anxiety, depression, and trauma Completes behavioral Support Specialist, Kindergar ...
-
Lab Support Specialist
1 week ago
The Fountain Group Indianapolis, United StatesCurrently seeking a Lab Support Specialist for a prominent client of ours. This position is located in Indianapolis, IN. Details for the position are as follows: · Job Description: · Shift: Monday-Friday 8AM-5PM · Pay: $20-$25/hr depending on experience. · This is a temporary ...
-
Customer Support Specialist
2 weeks ago
Dawar Consulting Indianapolis, United StatesJob Description · Our client, a world leader in life sciences and diagnostics, is looking for Customer Support SpecialistKindly have a look at the details below and let me know if you are interested. · Job Title: Customer Support Specialist - Indianapolis, IN · Job Duration: L ...
-
Customer Support Specialist
2 weeks ago
Dawar Consulting Indianapolis, United StatesJob Description · Our client, a world leader in life sciences and diagnostics, is looking for a Customer Support Specialist. Kindly have a look at the details below and let me know if you are interested. · Job Title: Customer Support Specialist (2nd Shift)Job Type: Long-term Co ...
-
Application Support Specialist
1 week ago
Pinnacle Partners, Inc Indianapolis, United StatesPinnacle Partners is assisting our client in their search for an Application Support Specialist to join their team in the Indianapolis, IN area. This successful resource will be responsible for providing technical support to business users. · RESPONSIBILITIES: · Troubleshoot to i ...
-
Technology Support Specialist
2 weeks ago
inSync Staffing Indianapolis, United StatesThe Technology Support Specialist I performs daily routine technical support. This professional consults with the supervisor for task prioritization and effectively applies technical knowledge. This individual also specializes in one or more areas, including support center/techno ...
IT Desktop Support Specialist-Tier 2 - Indianapolis, United States - The Heritage Group
Description
Job Summary:
The IT Desktop Support Specialist Tier II position provides enterprise-level assistance to our end users on-site and remotely. This role provides support and incident management for a variety of IT-related concerns across multiple businesses and level of users. Functions include but are not limited to troubleshooting hardware and software-related concerns, phone support, access requests, and printer issues. This is a customer service-oriented role, and a strong focus will be placed on appropriately communicating and following up with impacted users. This role is the main point of contact for IT queries and an escalation point for incident management.
Essential Job Functions:
Relevant Skills
Requirements:
About The Heritage Group
Founded in 1930, The Heritage Group (THG) is a fourth-generation family-owned business managing a diverse portfolio of companies specializing in heavy construction and materials, environmental services, and specialty chemicals. Companies within the THG portfolio include Heritage Environmental Services, Heritage Construction + Materials, and Monument Chemical. With more than 5,000 employees and 30 operating companies worldwide, THG aims to create a safer, more enriching, and sustainable world by harnessing the power of family.
The Heritage Group welcomes the diverse backgrounds, experiences, and perspectives of all to work together to accomplish our goals.
The Heritage Group welcomes the diverse backgrounds, experiences, and perspectives of all to work together to accomplish our goals