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Service Delivery Manager - Cincinnati, United States - Cognizant Technology Solutions
Description
About Cognizant's AI Practice
Digital technologies, including analytics and AI, give companies a once-in-a-generation opportunity to perform orders of magnitude better than ever before. However, clients need new business models built from analyzing customers and business operations at every angle to really understand them.
With the power to apply artificial intelligence and data science to business decisions via enterprise data management solutions, we help leading companies prototype, refine, validate, and scale the most desirable products and delivery models to enterprise scale within weeks.
The Role:
Cognizant is seeking an innovative Service Delivery Lead for the use of global clients. As a member of our team, you will build innovative that powers modern business. An ideal candidate is someone who enjoys working in a diverse, collaborative, geographically distributed team. Similarly, the candidate is an authority who values the "team", drives continuous improvement and is unafraid to challenge the legacy status quo with creative thoughtful-based solutions.
We are Cognizant
*You must be legally authorized to work in United States without the need of employer sponsorship, now or at any time in the future *
Responsibilities:
Candidate should have strong Service Delivery Management and support experience with demonstrated ability of 15 years.
Should have prior experience working in a production support project
The day to day task requires the ability to tackle production down situations under tight SLA deadlines, Root cause, and problem resolutions. They should also follow up Proven skills on user documentation Experience in working on CRUD Operations and Data modeling
Solid grasp of various database design patterns and physical architectures for different use cases
Schema and architecture design working with application development team
Hands on experience in root cause analysis for business impacting issues
An agile mindset with experience working in Agile with good communication skills
Proven experience in working in Onshore-Offshore delivery model
Good knowledge in DW concepts SQL
Salary and Other Compensation:
Applications will be accepted until 05/23/2024.
The annual salary for this position is between $[120,000 – 140,000 USD] depending on the experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits:
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Disclaimer:
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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