Emergency Services Dispatcher - Silver Spring, United States - National Institutes of Health

Description

Summary

All potential candidates should read through the following details of this job with care before making an application.

If you have experience as a Public Safety Dispatcher and/or in the operation of police, fire, and security radios, fire and security alarms, and closed circuit television systems that are utilized in a communication center, AND you want to play a significant role in a dynamic organization, then consider joining the Division of Emergency Management (DEM) team. For more information, visit. .

Duties

As an Emergency Services Dispatcher (OA), the incumbent works primarily independently, displays full knowledge, skill, and efficiency in most work and continues to develop and/or enhance already learned knowledge, skills, and abilities to complete work listed below. The major duties and responsibilities include:

• Monitors primary, secondary, and emergency police and fire radio frequencies keeping track of units that have been dispatched, busy, out of service, etc.
  
• Writes clearly, concisely, distinctly, and readily understood in the English language when taking notes, entering data into data systems, or completing other types of written reports or documentation.
  
• Correctly evaluates, prioritizes, and initiates the appropriate level of response and/or equipment for each call.
  
• Receives emergency 911 and non-emergency calls from the public for Police, Fire, Guard, and other collateral support and evaluates, prioritizes, and initiates the appropriate level of response and/or equipment for each call with minimal supervision.
  
• Maintains continuous contact with the caller during emergency situations and provides instruction regarding actions to take pending the arrival of police, fire, or medical response forces.
  
• Proficient in the use of ECC equipment, including, but not limited to a CAD system, 911 emergency call lines, Telecommunications Device for the Deaf (TDD) system; automated telephone integration system displaying registered caller address and phone number, and communications tracking systems that track and report all incoming and outgoing calls.
  
• Understands the operation, use, and functionality of telecommunications and access control devices associated with the vehicle and pedestrian entrances and properly employs these devices to control vehicle and pedestrian traffic ingress and egress appropriately.
  
• Proficient in using the Computer Aided Dispatch (CAD) system accurately, wherein status of Police and Fire response forces are tracked, and data on citizen complaints, and other reported events, including response codes, clearance codes, personal information, and summaries are officially entered for official reporting purposes.
  

Requirements
Conditions of Employment

• U.S. Citizenship requirement or proof of being a U.S. National must be met by closing date.
  
• Employment is subject to the successful completion of a background investigation, verification of qualifications, completion of onboarding forms, submission of required documents, and any other job-related requirement before or after appointment.
  
• Applicants must meet all qualification requirements by the closing date of this announcement.
  
• Males born after December 31, 1959 must be registered with the Selective Service.
  
• This position requires weekend hours, nights, rotating shifts, weekends and holidays.
  
• If selected, you will be covered by a bargaining unit (union).
  
• If selected, you must be able to obtain and maintain a secret security clearance.
  
• This is a testing designated position. Incumbent must submit to and successfully pass a urinalysis drug screening prior to appointment.
  
• The Incumbent will also be subject to unannounced random drug testing for the duration of their time in this position.
  
• If selected, you must be able to obtain and maintain the required certifications: Emergency Numbers State Board (ENSB)/Public Safety Telecommunications I, Emergency Medical Dispatch, and Emergency Fire Dispatch, Emergency Police Dispatch, NCIC/CJIS.
  
• If selected, you must attend recurring training on Customer Service for Dispatchers and Cultural Diversity Awareness.
  

Qualifications
You qualify at the GS-07 level, if you meet the following qualification requirements:

You must demonstrate in your resume at least one (1) year of specialized experience equivalent to at least the GS-06 level in the Federal service obtained in either the private or public sector, performing the following types of tasks:

1. Using correct response codes and terminology in dispatching and logging police and fire radio and telephone communications.

2. Operating police, fire, and security radios, fire and security alarms, and closed-circuit television systems that are utilized in a communication center.

3. Documenting pertinent facts and taking notes while communicating by telephone, radio, or computer.

AND

4. Reconstructing or transcribing notes; and assembling, preparing, and documenting written information.

You qualify at the GS-08 level, if you meet the following qualification requirements:

You must demonstrate in your resume at least one (1) year of specialized experience equivalent to at least the GS-7 level in the Federal service obtained in either the private or public sector, performing the following types of tasks:

1. Responding to the requests of police and fire units, acknowledging radio transmission and providing requested information and/or dispatching other support units as necessary.

2. Maintaining contact with the caller during emergency situations and providing instructions regarding actions to take pending the arrival of police, fire, or medical response forces.

AND

3. Recognizing the elements of situations, incidents, and crimes in order to associate and enter the correct call type code into the Computer Aided Dispatch (CAD) for official reporting.

In addition, you must be able to type at least 40 or more words per minute.

You will receive credit for all experience material to the position, including experience gained in religious, civic, welfare, service, and organizational activities, regardless of whether you received pay.

Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.

