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Assurance Manager
2 weeks ago
Eisner Advisory Group LLC Minneapolis, United StatesJob Description At EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact. Whether you're starting out in your career or taking your next step as a seasoned professional, the EisnerAmper experience is one-of-a-kind. You c ...
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Assurance Manager
1 day ago
EisnerAmper Minneapolis, United StatesAssurance Manager – Private Client Services page is loaded · Assurance Manager – Private Client Services · Apply · locations · Minneapolis · time type · Full time · posted on · Posted Yesterday · job requisition id · Req-6063 · Job Description · At EisnerAmper, we loo ...
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Assurance Manager
1 week ago
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Assurance Manager
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Quality Assurance Manager
2 days ago
DCM SERVICES LLC Minneapolis, United StatesJob Description · Job DescriptionDescription:Who are we? · DCM Services provides specialized receivable solutions to our clients. Our culture is what sets us apart from other competitors in the industry. We're committed to hiring a diverse workforce to contribute to driving our o ...
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Quality Assurance Manager
2 weeks ago
DCM SERVICES LLC Minneapolis, United StatesJob Description · Job DescriptionDescription:Who are we? · DCM Services provides specialized receivable solutions to our clients. Our culture is what sets us apart from other competitors in the industry. We're committed to hiring a diverse workforce to contribute to driving our o ...
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Quality Assurance Manager
1 week ago
DCM Services Minneapolis, United States: Who are we? · DCM Services provides specialized receivable solutions to our clients. Our culture is what sets us apart from other competitors in the industry. We're committed to hiring a diverse workforce to contribute to driving our organization forward. Diversity drives creat ...
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Quality Assurance Manager
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Austin Allen Inc Minneapolis, United StatesQuality Assurance Manager – Food Manufacturer · Salary $100,000 -$120,000 + Benefits + Bonus + Paid Relocation to Northern Central USA - Upper Mid-West · Growing food manufacturer is seeking a Quality Assurance Manager for one of their expanding plants in Northern Central USA. ...
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Quality Assurance Manager
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North States Industries Plymouth, United StatesCompany Overview: · North States Industries is a leading manufacturer and distributor of creative, high-quality products. Our brands include Toddleroo by North States for baby products, North States MyPet for pet products, and North States Village Collection and Nature's Yard for ...
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Quality Assurance Manager
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North States Industries Minneapolis, United StatesCompany Overview: · North States Industries is a leading manufacturer and distributor of creative, high-quality products. Our brands include Toddleroo by North States for baby products, North States MyPet for pet products, and North States Village Collection and Nature's Yard for ...
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Quality Assurance Manager
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TLC Millimeter Wave Products, Inc. Minneapolis, United StatesBenefits: · 401(k) · 401(k) matching · Bonus based on performance · Competitive salary · Dental insurance · Free food & snacks · Health insurance · Paid time off · Parental leave · Vision insurance · Wellness resources · Job Title: Quality Assurance Manager · Departm ...
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Quality Assurance Manager
1 week ago
North States Industries Minneapolis, United StatesCompany Overview: · North States Industries is a leading manufacturer and distributor of creative, high-quality products. Our brands include Toddleroo by North States for baby products, North States MyPet for pet products, and North States Village Collection and Natures Yard for ...
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Quality Assurance Manager
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Manager, Quality Assurance
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Insight Global Minneapolis, United StatesOne of the nation's largest providers of pharmacy services to more than 800 hospitals and healthcare facilities nationwide is looking for a Manager, Quality Assurance. They will be responsible for creating an end-to-end test plan, executing and managing all activities in the plan ...
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Manager, Quality Assurance
1 week ago
Insight Global Minneapolis, United StatesOne of the nation's largest providers of pharmacy services to more than 800 hospitals and healthcare facilities nationwide is looking for a Manager, Quality Assurance. They will be responsible for creating an end-to-end test plan, executing and managing all activities in the plan ...
