Package Project Manager - Overland Park, United States - SPX Cooling Tech, LLC

Description

Building the people that build the world.

With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.

As part of HVAC Cooling, SPX Cooling Technologies is a leader in high quality industrial HVAC equipment used to cool large facilities like hospitals, data centers, and power plants. With cooling towers, fans, and refrigeration units, companies rely on brands like Marley, Recold, and SGS to provide comfort and mission critical and industrial cooling solutions.

How you will make an Impact (Job Summary)

The primary purpose of this position is to be a technical resource for SPX sales personnel and sales representatives while also managing all aspects of customer service for incoming orders. The role is responsible for full cycle project management for the assigned territory and rep, in addition to resolving customer feedbacks in the Company's quality management system (QMS) by processing supplemental orders and coordinating resolution with internal teams and customers on warranty claims. The incumbent will work as a key technical advisor and product advocate, responsible for facilitating on-time shipments per customer and business revenue requirements, and will help resolve customer issues after shipment. Responsibilities include order processing, change orders, compliance, purchase orders, labor coordination and setup, contract review, special billing setup, and cross-functional remediation. This role is also responsible for resolving order problems in a timely and cost-effective manner, meeting the required quality standard, maintaining target margin, and serving as primary contact for field sales. The incumbent will help drive quality improvements and work with the plant in implementing those improvements. Success in this role requires expertise in multiple products and systems, technical skills, broad engineering knowledge, sound engineering and business judgment, the ability to keep track of multiple projects, and compliance and contract management knowledge. The Project Manager has strong communication skills and effectively handles various tasks to ensure the satisfaction of customers, reps and internal resources.

What you can expect in this role (Job Responsibilities)

While each day brings new opportunities at SPX, your core responsibilities will be:

Plan for delivery and shipments to manage costs and balance customer needs with the business financial goals

Regularly communicate with major sub-suppliers, manufacturing plant, and SPX internal departments to address issues relate to the project; set up meetings, schedules and communication expectations

Prepare submittal packages per schedule detailed on customer's contract or specification for EPC orders

Respond to functional and technical elements of RFI's/RFP's

Review and confirm orders meet Sarbanes Oxley requirements

Manage customer communications, clarifications, shipment and other milestone schedule for projects associated with the assigned territory and rep

Maintain target margin of orders by managing the change order process and pricing, ensuring consistency with financial goals and business requirements

Conduct weekly manufacturing plant visits to ensure proper order execution. Share knowledge and train peers accordingly and recognize quality improvements and work with the manufacturing plant to implement

Manage and mitigate risk and maintain accuracy of Hold report by reconciling internal order holds and contract management with interaction between all parties involved. Provide regular updates to management

Evaluate needs of the customers and provide technical solutions that best fit the Company's product portfolio

Identify and manage value creation; minimize margin leakage and find opportunities to grow margin on assigned projects

Support Finance in communicating with customers and reps to ensure collection of cash on a timely basis

Review and process QMS Parts (warranty) and HVAC supplemental or warranty claims, investigate root cause and collaborate with team to rectify

Provide training/mentoring to other project managers

Identify/execute ideas to improve and streamline order management process

Lead person on special projects

Initiate "Lessons Learned" and shares with the project management team

Process warranty service approvals for claims received in QMS, manage customer returns for quality analysis and negotiate back charges

Insurance management, bond forms and LOC's

Responsible for managing orders in all countries in which SPX does business

Act as agent of Company per corporate guidelines

Initiate and manage vendor purchase orders as needed

What we are looking for (Required/Ideal Experience, Skills, Education)

We each bring something to the table, and we are looking for someone who has:

PERFORMANCE METRICS

Customer satisfaction (internal & external)

Delivery of target project margin and on-time delivery of milestones

Manage spend to be able to meet HVAC financial performance goals

Cost of quality reduction YOY

Plant inspections of orders quarterly to meet required quality standard

Timeliness – Phase tracking (QMS)

EDUCATION/EXPERIENCE

Bachelor's degree preferred

Minimum of 2-3 years of project or construction management or related customer service experience

Experience in accounting, engineering, construction management, and/or supply chain preferred

CERTIFICATION/OTHER SKILLS AND ABILITIES

Building Customer Loyalty

Solution Driven and attention to detail

Continuous Improvement

Initiating Action

Contributing to Team Success

Continuous Learning and Effective Communication

Managing workload (includes time management)

Product knowledge

Technical aptitude and broad engineering knowledge

Proficiency with Microsoft Word, Excel and Project

Experience with SAP or other ERP preferred

Project scheduling experience preferred

Ability to read engineering drawings

Ability to travel

Solid base of leadership skills

Ethical conduct

Project Management Certification preferred

How we live our culture

Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.

What benefits do we offer?

We know that the well-being of our employees is integral. Our benefits include:

Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave

Competitive health insurance plans and 401(k) match, with benefits starting day one

Competitive and performance-based compensation packages and bonus plans

Educational assistance, leadership development programs, and recognition programs

Our commitment to embrace diversity to build a culture of inclusion at SPX

We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.

SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.