technical support specialist - Southfield, United States - Truck-Lite

Truck-Lite Southfield, United States

3 weeks ago

Description

**TECHNICAL SUPPORT SPECIALIST**

Department: Road Ready Location: Southfield, MI **Description**

**JOB DESCRIPTION:**

Specific duties and responsibilities include, but not limited to, providing technical support in the following areas:

New customer onboarding and User Interface training.

Field service troubleshooting for current customers (both virtual and in the field).

Timely responses to customer requests (technical support line).

Work closely with Sales, Solutions Engineering and Customer Success teams to assist with customer requests or troubleshooting and communicating customer input with internal cross functional teams.

Provide internal training on products to Sales, Customer Service and Quality departments.

Analyze call-log data and offer recommendations for training and/or technical bulletins focused on specific customers.

Work closely with Road Ready development team to identify bugs and resolve customer facing issues as well as communicate customer feedback.

Diagnose and resolve product issues.

Oversee equipment installations and train OEMs on proper installation procedures.

**REQUIREMENTS:**

Bachelor's degree in Engineering, Computer Science or technical related field.

One to three years of relevant technical and customer support experience.

Common knowledge of 12 VDC wiring and cellular network operations.

Knowledge of API data utilization through 3rd party groups.

IT, engineering/technical background preferred.

Sales experience a plus.

Creating an account has many benefits:

See order and shipping status

Track order history

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