Customer Service Rep - Overland Park, United States - iFLY World

    iFLY World
    iFLY World Overland Park, United States

    1 month ago

    Default job background
    Description

    ** Customer Service Rep**

    **Job Category****:** Operations **Requisition Number****:** CUSTO003005 Showing 1 location **Job Details**

    **Description**

    CSR Day-to-Day:

    Safety requirements

    Sales Actively listen to guests to recommend and sell experiences that improve their time at iFLY

    Service - Maintain a positive and friendly attitude that excites customers about the experience and assist them in a timely manner

    Service - Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through

    Additional Responsibilities - Stock merchandise, clean and maintain facility, operate the wind tunnel, process refunds & reschedule

    Ability to:

    Stand for about 8 hours a day while working on a point-of-sale system

    What We are Looking For:

    Must be 18 years of age or older

    Weekend availability is required

    High school diploma or equivalent (required)

    Exceptional sales skills

    Exceptional customer-service skills

    Confidence in phone and face-to-face communication

    Ability to resolve conflicts, to multi-task, and to understand customer needs

    Friendly, upbeat, compassionate, and personable attitude

    Integrity, punctuality, and professional appearance

    Ability to work well within a team maintaining positive relationships

    Basic computer skills

    **Qualifications**

    **Skills**

    **Behaviors**

    **Preferred**

    **Team Player****:** Works well as a member of a group

    **Innovative****:** Consistently introduces new ideas and demonstrates original thinking

    **Enthusiastic****:** Shows intense and eager enjoyment and interest

    **Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well

    **Dedicated****:** Devoted to a task or purpose with loyalty or integrity

    **:**

    **Motivations**

    **Preferred**

    **Flexibility****:** Inspired to perform well when granted the ability to set your own schedule and goals

    **Growth Opportunities****:** Inspired to perform well by the chance to take on more responsibility

    **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization

    **:**

    **Education**

    **Required**

    High School or better.

    **Experience**

    **Required**

    **2 years:** Customer Service

    **Licenses & Certifications**