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patient service rep
2 weeks ago
Randstad North America, Inc. Shawnee Mission, KS , USA, United StatesWe are seeking a Customer Service Rep/ Patient Service Representative to work on site with a growing healthcare organization located in Overland Park, KS, In this role you will be responsible for communicating with patients in person and over Patient, Customer Service, Service, H ...
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patient service rep
2 weeks ago
Randstad Overland Park, United StatesRandstad - JobID: patient-service-rep_overland-park [Customer Service / Call Center] Randstad is looking to fill several Service Rep positions for our reputable, established client. These are immediate openings and include permanent and temporary positions for full-time and part- ...
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patient service rep
3 weeks ago
Randstad Overland Park, United Statespatient service rep. · overland park , kansas · posted today · job details · summary · $20 - $21 per hour · temp to perm · high school · category office and administrative support occupations · referenceAB_ · job details · We are seeking a Customer Service Rep/Patient Serv ...
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patient service rep
2 weeks ago
Randstad Overland Park, United Statespatient service rep. · overland park , kansas · posted 2 days ago · job details · summary · $20 - $21 per hour · temp to perm · high school · category office and administrative support occupations · referenceAB_ · job details · We are seeking a Customer Service Rep/Patient ...
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patient service rep
2 weeks ago
Randstad Overland Park, United Statespatient service rep. · overland park , kansas · posted 1 day ago · job details · summary · $20 - $21 per hour · temp to perm · high school · category office and administrative support occupations · referenceAB_ · job details · We are seeking a Customer Service Rep/Patient ...
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patient service rep
2 weeks ago
Randstad Overland Park, United Statespatient service rep. · overland park , kansas · posted 7 days ago · job details · summary · $20 - $21 per hour · temp to perm · high school · category office and administrative support occupations · referenceAB_ · job details · We are seeking a Customer Service Rep/Patient ...
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patient service rep
2 weeks ago
Randstad Overland Park, United Statespatient service rep. · overland park , kansas · posted 6 days ago · job details · summary · $20 - $21 per hour · temp to perm · high school · category office and administrative support occupations · referenceAB_ · job details · We are seeking a Customer Service Rep/Patient ...
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patient service rep
2 weeks ago
Randstad Overland Park, United Statespatient service rep. · overland park , kansas · posted 3 days ago · job details · summary · $20 - $21 per hour · temp to perm · high school · category office and administrative support occupations · referenceAB_ · job details · We are seeking a Customer Service Rep/Patient ...
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Customer Service Rep
3 weeks ago
iFLY World Overland Park, United States** Customer Service Rep** · **Job Category****:** Operations **Requisition Number****:** CUSTO003005 Showing 1 location **Job Details** · **Description** · CSR Day-to-Day: · Safety requirements · Sales Actively listen to guests to recommend and sell experiences that improve ...
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Customer Service Rep
4 days ago
New Directions Behavioral Health Overland Park, United States Part time** Customer Service Rep - Part Time** · **Job Category****:** Team Member **Requisition Number****:** CUSTO003356 Showing 1 location **Job Details** · **Description** · ****Members first in everything we do.**** · For more than 25 years, New Directions has been helping its me ...
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Patient Service Rep
4 days ago
The University of Kansas Health System Overland Park, United StatesPosition Title · Patient Service Rep · Indian Creek Medical Office Building · Position Summary / Career Interest: · The Patient Service Representative Scheduling (PSR Scheduler) is an important member of the physician's care team and critical for creating a pleasant and seaml ...
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Patient Service Rep
1 week ago
The University of Kansas Health System Overland Park, United StatesPosition TitlePatient Service RepIndian Creek Medical Office BuildingPosition Summary / Career Interest:The Patient Service Representative Scheduling (PSR Scheduler) is an important member of the physician's care team and critical for creating a pleasant and seamless patient expe ...
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Rep Customer Service I
3 weeks ago
Quest Diagnostics Incorporated Overland Park, United StatesLocation: · Location: · Rep Customer Service I in Overland Park, KS at Quest Diagnostics **Location:** · 5401 College Blvd **Experience:** · Not Specified **Job Description** · Rep Customer Service I - Overland Park, KS - 7 · Questions and Answers. In Client Services you wi ...
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Weekend Member Service Rep/Closer
2 weeks ago
Planet Fitness Inc. Overland Park, United StatesThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. · Essential Duties and Responsibilities · * Greet members, prospective mem ...
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Weekend Member Service Rep/Closer
2 weeks ago
Planet Fitness - Torres Fitness, LLC Overland Park, United StatesJob Description · Job DescriptionThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. · Essential Duties and ResponsibilitiesGr ...
