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Technical Support Analyst
1 week ago
GCS Technologies Austin, Texas, United States Permanent· Job Summary · Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to ha ...
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Bank Support Analyst
2 weeks ago
csi Austin, United States Full timeLocation: Any CSI office. Open to location discussion. Preference for candidates within the Pacific, Mountain, and Alaska Time Zones. · Shift: 9:00 a.m. - 6:00 p.m. CST · JOB SUMMARY · Customer Service Representatives ensure delivery of excellent customer service through fast a ...
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Technical Support Analyst
1 week ago
Tata Consultancy Services Austin, United StatesConfiguring New Hire Laptops · Asset disposal and pick up. · QR Conference Code Creation · Filling Vending Machines · Call Center Reconfiguration · Processing laptops into/out of Legal Review · Receiving equipment/updating equipment portal · Asset Management (Audit scans, invento ...
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Product Support Analyst
1 day ago
Infojini Austin, United StatesInstall applications, hardware, parts, and/or equipment. Product Support Analyst common tasks include: troubleshoot, diagnose and repair product and service concerns; contribute to and use knowledge base; communicate ongoing problems and fixes internally and with customers; repor ...
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Drupal Support Analyst
3 weeks ago
Esolvit Austin, United StatesTitle: Drupal Support Analyst · Location: Austin, TX · Duration: Long Term · You may either create a user id and sign up under the arytic link or go in without signing up to access the job/open roles on our Arytic platform. · Job Description: · Implement the configuration man ...
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Technical Support Analyst
2 weeks ago
GCS Technologies Austin, United StatesJob Description · Job DescriptionJob SummaryTechnical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In additi ...
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Senior Technical Support Analyst
1 week ago
GCS Technologies Austin, Texas, United States Permanent· Job Summary · Senior Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expecte ...
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Technical Analyst 5-Support
2 weeks ago
Oracle Austin, United States Regular EmployeeAbout the team.... The Executive Support Services Team is a fast paced, customer experience-oriented team that offers you the opportunity to enhance productivity by providing concierge level technical help for Oracles executives 24x7x365 support. We are a very dynamic organizatio ...
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DB Developer/Application Support Analyst
3 weeks ago
Texas Department of Aging & Disability Services Austin, United StatesJob Description: · *** This position can telework % from anywhere in Texas consistent with HHS telework policies. Candidates local to Austin preferred.*** · The Systems Analyst reports to Application Manager within Health and Specialty Care Systems (HSCS) unit of Information Tec ...
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ERS - Financial System Support Analyst
3 days ago
EMPLOYEES RETIREMENT SYSTEM Austin, United StatesERS - Financial System Support Analyst Organization · :EMPLOYEES RETIREMENT SYSTEM Primary Location · :Texas-Austin Work Locations · :Main Office E 18th StreetAustin78701 Job · :Computer and Mathematical Employee Status · :Regular Schedule · :Full-timeStandard H ...
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Atlassian Product Support Analyst
3 weeks ago
Esolvit Austin, United StatesTitle: · Atlassian Product Support Analyst · Location: · Austin, TX · Duration: · Long Term · You may either create a user id and sign up under the arytic link or go in without signing up to access the job/open roles on our Arytic platform. · Job Description : · The Depar ...
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IT Business Analyst, Client Support
3 weeks ago
Sonic Healthcare USA Inc Austin, United StatesPosition Summary · Job Functions, Duties, Responsibilities and Position Qualifications: · The Client IT Support Analyst I (CITSA-I) position will acquire a proficiency level to independently provide support for low issues for all client connectivity solutions provided by SHUSA. ...
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Senior Technical Support Analyst
2 weeks ago
GCS Technologies Austin, United StatesJob Description · Job DescriptionJob SummarySenior Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In ...
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Software Technical Support Analyst
4 weeks ago
Xerox Austin, United States Paid WorkSoftware Technical Support Analyst · General Information · Press space or enter keys to toggle section visibility · Country · United States · Department · Technical Customer Services · Date · Wednesday, May 1, 2024 · Working time · Full-time · Ref# · Job Level · Individual Contri ...
