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    Lead IT Support Engineer - Rochester Hills, United States - Leet LLC

    Leet LLC
    Leet LLC Rochester Hills, United States

    1 week ago

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    Description

    Job Description

    Job Description

    Are you tired of the grind of a typical MSP? Ready for a refreshing change? Then keep reading because Leet Services may be the place you need to be. We are seeking a Lead Technician with expertise in Networking, Windows, M365, Entra, Teams, and Intune to join our well-established MSP in the Oakland/Macomb area. At Leet Services, we passionately believe in our clients' business goals and strive to deliver exceptional service on every call, every contact, every day.

    Our Core Values:

    At Leet Services, our core values guide everything we do. They ensure we are always doing the right thing for both our company and our clients:

    1. Attention to Detail: We meticulously examine every aspect of our work to ensure accuracy and precision, delivering high-quality results.
    2. Curiosity and Growth: We foster a culture of continuous learning and exploration, driven by an insatiable curiosity to understand and innovate.
    3. Initiative and Independence: Our team members take initiative and thrive in autonomous roles, demonstrating the drive and motivation to excel independently.
    4. Adaptability and Problem Solving: We embrace change, creatively overcoming challenges with resourcefulness and analytical thinking, constantly adapting to new situations.
    5. Teamwork and Communication: We prioritize collaboration and effective communication, ensuring that information flows freely within the team and with external partners, leading to alignment and success.

    The Position:

    As our Lead Technician, you will play a crucial role in troubleshooting issues, managing proactive projects, both client-facing and internal, and will oversee the delivery of reactive technical support. You will be responsible for continually improving our processes and standards to ensure a consistent client experience. Qualified candidates must be able to communicate effectively with both technical and non-technical individuals. We are looking for someone who is self-directed, innovative, organized, and flexible, and who can consistently maintain our high-quality standards. Building and maintaining customer relationships is essential, as is demonstrating a sense of urgency in providing exceptional service and managing expectations.

    Experience and Education:

    • High school diploma required; Associates or Bachelor's degree preferred
    • 4-6 years of diverse IT experience REQUIRED, showcasing a well-rounded skill set across multiple areas

    Additional Knowledge, Skills, and Responsibilities:

    • Ownership of assigned tasks
    • Ability to adapt and learn quickly
    • Proficient with M365, including Azure, Entra, Intune, O365, Teams, and SharePoint
    • Desire to develop relationships with clients
    • Ability to follow processes and identify possible improvements
    • Strong time management skills
    • Exceptional written and verbal communication skills
    • Hardware, networking, and PC operating system troubleshooting skills
    • Foundational understanding of networking concepts

    HR Info:

    Benefits (available after probationary period):

    • Medical (BCBSM Platinum PPO), dental, vision (company pays 80% of employee premium)
    • Two weeks of PTO Year 1, Three Weeks PTO Year 2.
    • Salary: $60,000-$80,000, negotiable with proven experience
    • Hybrid/Home position with some travel to local client sites

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