Preview assessment questionnaire before you apply: How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

• Factor 1: Knowledge of the operation of police, fire, and security radios, fire and security alarms, and closed circuit television systems that are utilized in a communication center.
• Factor 2: Ability to document pertinent facts and take notes while communicating by telephone, radio, or computer, and to reconstruct or transcribe notes for logs or records.
• Factor 3: Skill in collaborating with others and maintaining effective working relationships.
• Factor 4: Ability to assemble, prepare, and document written information and reports.

If you meet the minimum qualifications for this position, your application and responses to the online questionnaire will be evaluated under Category Rating and selection procedures for placement in one of the following categories:

• Best Qualified - for those who are superior in the evaluation criteria
  
• Well Qualified - for those who excel in the evaluation criteria
  
• Qualified - for those who only meet the minimum qualification requirements
  

The Category Rating Process does not add veterans' preference points but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Applicants determined to be Best Qualified will be referred for further consideration. Preference eligibles in the Best Qualified category are referred before all other applicants.

To determine your qualifications and referral status, we may review your resume and supporting documentation and compare it against your responses to the vacancy questionnaire. Ensure you support your self-ratings by the information you provide in your application. We may verify or assess your qualifications at any time. Inflated or unsupported qualifications may affect your rating. Any misrepresentation or material omission of facts may be sufficient cause to end further consideration of your candidacy. Persons listed as having knowledge of your past accomplishments or experience in your application may be contacted for verification purposes at any time. Verification may, but need not, begin prior to receiving an offer.

To be considered well qualified for the purposes of the and the , you must be able to satisfactorily perform the duties of the position upon entry and substantively exceed the basic qualifications by scoring at least an 85 on the assessment and meet all eligibility, physical, medical, suitability, and all other requirements.

Required Documents

REQUIRED FOR ALL APPLICANTS

RESUME:

Your resume must thoroughly describe how your skills and experiences align to the criteria defined in the "Qualifications" section of this announcement and it must support your responses to the assessment questionnaire. We cannot assume you have performed the necessary experience required for this position regardless of your employment history or academic career.

To ensure all of the essential information is in your resume, we encourage you to use the . If you choose to use your own resume, you must ensure it contains all of the required information and you organize it so we can associate the following information for each experience/position:

1. Job title
   
2. Name of employer
   
3. Beginning and ending dates of employment (month/day/year format)
   
4. Hours worked per week. We will assume full-time unless otherwise stated. We will prorate part-time employment in crediting experience.
   
5. Detailed description of job duties, accomplishments, related skills, and responsibilities to include any supervisory/managerial responsibilities and number of staff supervised (if applicable)
   
6. Series and grade or equivalent (if a federal position)
   

If the position has an education requirement or you are qualifying on the basis of education, you must list your education history including the type of degree and your major of study. If the position requires a certain number of credit hours, you are strongly encouraged to list the relevant courses in your resume.

Do not include a photograph or video of yourself, or any sensitive information (age, date of birth, marital status, protected health information, religious affiliation, social security number, etc.) on your resume or cover letter. We will not access web pages linked on your resume or cover letter to determine your qualifications.

For resume writing guidance, please visit the following resources: , , and the .

ASSESSMENT QUESTIONNAIRE:

You must submit a completed assessment questionnaire.

Unless otherwise stated, we will only use the information above to determine your qualifications. Not providing the required information may result in a determination that you do not meet minimum requirements for the position (e.g., an ineligible rating) or a lower rating.

REQUIRED DOCUMENTATION FOR PREFERENCE OR ELIGIBILITY CLAIMS

To claim veterans' preference, career transition selection priority, Schedule A or military spouse eligibility, you must provide the documentation listed below AND respond accordingly to the associated question on the online questionnaire.

• (DD-214, VA Disability Letter, etc.): Reference for required documentation for 10 point claims. Submission of SF-15 is not required, unless you are claiming derived preference (XP) as described in questions 7, 8, or 9 on the SF-15. In those cases, you must submit a completed SF-15 and the required documentation. For 5 point claims, you must submit your DD-214 (if separated) or any written documentation from the armed forces that certifies you are expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date the is submitted with your application package.
  
• Visit our sites on / for more information and required documentation.
  
• Visit our site on the for more information and required documentation to verify eligibility.
  
• Schedule A Eligibility (Applicants with Disabilities) Applicants who are eligible to be considered under must submit appropriate documentation to verify eligibility. Documentation must be obtained from a licensed medical professional (e.g., a physician or other medical professional certified by a state, the District of Columbia, or a U.S. territory to practice medicine); a licensed vocational rehabilitation specialist (i.e., state or private); or any Federal agency, state agency, or agency of the District of Columbia or a U.S. territory that issues or provides disability benefits. The letter must be printed on a medical professional's letterhead and signed. Veterans' preference takes precedence in these appointments.
  

The Schedule A and military spouse hiring authorities do not guarantee employment or give an individual preference in the hiring process.

If you do not provide the required information, we will assume you are not eligible, or you do not wish to be considered for any preference or eligibility.

Do not submit documentation that is not requested of you. To protect your personal information, we will only send your resume and cover letter to the selecting official or hiring manager.
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