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Business Application Support Analyst I
1 day ago
The University of Texas at Austin Austin, United StatesJob Posting Title: · Business Application Support Analyst I · ---- · Hiring Department: · Enterprise Business Information Technology Solutions · ---- · Position Open To: · All Applicants · ---- · Weekly Scheduled Hours: · 40 · ---- · FLSA Status: · To Be Determined a ...
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Systems Support Analyst
2 weeks ago
Esolvit Austin, United StatesTitle: · Systems Support Analyst · Location: · Austin, TX · Duration: · Long Term · You may either create a user id and sign up under the arytic link or go in without signing up to access the job/open roles on our Arytic platform. · Job Description : · Seeking a highly sk ...
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Contract Support Analyst
6 days ago
CBRE Austin, United StatesContract Support Analyst - Contract WriterJob ID169898Posted30-May-2024Service lineGWS SegmentRole typeFull-timeAreas of InterestPurchasing/ProcurementLocation(s)Austin - Texas - United States of America, Charlotte - North Carolina - United States of America, Chicago - Illinois - ...
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OIM Support Analyst
2 weeks ago
ApTask Austin, United StatesPosition Title: OIM Support Analyst · Job Location: Austin, TX or Phoenix, AZ (Onsite) · Job Type: FTE · JOB DESCRIPTION: · We are looking for an OIM Support engineer, who would be helping our production support team with Client interaction, Providing Technical Solutions, Task ma ...
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Drupal Support Analyst
1 week ago
Esolvit Austin, United StatesTitle: · Drupal Support Analyst · Location: · Austin, TX · Duration: · Long Term · You may either create a user id and sign up under the arytic link or go in without signing up to access the job/open roles on our Arytic platform. · Job Description : · Implement the config ...
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Drupal Support Analyst
3 weeks ago
Esolvit Austin, United StatesTitle: · Drupal Support Analyst · Location: · Austin, TX · Duration: · Long Term · You may either create a user id and sign up under the arytic link or go in without signing up to access the job/open roles on our Arytic platform. · Job Description : · Implement the config ...
Help Desk Support Analyst - Austin, United States - Genius Road, LLC
Description
Helpdesk Support Analyst Contract Length: 12-18 months Location: Austin, TX (Remote - must be local to the Austin area)
Our client is looking for a dynamic, energetic Helpdesk Support Analyst who welcomes all tasks with a smile and a positive attitude The ideal consultant will enjoy the challenge of working on multiple projects with limited supervision and have the ability to successfully use initiative and independent judgment in a face-paced environment.
ticketing systems, knowledge bases) Ability to interface with all levels of the organization and understanding overall best practices Proficiency with SharePoint Lists, Microsoft O365 applications Preferred experience with Remedy / BMC Helix Excellent communications skills (verbal and written) Effective time management skills Passion to provide outstanding customer service Sound troubleshooting technical skills with an aptitude for problem solving Ability to work independently towards goals Highly motivated and flexible Excellent work ethic and highly organized Duties:
Receive incident request calls from external users and perform documentation in Helix system Evaluate bugs, failures, and systemic problems and document necessary steps for resolution Install applications, hardware, parts, and/or equipment Perform support analysis including: troubleshooting, diagnosis and repairing products Communicate ongoing problems and fixes internally and with customer Ensure resolution of incidents per department guidelines and service level agreements Monitor open tickets and escalate as necessary to appropriate team Consider site-specific information like hardware, operating systems, and user requirements to appropriately resolve problems Report on product and service problems and guide customers on product features, product selection, configuration and implementation Propose updates to process and procedures to ensure future efficiency in ticket/call volume completion Genius Road, LLC is proud to be a Certified Women's Business Enterprise, an Equal Opportunity Employer and values diversity.
All employment is decided on the basis of qualifications, merit and business need.