Customer Service Rep - Overland Park, United States - iFLY World
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Description
** Customer Service Rep**
**Job Category****:** Operations **Requisition Number****:** CUSTO003005 Showing 1 location **Job Details**
**Description**
CSR Day-to-Day:
Safety requirements
Sales Actively listen to guests to recommend and sell experiences that improve their time at iFLY
Service - Maintain a positive and friendly attitude that excites customers about the experience and assist them in a timely manner
Service - Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through
Additional Responsibilities - Stock merchandise, clean and maintain facility, operate the wind tunnel, process refunds & reschedule
Ability to:
Stand for about 8 hours a day while working on a point-of-sale system
What We are Looking For:
Must be 18 years of age or older
Weekend availability is required
High school diploma or equivalent (required)
Exceptional sales skills
Exceptional customer-service skills
Confidence in phone and face-to-face communication
Ability to resolve conflicts, to multi-task, and to understand customer needs
Friendly, upbeat, compassionate, and personable attitude
Integrity, punctuality, and professional appearance
Ability to work well within a team maintaining positive relationships
Basic computer skills
**Qualifications**
**Skills**
**Behaviors**
**Preferred**
**Team Player****:** Works well as a member of a group
**Innovative****:** Consistently introduces new ideas and demonstrates original thinking
**Enthusiastic****:** Shows intense and eager enjoyment and interest
**Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well
**Dedicated****:** Devoted to a task or purpose with loyalty or integrity
**:**
**Motivations**
**Preferred**
**Flexibility****:** Inspired to perform well when granted the ability to set your own schedule and goals
**Growth Opportunities****:** Inspired to perform well by the chance to take on more responsibility
**Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization
**:**
**Education**
**Required**
High School or better.
**Experience**
**Required**
**2 years:** Customer Service
**Licenses & Certifications**