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    IT Service Manager - Pittsburgh, United States - Della Infotech Inc.

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    Description

    Job Description

    Job Description
    This will be a hybrid position, 3 days in office, 2 remote. Duration is 6 months.

    This position coordinates the activities of the regional members of the IT service desk and PC client field engineer support functions. This includes monitoring and oversight of submitted IT incidents, service requests and potential escalations. It further includes alignment with the global service desk management team, other regional service desk representatives, and primary outsourcing service providers. This position requires proven working knowledge and understanding of IT operations, workplace support processes, change management processes, service delivery management processes, ITIL and ITSM.

    This position will interact and align with third party IT service providers supporting the LANXESS organization.

    This position requires a minimum of 3-5 years of experience working in a service desk / service delivery coordination role. Position requires strong verbal/writing communication skills. Candidate must possess a strong sense of ownership, teamwork orientation, and collaboration mindset.
    Company DescriptionDella Infotech Inc is in the staffing business for 10 years.

    Over the years, we have placed hundreds of candidates to various temp and permanent positions with our 50+ happy clients all over US and Canada including Fortune 500 corporations.

    Company Description

    Della Infotech Inc is in the staffing business for 10 years.

    Over the years, we have placed hundreds of candidates to various temp and permanent positions with our 50+ happy clients all over US and Canada including Fortune 500 corporations.


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