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    Vice President, Client Service Manager I - Pittsburgh, United States - BNY Mellon

    BNY Mellon
    BNY Mellon Pittsburgh, United States

    5 days ago

    BNY Mellon background
    Full time
    Description

    Join our team at BNY Mellon

    BNY Mellon presents an array of innovative careers where business, finance, and technology converge. As one of the world's leading asset management and banking companies, we oversee trillions of dollars in assets, custody, and administration. Referred to as the 'bank of banks', our company collaborates with 97% of the top global banks to lead customers into the digital era.

    With a rich heritage spanning over 240 years and a history of pioneering industry advancements, BNY Mellon is built on the ability to evolve, lead, and drive innovation consistently. Today, we boast approximately 50,000 employees across 35 countries, fostering a culture that encourages growth, risk-taking, experimentation, and individuality. This is the essence of #LifeAtBNYMellon.

    As part of our leading wealth management division, BNY Mellon Wealth Management focuses on assisting affluent individuals and families in building, managing, and preserving their wealth across generations and market fluctuations. Through a distinctive service model centered on five Active Wealth practices - Investing, Borrowing, Spending, Managing Taxes, Protecting Legacies - we help clients in the U.S. and globally achieve enhanced after-tax performance for enduring wealth preservation.

    We are looking for a new team member to join us as the Vice President, Client Service Manager I role. This position is available in Pittsburgh, PA, and offers eligibility for a hybrid work setup.

    Key Responsibilities:

    • Support private bankers and operational teams in administrative functions to optimize work processes, technologies, and operational excellence.
    • Ensure a sound understanding of service standards and all administrative processes in Private Banking to proactively address inquiries, requests, and critical issues.
    • Supervise a medium-sized client service team to deliver exceptional client experiences daily, staying updated on industry best practices and managing a small client portfolio.
    • Oversee data security solutions and project activities within Private Banking, as assigned by the Project Sponsor.
    • Direct daily operations of a client service team, monitor work metrics, address team issues, and maintain relationships with business teams to report client trends.
    • Act as the Subject Matter Expert (SME) for internal business partners and manage internal document control processes to ensure regulatory compliance.
    • Lead internal initiatives to enhance the client experience, recruit, develop, and motivate staff, and achieve team goals and talent management.

    Requirements:

    • Bachelor's degree or equivalent education and experience, MBA preferred.
    • 4-5 years of total work experience with some management experience desirable.
    • Background in an operational area and/or client services is advantageous.
    • Proficient in Word, PowerPoint, and Excel.

    BNY Mellon, an inclusive workplace, showcases numerous accolades:

    • Fortune's World's Most Admired Companies & Top 20 for Diversity and Inclusion.
    • Bloomberg's Gender Equality Index (GEI).
    • Recognition as one of the Best Places to Work for Disability Inclusion by Disability: IN with a 100% score.
    • Inclusion in Fast Company's 100 Best Workplaces for Innovators.
    • Received a 100% score in Corporate Equality Index by Human Rights Campaign Foundation.
    • Featured on CDP's Climate Change 'A List' and Forbes Blockchain 50.

    Employee Benefits:

    BNY Mellon provides competitive compensation, benefits, and wellness programs rooted in a culture of excellence and pay-for-performance philosophy. Employees have access to global resources and tools for personal development, health focus, financial goal achievement, and generous paid leaves to support important life moments.

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