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Emergency Services Counselor
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City of Norfolk Virginia Norfolk, United StatesThe Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use disorders, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in Counselor, Nurse Practitioner, ...
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Emergency Services Counselor
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Emergency Services Counselor
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Emergency Services Counselor
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City of Norfolk, VA Norfolk, United States Part timeThe Norfolk Community Services Board (CSB) provides treatment, supports, and education to the community with a focus on mental illness, substance use addiction, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integr ...
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Emergency Services Counselor
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Medical Temporaries, Inc. Norfolk, United StatesJob Description · Job DescriptionMedical Temporaries, Inc. is currently seeking an experienced ***Emergency Services Counselor***.Minimum of years of experience required. · This is a FULL TIME and PART TIME/LONG TERM TEMP (TUES through SAT 4PM to 12:30AM and 12AM to 8:30AM and S ...
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Emergency Services Clinical Supervisor
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Emergency Services Clinical Supervisor
3 weeks ago
City of Norfolk, VA Norfolk, United StatesEmergency Services Clinical Supervisor Print ) Apply ? Emergency Services Clinical Supervisor Salary $62, $101,571.00 AnnuallyLocation 7464 Tidewater Drive, VAJob TypePermanent Full-timeJob Number11794DepartmentCommunity Services BoardDivisionCrisis & Recovery ServicesOpening Dat ...
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Emergency Services Clinical Supervisor
3 weeks ago
City of Norfolk, VA Norfolk, United StatesThe Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use addiction, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in Clinical, Supervisor, Clinic, ...
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Clinician II Part Time Emergency Services
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Clinician II Part Time Emergency Services
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City of Chesapeake Chesapeake, United States Part timeJob Description · Do you have a passion for helping others? How would you like to make a difference in the City of Chesapeake? Then come join the Chesapeake Integrated Behavioral Healthcare team. · Position serves as a Clinician in Emergency Services, a 24-hour mandated service p ...
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Ems Supervisor
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911 Dispatcher
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Maintenance Assistant
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Facilities Manager
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Telecommunications Operator
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Lifeguard
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US Commander, Navy Installations Portsmouth, United States**Duties**: · **Pool and/or Waterfront Lifeguard duties comprise 60% of incumbent's time and include but are not **limited to**: · - Observes conditions of area assigned (e.g., possible hazards, water/chemical conditions, wind and weather, etc.) to ensure a safe environment, remo ...
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Communications Assistant Ii
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Support Coordinator
1 week ago
City of Portsmouth Portsmouth, United States**General Statement of the Job & Essential Functions**: · **GENERAL STATEMENT OF **JOB** · Under general supervision, this position performs case management, service coordination, and screening and assessments for consumers with disabilities, or children with cognitive and develo ...
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Dispatcher
2 weeks ago
Portsmouth Ambulance Portsmouth, United States**Introduction**: · Do you have the career opportunities as a(an) Dispatcher you want with your current employer? We have an exciting opportunity for you to join Portsmouth Ambulance which is part of the nation's leading provider of healthcare services, HCA Healthcare. · **Benefi ...
Client Care Concierge- Emergency Services - Portsmouth, United States - Ethosvet
Description
**Ethos Veterinary Health**
**Client Care Concierge- Emergency Services**
**Client Care - Portsmouth, NH - Full Time**
****Port City Veterinary Referral Hospital is seeking a full-time ER Concierge to join our busy customer service team. Offering a $500 bonus to those with veterinary industry experience.****
The Client Concierge ensures that the Pet Owners experience is exceptional throughout the visit in partnership with the medical, client care, and call center teams. This person serves as the primary, non-medical coordinator between clients and departments to ensure a seamless interdepartmental visit and provides fluid information of next steps in the appointment process.
**Primary Responsibilities:**
The Client Concierge assists with financial processing and answers any general questions that may arise during the visit.
Prepare and review documents and medical records accurately and completely to ensure a smooth check-out process for clients
Admit and discharge pets from appointments and services and schedule follow-ups as needed
Accurately update and maintain client/pet records and files in accordance with Ethos and legal requirements
Consistently monitor the progress of the pet from check-in to check-out and provide ongoing communication to the client and interdepartmental teams, keeping everyone aware of all activities including the pets location, treatment provided, changes in cost, and next steps.
Manage the appointment schedule for each day and review upcoming appointments for the week in advance of the clients visit.
Submit insurance claims on behalf of our clients.
Assist clinical team with follow-up activities including follow up calls and post-appointment tasks.
**About You:**
Previous experience in, and passion for, delivering exemplary client service.
You will embody our culture by treating every client with the utmost courtesy and attention, with a keen sensitivity to the emotional bond between clients and their pets.
Excellent communication and organizational skills that highlight your ability to provide a positive, friendly, and welcoming environment at all times.
Superior interpersonal skills and be able to develop and maintain positive working relationships with others.
Support team members in reaching common goals.
Listening and responding appropriately to the concerns of clients and team member.
Previous experience as a veterinary receptionist, medical secretary, or customer service representative strongly preferred.
**Schedule:** Full time (36 hours a week), weekend shifts and or night shifts possible. Three holidays per year with additional compensation provided.
**Mission:** Our mission is to advance the veterinary profession through our leadership in medicine, education, business and promotion of the human-animal bond. We strive to bring together caring, warm and intelligent people who love to serve and help and are among the best in their field.
**Qualifications and experience requirements**
High school education or equivalent with 2-5 years of experience in a professional customer-facing environment. Veterinary medical or hospitality industries strongly preferred.
Must possess high ability to multi-task, prioritize and organize effectively.
Mathematical abilities to apply concepts such as fractions, percentages, ratios, addition, subtraction, multiplication, division, and proportions to practical situations.
Comprehensive ability to speak, read, and write English and interpret technical procedures, including the ability to effectively present information and respond to questions from technical staff, doctors, managers, and clients.
Fundamental working knowledge of windows-based programs including word processing, data entry, email systems and Internet.
Previous experience as a client service representative, customer service representative, or patient coordinator will be considered.
**Benefits of Working at Ethos:** Full-time Benefits are: Comprehensive Medical, Dental, 401k Retirement Savings Plan, Flexible Spending Plans, Uniform Allowance, Veterinary Services Benefits, Continuing Education Benefits and Paid Vacation.
*Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.*
*PM19*