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Design Assurance Manager
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Quality Assurance Manager
1 week ago
Bell International Laboratories Minneapolis, United StatesJob Description · Job DescriptionPosition Overview: We are seeking an experienced Quality Assurance and Regulatory Compliance Manager to lead our quality and regulatory team in the personal care industry. This role combines a strong foundation in quality assurance with a deep exp ...
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Quality Assurance Manager
1 week ago
Honeywell Minneapolis, United StatesDesign solutions to drive safe living and quality of lifeSr. Quality EngineerThis dynamic position is a key member of our Quality team and will be responsible for Quality Engineering and Continuous Improvement activities relating to external customers, internal processes, and sup ...
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Quality Assurance Manager
2 weeks ago
DCM Services, LLC Minneapolis, United States Regular, Full time· Description · Who are we? · DCM Services provides specialized receivable solutions to our clients. Our culture is what sets us apart from other competitors in the industry. We're committed to hiring a diverse workforce to contribute to driving our organization forward. Diversi ...
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Assurance Manager or Director
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CliftonLarsonAllen Minneapolis, United States Regular, Full timeCLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8, ...
Quality Assurance Manager - Minneapolis, United States - DCM Services
Description
Who are we?DCM Services provides specialized receivable solutions to our clients. Our culture is what sets us apart from other competitors in the industry. We're committed to hiring a diverse workforce to contribute to driving our organization forward. Diversity drives creativity, new ideas, innovation, and industry excellence. We also stress the importance of a healthy work-life balance. The well-being of our employees comes first.What you'll be doing:
In this role, the Quality Assurance Manager is responsible for the management of the communication and claim quality monitoring programs.
In addition to managing the programs and the Quality Assurance team, the Manager will ensure compliance with Federal and State collection call requirements and client requirements.
This individual will analyze, provide management reports on the results of the quality monitoring programs, and recommend improvement plans where necessary.
Such analysis and recommendations will identify process improvements at the individual level, team level, and organizational level with a goal of increasing overall individual/team/company performance, reducing attrition and consumer complaintsRequirementsEssential Job Functions:Hires and trains quality assurance employees. Oversees the daily workflow and schedules of the department. Conducts performance evaluations that are timely and constructive.
Organizes resources to accomplish tasks with maximum efficiency for team.
Effectively motivates team with feedback, challenges, celebrations and incentives to ensure team success.
Communicates quality standards and parameters to QA team, operations teams, and other appropriate staff.
Defines, documents, and communicates quality assurance goals, direction, focus, to align processes with company, client and compliance objectives and requirements.
Scores calls against established quality assurance standards.Identifies, analyzes, and reports on quality results, performance trends and metrics, and communicates short-term and long-term goals to management and other internal stakeholders.
This includes but is not limited to identifying and analyzing issues, defects, and other problems, particularly when problems recur in various subsets of data (e.g., Account Representative, team, manager, tenure or training class).Actively participates in client facing items and audit response participation.
Creates and updates existing documentation related to the communication monitoring processes.Collaborates with Training and/or Operations to develop training related to quality assurance related topics.
Serves as the subject matter expert in both internal and external conversations related to quality.
Facilitate calibration between members of the quality assurance team as well as internal and external customers.
What's in it for you:
Competitive base wageMonday through Friday scheduleBenefits (including medical, dental, vision, life, etc) starting the 1st of the month after hire datePaid time off accrued from start dateFree foodFree workout facility at corporate officeCausal dress code where jeans are ok every daySkills and Experience required:Strong technical and computer skills, including but not limited to use of Excel, Outlook, SharePoint, and Power BI.Ability to teach and mentor.
Ability to communicate effectively, competently, and professionally in written and verbal form to a variety of audiences, including but not limited to senior leadership, front line employees, and external clients and auditors.
Excellent data analyzing and review skills.At least three years of managing a team of employees.
At least three years of experience in call center settings. Preferably in a highly regulated industry like debt collection, banking or healthcare.