Account Manager - Fort Worth, United States - 6th Ave Storytelling

Description

Account Manager at 6th Ave Storytelling

Location: Fort Worth, TX (Hybrid)

About Us:

6th Ave Storytelling is on a mission to turn solid businesses into standout brands through the power of storytelling. We are a team of passionate marketing professionals dedicated to helping small businesses in the DFW area and beyond thrive by crafting compelling narratives that resonate with their audiences.

Role Overview:

As an Account Manager, you will drive the client's narrative through all stages of their lifecycle, bridging the gap between the client's needs and our team's storytelling expertise. As the main point of contact for your client roster, you will ensure their satisfaction and successful journey with 6th Ave Storytelling, while driving the overarching strategy for the client's project, and work cross-functionally with our Creative Studio to execute all work.

Key Responsibilities:

Client Relationship Management:

1. Serve as the face of 6th Ave Storytelling for your clients, enchanting them and building long-lasting relationships.
2. Oversee and maintain the contracting and onboarding process as well as administrative organization with Operations support.
3. Manage creative client reviews of all collateral.

Campaign Oversight:

1. Oversee the development and implementation of strategic marketing collateral across all assigned client projects.
2. Ensuring projects are completed to a specific schedule, within an agreed budget, and that superior customer service is provided.
3. Guide the storytelling process throughout the client lifecycle.
4. Communicate key results, progress updates, and outcomes to clients.
5. Up to date on the latest industry trends; able to articulate trends and potential clearly and confidently

Client Satisfaction & Retention:

1. Proactively address client concerns.
2. Ensure clients' journeys with 6th Ave consistently exceed expectations.

Cross-functional Collaboration:

1. Collaborate effectively with internal teams.
2. Facilitate workflows alongside operations and project management support.
3. Full awareness of creative processes and techniques including digital platforms
4. Shepard internal timelines and client timelines
5. Day to day logistics support and project management with select clients
6. Quality control over content and media

Reporting & KPI tracking:

1. Maintain company scorecard metrics as assigned to create visibility to leadership
2. Provide regular KPI tracking results for clients with ongoing retainers, engaging with their teams to track the correct KPIs to report on growth and ROI.

Internal Goals for Year 1:

3 Months:

• Establish valuable relationships with your client roster and internal teams.
• Gain a deep understanding of each client's brand.
• Thoroughly understand 6th Ave Storytelling's Rate Card, Processes, Philosophy, and Product Catalog.

6 Months:

• Implement strategies that nurture client satisfaction and engagement while following Storytelling methodologies.
• Display significant impact on client success rates through effective marketing strategies.
• Find opportunities for customer experience improvement, and improved strategic return.

12 Months:

• Consistently achieve key performance indicators including improved story representation and brand visibility.
• Foster client longevity by continuously providing strategic, narrative-focused solutions.

.Preferred Skills & Competencies:

Account Management and Customer Relationship Management

• 7+ years of successful account management and customer relationship management experience in a creative firm, such as marketing, production, or public relations
• Proven ability to build and maintain strong relationships with clients, vendors, and internal stakeholders
• Good at anticipating customers needs and analyzing trends for future opportunities
• Excellent communication skills, both written and verbal, for a variety of audiences.
• Ability to negotiate and resolve conflicts with clients through de-escalation strategies.

Strategic Marketing and Storytelling

• Strong understanding of strategic marketing principles and best practices
• Proficiency in writing creative briefs that relay the key marketing + strategic objectives for that campaign's vision while showing due diligence in communicating client requirements.
• Ability to develop and execute effective marketing campaigns across an omnichannel portfolio
• Proficiency in storytelling and content creation, and experience with StoryBrand is a plus.
• Experience with digital marketing channels and social media
• Proven track record of tracking measurable marketing results

Time Management and Multi-Tasking

• Strong time management and organizational skills
• Ability to multi-task and prioritize effectively
• Ability to meet deadlines and deliver results under pressure

Decision-Making and Collaboration

• Ability to make sound decisions in a timely manner with autonomy and ownership over results.
• Ability to collaborate with many different personalities and communication styles
• Strong problem-solving skills utilizing creative thinking, logical decision-making, and empathetic listening.
• Ability to work independently and as part of a team

Forward-Thinking and Perspective-Taking

• Ability to think strategically and see the big picture
• Ability to take the perspective of others into consideration from a tactical and strategic viewpoint.
• Willingness to embrace change and adapt in the effort to build something bigger and better
• Strong work ethic and commitment to excellence

Additional Preferred Skills:

• Background in social media management, photography/videography experience, or copywriting.
• Experience with Wrike is a plus.
• Portfolio of previous working samples and KPI tracking
• Experience ticketing work into a creative studio alongside Project Management support.
• Experience with contract management including writing assumptions, exemptions, and adjusting boilerplate language per redline requests.

Why 6th Ave Storytelling?

Join a team that values people and principles over profits, embraces innovation, and fosters a culture of radical candor and extreme ownership. If you are passionate about storytelling and helping businesses grow, we want to hear from you You can checkout all our core values at

How to Apply:

Submit your application through LinkedIn or email your resume and a cover letter detailing your relevant experience to

+ Take These Tests

We want to make sure we have the right people in the right seats.

We use tools like Culture Index and Enneagram to help us better understand your personality, approach to work, and strengths so we can ensure the people we hire are a good match for our culture and for that specific role.

Please take both of these online tests and send us an email telling us you've completed them. In this email, please include your Enneagram test results (ex: 8 wing 7). You will not receive a result for the Culture Index test.

Each test will only take around 10 minutes. There are no right or wrong answers - we just want honesty

+ Go to the link to right to take the Culture Index survey

+ Click HERE to take the Enneagram Test

+ Answer These Questions

Please answer the following questions and send back with your Enneagram results

• Is there one of our core values that stands out to you?
• What are you most excited for in life in this next year? (Not career or work-related.)
• Can you explain why you are looking to make a career change?
• Can you explain your previous experience in this type of role? Why would your experience make you a great candidate?
• Where are you located? Our company is based in Fort Worth, but we have clients in the DFW metroplex.
• This job will require a flexible schedule (some nights and weekends), do you have any commitments that would make that difficult?

+ Send Your Resume & Portfolio

Please send us your resume and portfolio with examples of your marketing work or projects you have worked on.

+ References

Please provide 3 references with names, relationship, and contact information.

We look forward to hearing your story and exploring how you can contribute to the 6th Ave Storytelling journey