Program Analyst Ii - College Park, United States - Sev1Tech

Sev1Tech

Verified Company

College Park, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview/ Job Responsibilities:

The Program Analyst II position will play a pivotal role in ensuring the successful execution and management of various programs and projects within the contract.

You will be responsible for providing analytical support, monitoring program performance, identifying areas for improvement, and facilitating communication between stakeholders.

This position requires a keen eye for detail, strong analytical skills, and the ability to work effectively in a dynamic and fast-paced environment.

Key Responsibilities:

Manage and work ticket queues in ServiceNow.
Actively monitor for unassigned tickets and take ownership to resolve.
Process requests for ticket transfer, escalation, or reassignment.
Categorize and assign tickets to the appropriate team.
Follow up on customer tickets daily (including tickets belonging to other team members)
Manage DELL equipment: install, repair/upgrade hardware components (RAM, battery, hard drives, etc.)
Create, edit or remove users from Active Directory.
Perform physical system build imaging including system recovery, disk encryption and profiling.

Minimum Qualifications:

Must be able to work independently to execute against sets of procedures and be able to lift 50 pounds
Must have keen attention to detail and excellent communication skills
Must have 13 years experience with property/inventory management and associated software used to track accountable property
Experience with Sunflower Property management software is a plus but not required
Requires a knowledge of one or more elements or parts of a supply system, or of supply methods, policies, or procedures

Eligibility/Clearance Requirements:
Must be able to provide proof of U.S. Citizenship and is able to be cleared at the Public Trust Level

About Sev1Tech LLC:
Founded in 2010, Sev1Tech provides IT, engineering, and program management solutions delivery. Sev1Tech focuses on providing program and IT support services to critical missions across Federal and Commercial Clients. Our Mission is to Build better companies. Enable better government. Protect our nation. Build better humans across the country.

Sev1Tech is an Equal Opportunity and Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.