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The University of Kansas Health System Westwood, KS , USA, United States Full timePosition Title · Patient Service Rep Lead- Westwood Cancer Clinic Full Time Days · Days - Full Time · Westwood Administration - East · Position Summary / Career Interest: · The Patient Service Representative Lead is responsible for supporting the supervisor with creating a pleasa ...
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Package Project Manager
2 weeks ago
SPX Cooling Tech, LLC Overland Park, United StatesBuilding the people that build the world. · With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, an ...
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Receptionist - No Experience Required
2 weeks ago
BCI Acrylic Independent Dealers Overland Park, United StatesBath Wizard is looking for a Receptionist to join our team in our Overland Park office. The Receptionist will assist our payroll department. NO EXPERIENCE REQUIRED · The ideal candidate has excellent communication and customer service skills. He/she has a basic understanding of a ...
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Commercial Property Manager
2 weeks ago
Real Estate Personnel, Inc. Overland Park, United StatesOur client, a well-established and growing Commercial Real Estate Management and Brokerage company, is seeking an experienced COMMERCIAL PROPERTY MANAGER to oversee the Overland Park, KS newly acquired and developed property. · The commercial manager will be responsible for overs ...
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Community Outreach, Marketing,
2 weeks ago
MHS Home Health Overland Park, United StatesAt MHS Home Healthcare, our passion is assisting people live a balanced, contented lifestyle within their own homes. We are committed to providing professional service to clients through industry innovation and professional standards of care. We guarantee and honor our company go ...
Customer Service Rep II - Overland Park, United States - Axelon
Description
JOB TITLE:
FRAUD INVESTIGATOR
The Fraud Investigator is responsible for applying fact-finding methods to investigate potential fraudulent activity, including the evaluation of transactions in Cable, Internet and Mobile Orders.
The ideal candidate will seek to achieve the optimal balance between customer experience and fraud prevention through interaction with callers, and maintain that balance as the business grows and fraud trends evolve.
Responsible for performing research of data and, through interaction with callers, to assist in identifying cases of potential takeover, ID Theft or abuse.
Assignments are broad in nature and require the ability to make decisions and multi task.MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience.
Leverage appropriate resources to support the identification and initiation of fraud or abuse investigations, and ensure relevant information is appropriately collected, analyzed, and documented.
Complete investigation/documentation and provides communication back to the caller.
Bring resolution to fraudulent claims by employing tools that detect and disrupt fraud schemes.
Evaluate, process, and document fraud, identity theft and customer validation claims.
Exceed customer expectations by understanding their specific requirements and impact.
Utilize defined metrics for tracking and reporting.
Adapt procedures, processes, tools, equipment and techniques to accomplish the requirements of the position.
Assist team leader/managers with escalated calls, emails, and corporate escalations.
Identify and present opportunities for improved operational procedures inside and outside the department to team leader and managers on an ongoing basis.
Perform other duties as requested by supervisor.
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to remain adaptable and resilient to all situations displaying positive behavior that is aligned with
Spectrum values
Critical thinking skills and the ability to make a decision in every investigation required
Working knowledge of cable or telecom operations, fraud investigation and/or detection and analysis, and laws/regulations related to fraud and general risk management
Basic data analysis skills
Ability to be organized, detailed, meet deadlines, manage time, and maintain accuracy while in a fast paced, high volume environment
Possess good verbal, written and interpersonal communication skills in order to communicate effectively and professionally with internal and external customers, while maintaining confidentiality
Demonstrates sound business judgment in applying proper policies, procedures and guidelines
Exhibits competent multi-tasking skills and takes initiative in diffusing challenging customer contacts
Proficiency with Microsoft Office (Excel, Word, Outlook, SharePoint)
In depth Knowledge of the ICOMS and/or CSG billing systems, extensive knowledge of billing cycles and cross divisional procedures
General knowledge of Fraud operations, policies and procedures
Self-starter possessing the ability to work independently while supporting a team environment
Enthusiasm and interest in Fraud, compliance and related services
Ability to remain empathetic while communicating risk decisions, ability to de-escalate calls when communicating difficult messages
Ability to effectively present information and respond to questions from leaders, clients, customers, and the general public
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Demonstrated working knowledge of computers, spreadsheet and word processing software is required
Requires self-motivation, accuracy, problem solving and the ability to perform effectively in a fast paced multi-tasking environment
Education
High school diploma or GED
Bachelor's degree preferred
Related Work Experience Number of Years
Related experience in similar field and/or fraud training 3+
Experience dealing with and resolving difficult and escalated issues 3+
PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
Basic skip tracing skills -preferred
WORKING CONDITIONS
Office environment
